I was offered a money back guarantee trial membership. I tried a couple of times, with no swimming pool and the commute, that really bothers me. So I wanted to cancel it. I called the agent up and she said she would fax me the cancellation form. I called almost everyday, she kept telling me that something wrong with the fax machine. I gave her my email. It's been 2 weeks, no fax and no email. All the sudden she is not answering phone calls. So I called her supervisor to complain, he is more worse, he told me to come in to get the form, just making it more difficult.
So, I don't think I'm going to get my money back. So stay away from the money back guarantee thing. It's not going to happen.
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
If you swear at them they will cancel your membership immediately and refund any prepaid activity!