Crown Awards’s earns a 2.6-star rating from 7 reviews and 10 complaints, showing that the majority of trophy and award buyers are somewhat satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
it was a very easy process
it was a very easy process. The online proofing was very nice. Shipped same day, so turnaround was excellent. More care should have been taken in cleaning off the smudges and handprints. The box has a dented torn hole where something pressed most of the way through. Little disappointed in the number of flaws - probably wouldn't have been as noticeable without all the hand prints and smudges, and damaged box. Packing was terrific and the corrugate intact so the box had to have been damaged prior to shipment.
When it's an award - you want to be proud of the entire presentation - just saying.
I am satisfied with the appearance of the medals I
I am satisfied with the appearance of the medals I recently purchased. The etched out, more 3-D face of the medals was combined with a decal/sticker a bit more tastefully in this design than others I'd ordered in past years. However, there's a noticeable price difference between the two if you're quantity is 50 or less. You have to order in greater bulk quantities to get the subsidies and for small businesses like mine, it's just another overhead! Over the last 4 years, my have increased over $50 as the quality of materials used and appearances of medals costing $1.49 or so have diminished.
im in love with the awards im senior pastor of my church
im in love with the awards im senior pastor of my church and i order all my awards trophies by catergories that all the church member has and at the end of the year i do E.T.E.l awards night FOR NOW 10YR BUT THIS YEAR I DECIDE TO ORDER FROM YOU MY AWARDS AND LET ME TELL YOU THEY ARE BEAUTIFULL MORE THAT I EXPECTED WHAT I LIKE THE MOST IS THAT I GET TO SPELL MTHE CATERGORIES AND THEY CAME EXACTLY THE WAY I WROTE IN SPANISH .NOW THAT MIGHT NOT MEAN A LOT TO YU BUT TO ME IT MEANS A LOTT COUSE NOT EVERY COMPANY KNOW HOW TO SPELL RIGHT SPANISN .
GOD BLESS YOU AND THANK YOU VERY MUCH .VERYYYY SATISFIED
The trophies look beautiful
The trophies look beautiful - the students will be thrilled to get them, I'm sure. I like that we can choose the base color (black or white) and that we can decide if the lettering is identical on some lines, that is very helpful.
I also like that you can choose the type of sport or activity that you want the trophy for and there are choices along the way. it was easy and didn't take much time. I've been doing it for several years now and really appreciated the reminder and that the notice in my email gave me the details of what I ordered last year at this time.
Thanks for a great shopping experience!
Easy to work with
I have been tasked with a project of updating the Years of Service plates on different Perpetual Plaques for several of our offices across the Globe. Most of the vendors I have found would not allow an order of just one plate which was important to me as I wanted to make sure the new plates matched the old ones before I order a dozen of them. Crown Awards was easy to work with and I was able to order one plate for our office in El Salvador. Unfortunately, I don't believe the plate I ordered will be a good match but I'm still happy with what was received. Their customer service was great, the price was great too and I received my order within just a few days.
Great products, pricing and customer service
If I could give more than 5 stars I would!
I had placed my order on a Thursday and was expecting delivery by that Sunday. Well when I didn't receive my package by Monday night I called Fedex to track my package which I found out they basically lost my package. I frantically called Crown Awards and explained what happened and within minutes they ensured me that I would have it reshipped and delivered in two days as our end of season party is this Saturday.
Crown Awards has great products, great pricing and an amazing customer service team. I'm so happy that they were able to fix my problem that Fedex lost the package and would have my replacement asap. I will have a bunch of happy kids on our last game day.
Absolutely Amazing
I had some rude customer service from a company I patronized for years, an I Googled something about medals, and I found Crown Awards. I'm so glad that I did. Not only was the process absolutely simple, but the cost was less even with expedited shipping! I ordered my medals on a Friday afternoon and received them on a Sunday afternoon! Still, I was a bit skeptical until I opened the package and saw the beautiful awards that I ordered for half the cost that I normally spend, and in better quality. I'll ALWAYS order from Crown Awards moving forward. This experience was truly amazing. I don't normally write online reviews, but I had to do so today so that hopefully consumers realize that this company is the TRUTH. Thank you, Crown Awards!
Crown Awards Complaints 10
Disappointed with Crown Awards' Customer Service and Delivery Time for Trophies
I recently had an experience with Crown Awards that left me feeling a bit disappointed. I had ordered a batch of trophies worth over $160 for a Cub Scout Pinewood Derby, hoping to make the event special for the kids. However, my excitement was short-lived as I received 18 trophies with the wrong engraving.
As anyone would do in such a situation, I immediately contacted the customer service team to rectify the issue. They assured me that the engravings would be fixed within a couple of days, which eased my concerns a bit. However, after three days had passed, I still hadn't received the trophies with the correct engraving.
So, I called again, only to be told that my issue had been forwarded to customer care. Naturally, this left me feeling frustrated as I had been expecting prompt resolution. The event was just around the corner, and I needed the trophies with the right engraving to present to the Cub Scouts.
As the day of the Pinewood Derby approached, I was in panic mode, unsure of what to do. However, I received a call from Crown Awards the day before the event. They apologized for the delay and suggested that I go on with the presentation, even with the wrong engravings, promising to fix them later on.
While I appreciate the effort to remedy the situation, I was still left with zero correctly engraved trophies to present to the Cub Scouts. As a result, the event was not as successful as I had envisioned. Overall, I'd say Crown Awards has some work to do in terms of customer service and delivery time.
Crown Awards Medal Engraving Review: Good Customer Service, But Sticker-Based "Engraving" Disappoints
So, I recently gave Crown Awards a try and I gotta say, I was a bit let down by their medal "engraving." On their website, they use the word "engraving" all over the place, but when I received my order, I realized that they didn't really mean it in the traditional sense. See, the message on my medal was printed on a sticker that I then had to stick onto the back of the medal. Not exactly what I had in mind when I heard the word "engraving." The pictures on their website were also quite misleading. They showed a plate being slid onto the medal, which they called a "flexi-plate" but it was really just another sticker.
Now I'm not the first person to fall for this, and customer service confirmed it. They were nice enough to speak with, but it was still a bummer to realize that my medal was not what I thought it would be. Nonetheless, I think it's important to note that Crown Awards does have some redeeming qualities. For example, their customer service was good. And while the medal "engraving" wasn't what I expected, the medal itself was still of decent quality.
All things considered, I would give Crown Awards 2 stars. They're not a bad company per se, but they definitely could do a better job of explaining what their medal "engraving" actually entails. But, if you're looking for a decent medal at an affordable price, Crown Awards might still be worth a shot. Just be prepared for some sticker shock, pun intended.
Mixed experience with Crown Awards: Damaged Trophy but Impressive Customer Service
I got this trophy from Crown Awards, and let me tell you, the whole thing was messed up. The thing is, the base - it was cracked, marble base, yeah? I don't know how they did it, but it was, and then they glued it together, which just looked bad, you know? And then they put the engraved plaque on top of that sorry-looking base. I bet it was their fault, too, because the plaque was totally fine, not even bent or scratched or anything.
So I complained to the customer service, and that's when things started looking up. The rep that answered - what a guy. He didn't even hesitate, offered to fix the problem right away, and even said he'd send me a new base, with a new plaque, no charge. They say it's gonna arrive on Monday, which is totally fine 'cause I don't need it for another two weeks.
I gotta say, though, that this was my first time ordering from Crown Awards, and I was really disappointed when I saw the trophy. But I gotta give credit where credit's due, their customer service's top notch. The rep who handled my complaint was professional and polite and took care of things quick. I'm happy they're fixing the problem, and I hope they do better next time.
Is Crown Awards Legit?
Crown Awards earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Crown Awards has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for crownawards.com can be seen as a positive aspect for Crown Awards as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Crown Awards's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Crownawards.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Crownawards.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Crown Awards as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Crown Awards have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Crown Awards and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Crownawards.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Crown Awards has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Beware: Crown Awards' Gold Ribbons are more Orange than Gold!
The Crown Awards website has some pretty good stuff on it. I definitely recommend checking it out if you're looking for medals and other awards and stuff. I ordered some medals recently for my staff - we were having an awards ceremony and I wanted everyone to feel special and all that. The actual medals themselves were really nice, good quality, weighty and all that. But there was one problem - the neck ribbons were a totally different color than what I was expecting.
I ordered the black and gold ribbons, but when I got them, they looked more like black and orange. Like, pumpkin orange. I even had my whole staff look at them and nobody thought they looked gold. So I called up the Crown Awards customer service rep and she was all like, "Yeah, our gold is kind of orangey. Next time you order, you should get yellow if you want a more gold color."
I had to send her a picture of the ribbons and she was like, "Yeah, that's our gold all right." Then she sent me a pic of their dark, burnt orange ribbon and said that's what their actual orange looks like. Definitely did not match the color scheme I was going for at my event.
So I had to go to a local store and buy some new ribbons and fix them up myself. It was really annoying and took extra time and money that I wasn't planning on spending. So just a heads up - if you order the black and gold ribbons from Crown Awards, don't expect them to look like how they do in the pictures!
Limited Free Shipping and Engraving at Crown Awards is Deceptive and Disappointing
It's really disappointing to see that Crown Awards only offers free shipping and engraving on trophies and plaques. I've been a loyal customer for several years now, and it's frustrating that there's so little incentive to keep coming back. Last year was a bit of a nightmare - several of our trophies were broken and had to be replaced. So this year, I decided to switch things up and go with medals instead. But wouldn't you know it, they're just as expensive as trophies thanks to the shipping and engraving fees. It's a little bit deceptive, honestly. You see "FREE SHIPPING" and "FREE ENGRAVING" in big, bold letters on the website, but then you notice the small print - only for trophies and plaques. That's not fair.
I even reached out to customer service yesterday to get some clarification. Francesca was the name of the representative I spoke with, and at first, she told me that engraving on medals would be free. But when I pressed her for more details, she kind of backpedaled and said it wouldn't be. That was frustrating. I just want to know what I'm getting into before I commit to something.
All that said, I will grudgingly admit that Crown Awards does have some good products. The trophies and medals both look really nice, and the website is easy enough to navigate. But when it comes down to it, I don't know if it's worth it. The fees for engraving and shipping really add up, and I'm starting to wonder if I wouldn't be better off shopping somewhere else. Maybe I'll give Crown Awards one more chance, but if things don't change, I think it's time to move on.
Mixed Experience with Crown Awards: Tricky Discount Offers & Delivery Issues
I got an email from Crown Awards (crownawards.com) about some mystery discount. When I clicked on the email I was looking forward to using up to 25% discount, but I didn't get any. To be honest, I felt that this was a little tricky, and it made me hesitate to make a big order from your company, considering that you messed up my first order that I had to call you about to request delivery of another. However, I did have the experience of making 3 purchases from your company in 8 days, and they added up to over $500 in total.
If I ever choose to do business with your company again, especially for my agency that consists of over 1000 employees, I would like to know that you will honor the email offers you send in the future. I'd be more than happy to recommend you to other offices if your product is good, that is, if you can ensure that there are no defects with these awards.
I am looking forward to hearing from you soon. Thanks for reading this review!
Misleading Shipping Policy Negatively Impacted My Experience with Crown Awards
I have to say, I was pretty disappointed with my experience with Crown Awards. I had been shopping around for some Crystals for my team and came across their website. At first, I was excited to see that they offered free shipping for orders over $100, which, considering my total was a whopping $599, seemed like a pretty good deal.
But, as I was going through the checkout process, I noticed that not all items were included in the free shipping deal. This was definitely not made clear from the beginning, and it was frustrating to see that my team was going to have to pay an extra $100 that we really didn't have.
To make matters worse, I had already gone through the process of typing in all the names and information for the order before realizing this. I didn't have time to start over and find another trophy, so we ended up going through with the order, but it definitely put a damper on our overall experience.
I understand that mistakes happen, but I really feel like Crown Awards could have done a better job of making their shipping policy clear. It's not cool to offer free shipping and then tack on hidden fees at the last minute. Overall, I was pretty disappointed with the experience and probably won't be shopping with them again.
Disappointing Customer Service Experience with Crown Awards
So I had a little issue with my recent order at Crown Awards and decided to contact customer service for some help. I was greeted by a woman named Kathy who unfortunately was not very helpful. I understand that everyone has their own issues they're dealing with, but for someone in a customer service position, one would expect more.
I explained to Kathy my concern about the shipping and how I needed the order to be fulfilled in a timely manner. Instead of offering any kind of helpful advice or solution, she simply took my phone number down and said she would pass it along to someone else.
As someone who has been a long time customer of Crown Awards, I was a bit disappointed in the lack of customer service skills that Kathy displayed. I wasn't asking for the impossible, just a little effort and empathy on her part.
To add insult to injury, at the end of our chat conversation, Kathy didn't even bother asking if there was anything else she could help me with. She simply disconnected the chat and left me hanging.
Overall, I have to say that this experience has made me reconsider using Crown Awards for any future events we may have. I understand that mistakes happen, but having helpful and supportive customer service can make a world of a difference in whether or not I choose to do business with a company again. If I wasn't in such a time crunch for my order, I probably would have taken my business elsewhere.
Hopefully, in the future, Crown Awards can improve their customer service skills and provide better support to those who rely on them for their event needs.
Decrease in Customer Service Quality at Crown Awards
I have been using Crown Awards for a while now, but I have recently noticed a decrease in their customer service quality from last year. Previously, I was able to make corrections through emails, but this time around, they insisted I call them and place my order. I had already included a ton of information, which made it easier to submit last year but the customer service representative made a big deal out of my reluctance. Even though I found calling very tedious and unpleasant, she made it seem like I was being ridiculous for not wanting to do so. Although I was given the option to proceed with my choice, the way the lady insisted that it would not be the best option left a sour taste in my mouth.
The main reason I keep using Crown Awards is the convenience that comes with completing everything online. Avoiding calls is usually worth it, considering that phone conversations are often time-consuming and can be very bothersome. However, this time around, the customer service lady was very pushy, which left me feeling very agitated. If this keeps happening, I may consider using another awards company in the future.
It is frustrating because we are used to efficient online customer service with Crown Awards, but lately, it seems to be going downhill. I have been placing orders for large amounts, up to $1500, and it is imperative that the customer service is top-notch. Having to go through all this trouble makes me want to take my business elsewhere. Crown Awards really needs to step up their game.
Mixed experience with Crown Awards: review
Yo folks, I gotta share my experience with Crown Awards. So, first off, let me say, I had a bit of a rough start with these guys. When I called in to place my order, I got this first lady on the line and she seemed kinda impatient. She was rushin' me through the order process and not explaining things clear enough, like assuming I could see what she was seein' on her screen. But let me tell ya, I just graduated from my Doctorate of Nursing with a 4.0 GPA, so I ain't no dummy. Maybe she was lookin' at a different screen than mine, who knows. Anyway, I did eventually get my order placed, but then we got disconnected or somethin', I'm not sure who actually hung up. So, I called back to get some clarification on a few things and spoke with a second lady who was much more helpful and pleasant to deal with. She was patient and even offered to help me place the order online or over the phone with her assistance. I had wanted to place the order with the first lady in the first place, but she made me do it online. Anyways, the second lady was a breath of fresh air and I appreciate her help. Now, I can't wait to get my hands on the product I ordered from these yahoos. Overall, I'd say Crown Awards is alright, but they can use some work in certain areas.
Overview of Crown Awards complaint handling
-
Crown Awards Contacts
-
Crown Awards phone numbers+1 (800) 227-1557+1 (800) 227-1557Click up if you have successfully reached Crown Awards by calling +1 (800) 227-1557 phone number 0 0 users reported that they have successfully reached Crown Awards by calling +1 (800) 227-1557 phone number Click down if you have unsuccessfully reached Crown Awards by calling +1 (800) 227-1557 phone number 0 0 users reported that they have UNsuccessfully reached Crown Awards by calling +1 (800) 227-1557 phone numberNew Orders+1 (855) 260-0162+1 (855) 260-0162Click up if you have successfully reached Crown Awards by calling +1 (855) 260-0162 phone number 0 0 users reported that they have successfully reached Crown Awards by calling +1 (855) 260-0162 phone number Click down if you have unsuccessfully reached Crown Awards by calling +1 (855) 260-0162 phone number 0 0 users reported that they have UNsuccessfully reached Crown Awards by calling +1 (855) 260-0162 phone numberExisting Orders
-
Crown Awards emailscustserv@crownawards.com96%Confidence score: 96%Supportjobs@crownawards.com94%Confidence score: 94%Hrcustom@crownawards.com93%Confidence score: 93%customerservice@crownawards.com92%Confidence score: 92%Supportcustomart@crownawards.com89%Confidence score: 89%engrave@crownawards.com88%Confidence score: 88%
-
Crown Awards social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
- View all Crown Awards contacts




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!