Leon's Furniture review: Bed set and poor service

I recently purchased a bed set from this location and have had to deal with a damaged dresser and side table being delivered to my home. And with that, failure to exchange it right away, I had to argue with Kim, the customer service receptionist to get her to do something about it immediately, which is ridiculous. I also then set up an exchange and asked for the product to be inspected for damage before being exchanged, they failed to do so and delivered yet another damaged dresser and wouldn't take it back with them. At this time I had to call leons again and have an argument with them so they brought in 2 more dressers and night stands. My husband and I had to drive to the location to inspect ourselves because apparently they can't do their job. We get there and all the products we see were damages aswell. So we settled on one dresser that was the most decent out of the 4 we've seen and decided to keep the side table we have due to the 2 they had that were also damaged.

When I talked to the supervisor Jade, finally, she would not come on the phone anytime I asked to speak to the manager. All she seemed to do was just apologize and not really care that this was such poor service and same thing in person. After all this we had to ask for a break on our purchase which was only $100, my husband had to negotiate to get her to do $120.

This entire experience has been just horrible and stressful. That excitement you feel purchasing something new is gone and become nothing but a stressful situation. The bed frame hasn't even been delivered yet and my husband and I are already stressed about what we're going to have to deal with at that point. This is the last time we purchase anything from Leons. The poor service and quality of products is just a disappointment. What happened to your product quality and service?

I really hope that someone does something about this, even teach your staff to do their jobs properly.