Life Time Fitnesscharge of dues after canceling my membership

Y Nov 20, 2018
This review was posted by
a verified customer
Verified customer

I canceled my membership and the gym says they have a 30 days policy for cancellation and collect fees/dues during that time which was never communicated when I became a member. I called to cancel my membership on nov 1 and was told I have to go in person so I was able to do that on nov 17 and when I did that I received an email (not told when I was in person) that cancellation takes 30 days and I will pay the dues for that till cancellation is in effect on dec 17. So they collected the dues for nov and 17 days in dec while I did not use the gym during that time.

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