Liberty Tax Service review: Horrible costumer service,

Ive had my taxes sitting there on 19th Ave and Camlelback since 2023, I needed to file them, because I put it off for so long, I talked to a person, on Nov 3rd 2025 her name is Laura, she told me that she couldnt file my taxes at that location but could do them on the Thomas location, she gave me a number to text her with my info and set a date to file. She told me she would get back to me once she found my file. Never heard back, after leaving 4 messages and no answer, I texted the # she gave me, it was 3:30 Am, first I wanna say, I didnt know it was her personal phone or I would've waited till later in the day, but I also cant images waking her with a notification, unbelievable she got back to me and rimmed me a new... for texting her at 3:30 she wasn't concerned what so ever, but that I texted her at 3:30 Am, it was very bad from the start, but only got worse from there, she complained about what she had to do and mentioned how I was totally putting her out! She told me to call her on a Thursday only and not to text her at 3:30 AM and ended it with BYE, I never write reviews but this was so unprofessional, I know she would never be working for me. What I got out of this, is she hates... her hob. and if so find one that you can enjoy she was holding my taxes hostage for over 1 month