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CB Vehicle Repair and Maintenance Nissan Complaints #362-381
Nissan

Nissan review: bad customer service

J
Author of the review
12:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I wanted to buy pathfinder. I saw 23, 299 for it on the Libertyville Nissan website. I chat to girl name Nina Davis on the internet from their website. I told her my budget is 25, 500 out the door. She told me she will need to ask her Internet sales manager. She called me on my phone told me that Internet sales manager agreed for 26, 000 but if you come in the store we can work something out since we are slow and haven't sold a lot of vehicle in past week. I asked her is this including military and student discount? She said no they are not included. I have twins and we live 30 miles from there and I work at another 15 miles from where the car dealership. I told my wife to meet me there with kids. She called Nina at 3:00pm to see if they still have the car and the offer we put in are still good to go. She told her I don't want to come there and waste my time because my kids are small and its their feeding time. She said NO everything is ready. Just come in and look for me and we will get you the deal. I got there at the dealership 6:00. I asked for Nina they said wait for bit. Then some other sales man shows up and tells me she works only as online assistant but at the dealership I will be the one who can help. I still insist to speak with her. She comes out and tells me I have told them everything and he will take care of you. We went out saw the car and we sat at the table wrote my info(which took 20min.) He came back with figure 27, 900 including military and student discount which I don't qualify for it and I have told her that in the beginning. The interest rate he said will be 4.9% without incentives and if you take without incentives then you will pay 1-2% extra. I told the sales rep to call Nina since she was the one who accepted the offer. He went to get her until then my wife and kids came. My wife went to use restroom. He came back told me she is gone for the day. I walked by the manager bench guess who I see...my favorite gal Nina talking to the manager. I told the sales rep that she is here talking to the manager, guess what he told me: “Internet rep” don’t talk to customer. I even insisted and started walking towards her I told her wait I want to talk to you..wait..wait..she sees me walking said few stuff with bad face(any one can guess what she said ..i read her lips..she said fck…)to the manager and start walking by the back door. On her way back she crossed my wife..while she was walking she said dam fck and this stupid people. Luckily or unluckily my wife heard it while coming back from the restroom. I asked sales manager I want to talk to manager. We told him that Nina asked manager about the price he said he is the main manager and Nina did not tell her anything. He was really rude, loud tone and I asked then who did she talk to then? He said he doesn’t know. I asked him how come your sales rep didn’t tell you that I have called you and she was really rude to us. He said he will take care of it but funny thing is his name is (John Davis). Isn’t it co incident that she was at the manager desk talking to John and not even talk about us coming there to pick up the car. I asked him if I can have his name(manager) or the owner name I wanted to complain about you. He said I am not giving it to you. There were 4 other sales man were there I asked them to give me the number of the corporate and your manager name. They said “NO”. I told him(John) that I need you name please. He said wait I will give it to you. He was wasting time with others. I waited 10 min before I got the number and the name of that manager. That is ridiculous. They are Cheater and they just wanted to have customer come in and waste their time. In all this what I hate most is that my kids missed their feeding time, they have to be fed outside in the parking lot in the stroller just because this stupid people wanted cheat the customer. I will never going back there again and I hope you all do the same thing. Please send to all the people you can because this people needs to get fired.I trusted Nissan because I had my first car as 2001 Nissan Altima for 15 years. Next day I went to Accord dealership and bought a car from there without any hesitation.

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    1-1, Takashima 1-chome, Nishi-ku, Yokohama-shi, 220-8686, Japan
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  6. Olivia
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    Jun 09, 2026
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Nissan Category
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