LiquorLand Australia Logo

LiquorLand Australia

Having problems with LiquorLand Australia?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

LiquorLand Australia reviews first appeared on Complaints Board on Feb 18, 2011. The latest review Sorrento store - sales person michael - rude & very unhelpful! was posted on Jun 9, 2021. The latest complaint toms tavern liquorland staff are filthy power tripping [censor] was resolved on May 27, 2017. LiquorLand Australia has an average consumer rating of 1 stars from 83 reviews. LiquorLand Australia has resolved 1 complaints.

LiquorLand Australia Customer Service Contacts

800 Toorak Road, Hawthorn East
Melbourne, Victoria
Australia - 3123
Mon8:30 AM - 7:00 PM
Tue8:30 AM - 7:00 PM
Wed8:30 AM - 7:00 PM
Thu8:30 AM - 7:00 PM
Fri8:30 AM - 7:00 PM
SatClosed
SunClosed
Mailing Address
P.O. Box 13329, Melbourne VIC 8010

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LiquorLand Australia Customer Service. Initial LiquorLand Australia complaints should be directed to their team directly. You can find contact details for LiquorLand Australia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LiquorLand Australia. Discuss the issues you have had with LiquorLand Australia and work with their customer service team to find a resolution.

LiquorLand Australia Complaints & Reviews

LiquorLand Australiapalm cove tavern palm cove qld

Attended your venue last with my husband an another friend, We spent most of our time in the gaming room and had a few drinks from the bar, approx total 2hrs duration in venue. The actual bar was practically empty with approx 12 people in the smoking area. At 9:20 pm I asked a bar staff member, which I believed was the manager, what time the next courtesy bus was leaving and was informed, the courtesy bus service had finished for the night, despite large signs in and around the venue offering a courtesy bus service and still at least 5-6 staff and security on duty. We have lived in the area for approx 9 years and this venue used to be our local go to bar. In the last 2 -3 years the customer service has gotten worse. No body goes there any more and you definitely do not see tourists attend like they used to. The Palm Cove Tavern was a thriving venue, now its empty.
The reason I'm complaining now is because this is about the 3rd time this has happened, we are spending money in the venue on drinks and gaming.
Wont be back, Trinity Beach Tavern offers a far better service with friendlier staff

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Jul 06, 2019

    LiquorLand Australia — rude, arrogant, dishonest behaviour by the manager.

    The manager of First Choice (LiquorLand) on Unley Road in Unley South Australia treated me in what i...

    LiquorLand Australialack of service

    I spent a day and a half trying to ring your store at Port Lincoln 25/06/19 and 26/06/19.
    In total 9 calls. Many simply ended after a very short time while others rang until they cut out? I rang national switchboard on the morning of the 25th and asked to check the number - it was correct. The woman said if I couldn't get a response to ring back and they would email the store, but they could not give me the address. Later in the day after more frustration trying to get through I rang national again - 18 minutes waiting time before I got another woman who said there was nothing that could be done and she couldn't email them to get them to ring me. In the end I have put my order of $300 worth of wines for I wanted to purchase for a fundraiser for hospital expenses for a local legend. Not impressed with the lack of response or the differing advice offered by the operators at national HQ.
    Bob

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      LiquorLand Australiacustomer service

      I went to your Edmonton store next to the Grafton Hotel. They have 2 lanes. One for service and one for stop n browse. I pulled up in the service lane n was greeted by a female. I wound the window down n asked her for a specific bottle of wine. She stood behind the counter n said I can't hear you! I was going to ask again, but instead, turned off my car and got the bottle myself! If this female had have come to my car she would've heard what I was saying. Of course she didn't hear me, standing behind the counter with the music blaring!! No attempt was made to approach my vehicle at all!! No other cars insight either!! This is at liquorland drive thru next to the Grafton hotel in Edmonton Qld. Her name in Shannon!! Extremely not at all happy with this service!!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        LiquorLand Australiapower tripping "manager"

        Worst experience i've had in a liquor store anywhere in the world. I (age 34) went in to the store with my wife (age 33) to buy a bottle of wine. Upon checking out, the manager (I didn't catch his name, but he was a rather rotund fellow) asked to see my id. Given that the drinking age here in australia is 18, this was a little silly, but whatever. He then asked to see my wife's as well, and she didn't have one with her. He said the law required him to check the id of everyone in the group (which I researched and found is not true) who looks under 25. While my wife and I are both youthful, neither of us looks under 25. I then remembered I had a scan of my wife's passport on my phone and showed him that. He said that he couldn't accept that, because he had no way of verifying the holograms, as if he had any idea what a hologram would look like on a u.S. Driver's license anyway. I said something to the effect of "are you really telling me that it's realistic that I happened to have a doctored scan of my wife's passport on my phone to buy a bottle of wine, when each of us is fifteen years over the legal limit to buy alcohol? He said"i've seen it happen, " which I know is not true. If I was going to go through that trouble, I would have just purchased the alcohol inside the store while my wife waited outside. At this point, it was clear to me that he was not merely doing his job, but flexing his muscle merely to be a jerk. I walked out at that point, and instead of coming back with my wife's id, resolved to buy the bottle of wine elsewhere. Stay away from this place, and spend your money at an establishment that doesn't hire petty men on power trips.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free
          Jun 10, 2019

          LiquorLand Australia — customer service.

          On Sunday, 9th June I attempted to go into The Liquorland store at Kings Cross, Sydney NSW 2011 right beside...

          May 08, 2019

          Liquorland Kuraby 6638 — xxxx gold stubbies

          Advertised price in coles brochure afective 8/05/19'xxxxgold bottles advertised for 2 for $86.00.Liuorland...

          LiquorLand Australiaarrogant store manager at labrador on the gold coast.

          Approx 4:45pm on the 5/5/19 we walked into the store at Labrador on the Gold Coast.
          Our intention was to walk in purchase a bottle of Moet as a house warming for a friend who just purchased a unit not far from the store in question.

          I walked in and there was one young staff member standing behind one computer and another service a customer. I got 3mtrs into the store with my 19 y/o daughter directly behind me and my wife following her.

          The staff member who was serving immediately says "Just so there is no confusion how old is she, i want to see ID"

          Taken back by this i turned around and said well actually she is 19 and is my daughter and as she is not purchasing anything you do not have to see her ID. We are here to purchase a bottle of Moet for a friends house warming.

          He then replied "I don't care i want to see her ID" My wife proceed to take our daughter outside.

          He served the women he was already serving i walked up and placed the bottle of Moet on the Counter and said i will have this thanks and just so you know the i could walk in here with a 5 y/o and it is not against the law as long as she isn't trying to buy anything.

          He then replied "i don't care i have RSA and (mumbled another one) and i want to see ID"

          In which i replied "sorry then but i don't care either i have RSA, (in fact i know the laws pretty well as we are in the process on getting a liquor license to manufacture) i said the law states basically that a minor can enter a liquor store when with a parent or guardian and doesn't need to show ID unless they are trying to purchase anything."

          He then pushed the bottle back towards me and says "I am not ringing this up i now chose the right to not serve you due to disorderly conduct"

          I asked on what grounds in which he replied "i will call the police now if you don't leave"

          I told him please go ahead and ring them and we will see what the law states in relation to minors in the store.

          This staff member could not handle being told he didn't know the laws and that he reacted inappropriately as soon as we walked in the store.

          My wife came back in and said Paul can you please go outside and ask the staff member "Can you see how the way you treated us as soon as we walked in the door could get us off side" He said "yes i can and i apologise for that" My wife then said can you please just let us buy this and we will leave" His response was im not serving you either i chose not to serve you under disorderly conduct"

          As my wife was talking to him a lady walked in with a id say 10 y/o girl. My wife asked him why didnt he ask her to show ID. his response was "She is obviously under age and wont be buying anything."

          What is wrong is the way he pointed us out as we entered instead of waiting for us to do what we wanted to do and come to the counter. If he had of had good customer service he would have let us conduct our business and only ask for ID if my daughter tried to buy something. Which she wasn't going to all three os us where going into the store to see what bottle may have looked nice for our friend.

          Instead he targeted us for some reason as soon as we entered. We are business people we have our own business and are in the process of opening another. Our daughter is a physic therapy student at Griffith Uni. We only drink good quality wine and Champagne that's when we do drink. We had not been drinking we just wanted to buy a gift.

          I will attach a photo of the staff members name badge below and the store 36 Frank St Labrador, The staff members name was Darien.

          Our son came past as he was going to the same house warming and purchased the bottle for us. Once he had done that i went into to show the law as written to the staff member who i found in the store room behind the counters on the phone with someone trying to cover his backside. I said can i please show you the law as written, "He said piss off im not interested"

          The resolution of this would be a reprimand and a formal apology in person from this staff member and some education on how to treat customers. To be honest if he was my staff member i would be issuing a written warning and or dismissal from his employment.

          I will never step foot in another Liquorland store. I will go to BWS or Dan Murphies where you are treated with a friendly nature and nothing but help.

          My number is [protected] not that i expect a call from you.

          arrogant store manager at labrador on the gold coast.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Apr 13, 2019

            LiquorLand Australia — coles shopper docket

            I shopped at Coles today and proceeded to Liquorland to use the shopper docket as attached to purchase a 6...

            Mar 20, 2019

            LiquorLand Australia — non service

            On the 20/03/19 I (a 51 year old woman) went into my local liquorland store with my 25 year old son. I asked...

            LiquorLand Australiamanagement of mark and ben

            I have a gf that works for a store Coombaha store and not been treated right she is all ways after more shifts with other stores .

            I believe mark and ben are in charge of a few of them. there has been other jobs at other stores.

            Casey has worked there 5 years now they have cut her shifts back to 3 hrs a week.

            I run my own business it is un fair what they have been doing if yous do not do anything i nathan harwood will be going to fair work and maybe higher up.

            I all so wasnt happy with the harassment that customers have done to casey and mark and ben didnt do anything about this she did go to the cops about this there wasnt much they could do has the manager should have done something after that they cut her shifts back.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • Updated by Nathan4999 · Feb 22, 2019

                I have a gf that works for a store Coomba store and not been treated right she is all ways after more shifts with other stores .

                I believe mark and ben are in charge of a few of them. there has been other jobs at other stores.

                Casery has worked there 5 years now they have cut her shifts back to 3 hrs a week.

                I run my own business it is un fair what they have been doing if yous do not do anything i nathan harwood will be going to fair work and maybe higher up.

                I all so wasnt happy with the harassment that customers have done to casey and mark and ben didnt do anything about this she did go to the cops about this there wasnt much they could do has the manager should have done something after that they cut her shifts back.

              Feb 22, 2019

              LiquorLand Australia — service

              When my wife and I went to the store to buy a 4 pack of beers, the bloody indian lady requests ids. I've...

              LiquorLand Australiawarners bay liquorland - customer service

              Couple of issues I have with LiquorLand are stocking levels with promoted products offered on special. The second issue is customer service I have experienced.

              Product special - Coles offer special promotions as part of their overall offering to attract shopper to their Supermarket. The promotion I refer to is now as the "shopper docket" LiquorLand specials - buy 6 pkt for $X.XX. These are usually and attractive offer but the issue is 90% of the time you go into a LiquorLand they don't have stock of the promoted product...effectively false advertising and trying to just get you in the store...pisses me off so much I am at a point I am thinking of changing my shopping pattern over to Woolworths as they offer same sort of special and their BWS normally has sufficient stock to cover the promotion.
              Second issue is - Store Manager at Warners Bay shouldn't be in a customer service roll. Went to Warner Bay after doing the shopping walked past the "manager" around the corner sucking on a rollie cigarette. There was mayself and another guy standing at the counter before he decided to re-enter the store and service us as he was the only staff in store. Totally stunk of cigarette which is not appeal to start with then when I asked if they had the band listed on the shopper docket (twice) the reply was sold out and I should have come in yesterday...I did express they never have the special promotions and the responds was "not thing I can do about that"...!
              Coles - what is your smoking in the workplace policy ??? The area manager for this region needs to sort this store manager out if this is the example he is setting. I must say I have dealt with the younger guys and girls in this store and they have been good to deal with but from today I shall not be heading back until changes have been implemented as I have experienced the lack of customer service from the store manage prior so will be spending my share at other local liquor stores.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Jan 09, 2019

                LiquorLand Australia — ice

                I got carded for trying to buy a bag of ice. Rude woman behind the counter was on a power trip demanded I...

                Wallan

                LiquorLand Australia — service

                Took my granddaughter into liquorland to pick wine for her mum I was refused service as the boy behind...

                LiquorLand Australiabad service

                The oldest at liquorland "Rhodes"
                We got bad service from him many times
                He never smile and look doesn't wanna work
                If he has any problem at home or himself don't bring it at work
                I was ask for a carton of beer
                he said "you should help yourself"
                How the staff can say like this?
                Our restaurant spends a lot from yours
                But no more from now on
                It's not only your shop at Rhodes

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  • Updated by Kimmyy · Oct 25, 2018

                    And we gonna tell everyone that we know to stop buying anything from yours

                  LiquorLand Australia — unethical behaviour

                  Date: 4th or the 11th of June, 2018 Client number is unknown Location: Mount Sheridan Plaza, 4868. *please...

                  Cairns

                  LiquorLand — bianca. west gosford 2250

                  To whom this may concern, I am a young bloke who is being bullied and/or harrased by an imployee (Bianca) at...

                  LiquorLand — customer service

                  Hi, I`m a regular customer of Liquor Land in Middle Park, qld 4074 and I live locally - I have visited...

                  LiquorLand — service/unfairness/

                  Today 3/3/18 around 16:45(4:45 pm)I went to Inglewood liquorland ( liquorland civic hotel drive) got what I...

                  Perth

                  IN THE NEWS

                  Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                  If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                  One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                  A consumer site aimed at exposing unethical companies and business practices.
                  ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                  You'll definitely get some directions on how customer service can best solve your problem.
                  Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.