Levin Furniture

My husband fell and severely broke his ankle, his therapist suggested that we purchase a lift chair to assist him in standing and transferring. We have been loyal customers with the Levin company for many years and had a revolving charge. I immediately went to our Levin store, explained that my husband was homebound with an injury and had to purchase the chair on my own. The salesperson did not tell me that lift chairs were not returnable. He did tell me that we had three days to decide if my husband liked the chair. He did not tell me that there was a restocking fee. My husband hated the chair, which was one of the more expensive models, it was uncomfortable and make his bottom numb. When we called on the third day to let the store in Weford, PA that we wanted to return the chair is when we found out about the restocking fee but the person we talked to still did not mention that these chairs were not returnable. We went to the store to complete the paper work and that is when we were told that the chair was not returnable. The manager after getting snippy with us finally allowed us to have the chair returned but we will have to pay the 15% restocking fee and pay to have it picked up from our residence.

Model number of chair is D 1590553 price 1599.99 Delivery charge 99.00

Purchase date was 11/20/23.

The chair cannot be removed from our residence until 12-14-23, so we have to store this in our living area until then. We completed the paperwork on 11-30-23.

Our customer number is [protected].

I am very disappointed in this whole transaction from beginning until end.