The complaint has been investigated and
resolved to the customer's satisfactionResolved Lights of America — False LED advertised life
resolved to the customer's satisfaction
Do not buy Lights of America LED bulbs. They burn out after a small fraction of the stated life.
I purchased 4 Lights of America 1.5 watt 2026LED-30K LED Bulb bulbs in 2010. They did not have enough lumens to light up a room, but they were good for a bedside light to read by or to illuminate the house numbers on the front of my house. So I was happy at first. They seemed to be about the same as a 20 watt incandescent. Plus I liked the cool plastic housing.
These LED bulbs are advertised to last 30, 000 hours. I kept the packaging just in case they didn't last. All four 2026LED LED bulbs burned out in less than 6 months, all in 2010. I do not recommend Lights of America LED bulbs, all 4 Lights of America bulbs failed in 6 months and are advertised to last 30, 000 hours. I estimate all 4 LED bulbs lasted 300 hours instead of the advertised 30, 000 hours.
I took 2 of these Lights of America LED bulbs Lights of America 2026LED-30K LED Bulb back to the local Walmart were I got them along with the packaging, but Walmart would not give me credit, a replacement, or money back without a receipt, even with the original packaging (who keeps a receipt for a light bulb, but if you buy one of these you better keep the receipt). They said I had to go to the manufacturer. I told them to look up this purchase up on my credit cart, but they said Walmart is not setup to do that. Sorry for the extra rant about Walmart, but it was related to my Lights of America purchase.
I contacted Lights of America by email, they did email back, but said I had to have the receipt or send the 2026LED LED bulbs back at my expense. I still might send them back, but what good is that to pay for shipping for LED's that I know will only last 6 months or less?
Here is the form letter response I received back from Lights of America.
Every product has a warranty policy written on the product package. Please check your package for the policy covering your product. Our warranty policies are also listed on our website. For online purchases, this warranty is only valid if the products are sold by an authorized reseller listed on www.lightsofamerica.com.
Example: Ebay is not an authorized reseller of Lights of America.
If your LED product fails within the stated warranty period due to defects in material or workmanship, the product may be returned to the retail store for refund or replacement.
Lights of America's warranty policy is explicitly for repair or replacement of product parts only. We require a copy of your purchase receipt. Please send a copy of your receipt by fax [protected] or you can mail it using the address below. Please include this issue number and mailing address with all correspondence.
If you do not have your receipt, please return the product to Lights of America at your expense.
Please send all returned items to:
Lights of America
611 Reyes Drive
Walnut, CA 91789
ATTN: Consumer Affairs Dept.
Lights of America, Inc.
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