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In May 2019I purchased a new sectional and upon opening the packaging I discovered a broken hinge for the storage compartment we were told a part would be ordered and resolved quickly today Oct 18 2019 I receive a call from a young lady named Marina from the store I guess advising me that the scheduled tech to go to my home that my wife had to be off work for and will not be paid for ! Will no longer be attending my suite due to a wrong part being ordered/shipped? I matter how you want to phrase it this is totally unacceptable after waiting 4 months for this repair now my question to you is what will be done about it ?
Bill Chatsick
Order Number 0501901OFDV
[protected]
If you require more information please let me know
