The complaint has been investigated and
resolved to the customer's satisfactionResolved Liberty Tax Service — over charged
resolved to the customer's satisfaction
I admit I was fully in the wrong by not filing taxes for a few years, and it caught up with me. So I went to the local Liberty tax service to get my federal and state taxes done. I was told it would be 205.00 per year. I thought that was high but they could get them done quickly. Then after the first few years were done the gal doing my taxes and the owner Mike said that they were going to give me a discount (175.00 per yr) because he knew what I was going threw, because he had been there himself. I was missing some W-2's for my state returns but had all the info for my federal. It took nearly 1 yr to gather all the missing w-2's due to the fact many of the companys were no longer in business. So when I went back to finish the state taxes I was billed an ADDITIONAL 60.00 per yr per state!!! Because I as work in Missouri and live in Kansas with 1 yr Iowa was also included it cost me 180 for state returns!! The lady helping me called Mike about the billing when I told her that these were already paid for and gave me the phone where Mike completly denied the previous agreement and I was charged an additional 540.00 for a total of 2115.00 for 7 yrs of taxes. Over $300.00 per year!!! far mor than the 205.00 that I was originallyb quoted.