Light In The Box
reviews and complaints

Bought two bikinis they came up very small, I’m an 8uk I ordered a medium and a large neither fitted both very very small. Very difficult returns policy and eventually had my return validated, only to find they said I had to return the goods to China! The cost was more than the goods, so they said they would only give me 10% of my £49 back. I’m disgusted and will be reporting this to trading standards, and any other body or tv program I can. Stealing from honest people don’t buy. I’m sure they will reply with a smooth younger explaining this all away.LIES

I ordered an expensive dress and the dress was completely different than advertised and off colored. I asked for the refund process as soon as I received the package and the online customer service response keeps offering me 15% back to "avoid any hassle for returning." WHAT? Its going on a week now and I haven't heard anything but this repeated failure to honor their own refund policy. The website states plainly that refunds must be processed within 7 days of receiving the package. What is going on here?

Ordered an item charged my mind the next day emailed them which they said to do.they said I could cancel because its not been shipped yet left numerous messages they replied if I kept items they would reduce price.i said no,just cancel order sherry the supervisor said this would happen.the funds were pending in my bank account wile this was going on.now they have taken funds and won't reply

Pls help

I received two items of clothing from Light In The Box. One item was a completely different colour to that advertised and the other was approximately two sizes larger than the size advertised on the site. I have created a ticket on their website and have asked for a full refund on the basis that I will return the goods, unused, as new. They have offered a 15% refund on the basis that the goods are not returned, which is not acceptable to me, as I do not wish to keep the goods. Despite clearly stating my requirements several times, via the website ticket service, I have again today received an email offering a 15% refund. I would appreciate any guidance on how to resolve this problem, going forward. Thank you.

Order date: 8 March 2021 20:46:09

Shipping information: 27-[protected]

Cecile de Witt

104 Scott Ave, Golf Park

ORKNEY

2619

Paid R1976.40 immediately

Oder Number: [protected]

Tracking Number: RV598136304CN

Shipping method: ChinaPost-track-DG Post

THEY DENIED THAT THIS ORDER IS PLACE

Ordered a dress with a lace jacket which was expensive. Jacket was not in the package. Wrong size and poor quality. Went straight to their customer service for a refund. I'm getting know where with this company. Everyday I'm asking for return instructions. They keep on offering a discounted price to keep the dress instead of a full refund. After declining the offers they are now not getting back to me.

I received 3 dresses in one order (no, [protected])

I have tried to start the returns process, I have been issued with a ticket for one dress which is valid for only 7 days.

They have closed my case regarding the other 2 dresses. I have requested returns tickets multiple times but they are being ignored. I need to send each item back with its own returns number otherwise they wont refund. Obviously I want to send them all back in one package.

you will see in the photo that 1 dress is marked as resolved, This just means they have issued me a returns ticket for that ite, not a refund.

Until now i didn't receive my order. I should receive the item between these days Estimated arrival date 2022-03-10 ~ 2022-03-25, but until now don't have.

Order Number - [protected]

Item - 2 pieces Feng Shui Pixiu Black Obsidian Wealth Bracelet Color Change Gold Plated Adjustable Handmade Braided Rope Lucky Jwelry

I put in a order for two tee shirts. My debt card was charged, on March 18 2022. I checking on my order, on their site it says that I did have a order. It also shows that I had picked my shirts, and didn't process the order, but yet they my debt card was charged. I try to contact customer services. They only have questions returns, cancelation of orders and tickets numbers. There isn't a number so I can talk to a person. That the site said I don't have a order, but they charged my debt card.

On 2/26/22 I placed an order with light in the box. I ordered a dress . The dress was for an order. I received the dress on 3/21/22. However the dress did not fit. I submitted a request for a refund on 3/21/22 . On 3/24/22 I received an email/ message from the company that my dress was a ready to make order which means - that it's not an instock dress and it's tailored from scratch once your payment is confirmed. When I ordered the dress I selected my size and color and that’s it . This is unfavorable policies that are in place . I want to come to a mutual resolve with the company . Thank you in advance for your help.

Order [protected], $113.99

I ordered a garment and tried it on. The garment was of poor quality. Upon trying to get a refund, Lightinthebox said:

I needed to take a picture of item

3/20/22 They offered me to keep the garment and receive a refund of 35% then 20% of the item's worth then keep the item with a refund of 10% of item's value or return the item back for full refund

Lightinthebox advised that to send back to Hong Kong would not be worth it

3/22/22 Lightinthebox said garment was customized and could not be returned. I ordered a standard size of 14

3/22/22There is no return information on their website at Lightinthebox.com

The products I ordered were of poor quality and the message I received from the company when I tried to obtain a refund was abrupt and suggested I was at fault in the size I ordered. Two of the four items fitted perfectly so the size was not an issue. Finding how to ask for a refund/return was very difficult and then you have to pay postage which is expensive. Not impressed.

I ordered some slipcovers for my sofa which i am pleased with, but before i could receive them, i had to pay £59.88 duty tax which i was not informed about and came as a shock. I could have refused the good but after paying nearly £200 i was concerned about getting a refund. The date i paid the duty tax was 28 January and i attach a copy of the invoice below. Having to pay this duty tax on top of the cost has made the item rather expensive and if i had known there would be extra cost involved i would not have bought them. I have tried to contact the company direct but have not heard anything, hence why i am now trying another route. All i want is the duty tax refunded to me as stated in the terms and conditions i have now found in the Company's correspondence. Please can you assist me. Thank you.

Ordered a pair of casual shoes online...paid by VISA...awaited my delivery which never happened nor did my refund when I contacted the company...I will never deal with lightinthebox again and I wouldn't advise you!

I placed an order and it has never been delivered after enquiring I have been sent a number to call in Dubai which does not work - to chase the package at the warehouse, I have told the agents in customer service several time the number doesn't work, now I am told I rejected the package which I did not and I am still waiting for this, no one is actually taking ventral to finalise this matter, I keep getting a stupid number that does not connect - this is absolutely pathetic and I am no thinking that this is robbery - as no package and you have my money !

Purchased 5XL waistcoat which was a terribly thin material with threads coming off it from all areas. Buttons were of the poorest quality and measurements were not true too size.

Too return to China would be extremely expensive and cost half the price of the waistcoat.

In normal situations from a decent supplier a Returns Note should be issued.!

The quality of the waistcoat is not my fault, and the Supplier should recognise this and Refund

Thank you

I am so angry about the way this shop is working. I can not delete my account and that is against regulation and rules in the EU union close down this shop in europe or demand them to change so we can delete our account and clame all activity deleted and all personal information deleted thank you

Company will not respond so I can send back address that did not fit my wife. I have called them repeatedly without any response and I want to have a refund and send back the address with a return label sent by them. And the color is way too bright for my wife and it looks much more muted in the advertisement so there were several reasons for not liking the dress. Thank you so much for your help, Ross Fabregas/[protected]@hotmail.com

I ordered some dresses and did payment on 29-11-2021 which I received confirmation of payment.
To date I have not received my order and no correspondence as well regarding my order.
My order no. is [protected].
Please can I have some feeback as to when i can expect my order.

I am currently having a nightmare experience with this company, Light in the Box.
I ordered 2 dresses, hoping one would be my dream dress.
Neither dress fit me, so I needed to return them.
Now starts the nightmare.
I have returned many items to Lulu's and JJshouse, without issue, but Light in the Box is treating me horribly.
They are refusing to allow me to return the dresses for a refund.
I even offered to pay the return shipping.
Please help!
Order number [protected]