The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Lenovo Desktop Computerfraud/extended warranty

I sent this out to all my contacts:

Please forward this to all your contacts!

Warning - lenovo computers

When my computer - that had shown no signs of a problem - suddenly shut down - & the recovery disc & driver disc provided with the computer did not work - I contacted technical support.

I was told that I needed another disc but as my warranty had expired a few days before, I would need to buy an "extended warranty" to get the disc.

Questions:

1) the program that continually analyzes the system for problems never sent a warning. This leads me to ask: was my computer programmed to shut down as soon as the warranty expired?

2) why was the necessary driver not on the disc provided by lenovo?

3) why didn't lenovo offer to sell me the disc when I told them that I did not want the "extended warranty"?

I suggest that you "think twice" before considering buying a lenovo computer. As I refused to buy the "extended warranty", my computer is still not working.

If you want more details, you can contact me at [protected]@yahoo. com.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions