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I filed my taxes with Liberty Tax Service because of the advertisied RAL, I relize that these loans are a rip off to begin with but I was in desperate need of cash, Liberty charge around $500.00 to do a simple return and then I was refused the RAL because of a tax debt but when I contacted the treasurer department they said I did not have a debt, so it cost me $500.00 to do my return which I could have done for free myself and got it back in the same amount of time. I will never use Liberty again and I hope others wont as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Hi robertcmeyer,
Liberty Tax Service makes customer service our priority which is why we offer a satisfaction guarantee. Please email us directly at customercare@libtax.com and we'll be happy to investigate your complaint.
Kind regards,
Liberty Tax Service
I filed my taxes with Liberty Tax Service in Fayetteville, NC. I was told that it would cost me $90.00 for the simple return and I would receive a portion of my refund the next day if all checked out ok. However, the bank refused to upfront me any payment. When I received my federal taxes about 10 days later into my bank, I found that they had taken an additional $200.00 out of the return. Then to top it all off, they took my whole state tax refund ($275.00). I could have filed my taxes for free and saved myself some heartache. My boyfriend had his taxes done the same day at Liberty Tax Service also. He also was denied the next day service. Of the $455.00 he was to get back from the Federal, all he ended up with was $50.00. This company needs to be fully investigated. I plan on going to the Attorney Generals Office and lodge a formal complaint.