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Live Nation Merchandiseslow fulfillment, zero customer service, no accountability

Review updated:

Live Nation is somehow lending their name and operational process to the merchandise ordering for www.brucespringsteen.net and likely many other artists.
Unfortunately, Live Nation makes it next to impossible to contact them when orders are late, back ordered or not able to be fulfilled at all - which is a common occurrence.
You order from the artist's website, you get an automated email confirming your order from Live Nation, but on that email, Live Nation provides NO INFORMATION as to how to contact them - just a physical address in San Francisco and nothing is clickable. They essentially DO NOT WANT TO BE FOUND or HELD ACCOUNTABLE. If you do get someone at Live Nation on the phone, they tell you that they don't "do" the merchandise, it's FanFire or Music Today or some other small third party actually handling your order. This is utterly unconscionable for an e-commerce vendor in today's world where customer service is non negotiable - businesses sink or swim based on how they treat customers. And Live Nation might as well be at the bottom of the ocean based on this totally shady setup. Hope the artists get wise and find another way to sell to their fans because LN is not doing them any favors.

Live Nation Merchandise

Je
Jun 25, 2019
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Comments

  • Js
      Sep 11, 2019

    They are very difficult to track down because they have to phone number on their website, but try [protected] for the customer service line.

    0 Votes

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