LegalZoom.com
reviews and complaints

On June 1, 2022, I was going over my bank Statements and saw that the service I had paid Legal Zoom for had taken the payment from my bank acct on June 16, 2021.

Yikes! I had procrastinated for almost a year. My Living Trust/Living Will plans had almost expired. It was a bit ridiculous, I thought, that I had not been willing to address this responsibility for such a length of time. I think setting the task aside to prepare for my death kind of freaked me out!

I immediately began the 0nline questionnaire-style paperwork. I felt a bit silly once it was underway because it seemed so simple. Regarding the Trust, all I listed was my home, my bank account, and a life insurance policy. It never occurred to me that the Reverse Mortgage I have had for 5 years would be a legal issue.

As my luck would have it, on June 1, 2022 I had finished the paperwork but decided to see if I should check anything with an attorney (free of charge with my plan). "Your plan expired last night (May 31, 2022) at midnight,"

I was told. Payment for services was taken from my acct. on June 16, 2021. I had not begun the paperwork until June 1, 2022

*****At this point, as I have been typing, I see that there is a limited number of characters allowed on this form! (It reads, 1176/min 350 ch).*****

You insist 0n a completely detailed report! So my complaint is, I have now learned that I must have a specific letter signed by an attorney in order to include my home in the Trust. My personal finances are not just low...I am not able to hire an attorney! It costs $90.+ this morning to fuel my car!

My home...the most valuable item on my list of three, cannot be added to the Living Trust I have with LegalZoom.com. Help!

In 2018, LegalZoom auto-enrolled me in a service to be a registered agent. I had canceled all services with them the prior year and have not used them for any work, including registering my company name, obtaining an EIN number, etc. 4 years later, I just received a notice from a collections agency saying I owe them for a service I never knew about, consented to or received.

I had this issue years ago when I started my LLC where they hide the cost for the RA, don't make any mention of it, and do not send you information regarding it. I had my bank account debited against my will/understanding back in 2017. At that point, I complained and complained, and was only told to change it online to avoid it happening again. I cancelled any card or bank account associated. Fast forward, I get a notice from a collection agency - Caine & Weiner telling me I now owe $399 because they couldn't debit my account and are still the registered agents and I would have to go through the Attorney General to get it changed. I told them I will not pay, and will report them for their unethical practices.

I signed up and paid Legal Zoom to prepare my newest Last Will and Testament and Power of Attorney legal documents on 12-06-2021. The address is https://legalzoom.com. I paid and filled out the Alaska Last Will and Testament document online. The papers would be sent to me, whether as a PDF or printed and sent by USPS mail.
When finished, something was not correct, so I reviewed my present legal will and saw that vital parts of questions and answers were missing from the Legal Zoom form's pages, one of which is naming an executor of the will with name and address. That made me realize that this could not be a legitimate online business (as directed in Google under Wills). Perhaps their link has been redirected or corrupted by scammers who want personal information to use or sell.

I telephoned customer care at 888-379-0854 the very next morning December 7, 2021 to complain and cancel my order for their services. I was told they would cancel and refund and that I should receive repayment in a long delay of 7 - 10 days. (That long delay in itself makes me suspicious of their business practice, even though I received a quick email agreeing to replaying the fees.

In paying the site and filling out such forms as they had, I have given over several names, email addresses, and CREDIT CARD number. That is gold to scammers. I will watch carefully for unlawful use of the card and take action right away.

I tried to register a company with them, but they screwed up in the form, simply speaking their online form is not designed for foreign nationals, so cannot input address, phonenumbers correctly, and told to input random, then they can manually correct it, but they never did, back and forth multiple emails without reply, only automatic responses, so I gave up the 6/7 hundred I paid for them.
Now after more than a year, I got charged with almost 300, again for nothing, I didn't get the company registered, didn't got the server, paid for it, now I get recurring scam!

I just signed up 9/18 to purchase economy LLC for $79.00 plus filing State fee for Georgia. The site asked if you want a registered agent. I did not check the box that I wanted legal zoom to be my registered agent. They don't tell you if you do not add (or leave blank) the information for another registered agent that they will add a charge of $249.00 for legal zoom to be your registered agent. Then the receipt that comes by email says that the total amount charged was $179.00 which was correct, but at the bottom in smaller print that you have to click on a button to see more says that I have accepted legal zoom to be my registered agent. I think this is deceptive. I did not agree to this. And want a refund. I called today legal zoom today and was told that the only way to cancel and get refunded is to wait until my LLC is filed (30 days) then fill out a form with the change of who the registered agent will be from the Office of Secretary of State and pay an additional $30 to the Secretary of State and then come back to legal zoom to cancel. All the while they can use my $249.00. They don't tell you that you can be the registered agent yourself. I wish I'd researched this beforehand. And they will continue to charge the $249 each year, which used to be less in prior years, unless you change it and cancel. I think this is boarder line fraud, misleading and deceptive. I want my $249.00 back. There are other companies that offer registered agents for much less cost.
I will fight this until I get my refund.
I can be my own registered agent, my business is just starting and is small. I don't need another company/business to handle this for me.
You can even do your LLC for much less, but I'd used Legal Zoom back in 2008 and was pleased with them, so I don't know what has happened to them. Sounds like greed to me.

Legal Zoom has sent an email offering identity theft protection, a 24/7 service to ask them about anything, and to be their registered agent. I have talked to them years ago since I only used their service in 2018 to create my LLC. A week ago, I received an email from a law firm with a settlement of $239 dollars to settle the collection efforts by Legal Zoom. I refuse to spend a dime for something that I have long terminated. How do you prevent this kind of malpractice from Legal Zoom? Call them at
[protected] and ask for Samantha from billing. It will take you at least 20 mins., but it's worth it rather than paying $239 dollars. I explained to her that there was auto emails being sent to my email account that I have submitted previously as their client. After 6
mins. of hold she got in touch with the law firm and extinguished this claim.

Anyone who has applied for their services, beware! They have the power to use your credit card and email something to generate business. This method is ideal for busy professionals and entrepreneurs who wouldn't mind the extra charge. I attached a copy of an email that they sent along with their weekly/
monthly newsletters.

I purchased a package for LLC formation and some add-ons in late June, 2021 for my business, Sample Rate Studio.

A month later there is no record of my payment and no action on their part.

They show no orders and no payments. But the money was paid and I have receipts.

I have sent emails requesting answers but have received no replies.

Bob Marlett

Holy moly I should have read this long before I even considered Legal Zoom. What a bunch of BS! I can't believe I wasted my time and money with Legal Zoom. Same thing as everyone else here. Registered Agent. This is a horrible practice and plain and simple just wrong. I have no problem paying for a service that I've asked for. Charging me and hoping that I don't notice or complain is intentional. Karma will get them.

I canceled my Subscription to these crooks a year ago and today and I still being charged a RA renual for $250 they have charged me $1400 over the course of one year. this is fraud and i cannot get them to stop

Legal Zoom has unethical business practices. I would NEVER recommend using their services. I paid $600 (which I later found out you can do this yourself for the fraction of the cost that LegalZoom charges) for Legal Zoom services in 2016 and no longer have the business. They auto enrolled me for services I never needed nor agreed to! They sent me to collections.

My husband has passed away and he ordered a trust for him to sign. Legalzoom fail to remind him it is not complete unless its notarized and signed he thought just filling it online it's enough.
When the notary public called them they gave her an early version of his will when we are only partner. We got married later.
Now I don't have signed trust. I have a will which is a previous copy.
Its signed but I was thinking is the trust he is sighing. He didn't check is signed but I wanted the trust to be signed. I am disabled with no income. What do I do now

I registered my LLC with Legal Zoom back in 2017 and I dissolved my LLC in March of 2019 meaning I also cancelled all payments and services with Legal Zoom.
In August of 2019, I had a charge of $399 for a RA + Legal Form Renewal which shouldn't have happened since I cancelled all my services with them. I called and they gave me a refund.
It's now August of 2020 and they charged me card again twice for two charges of $399 for the same RA + Legal Form Renewal which once again began to have me worried considering the fact that it's been almost a year and a half now that I cancelled my services with them. So I currently have $800 worth of unauthorized charged from Legal Zoom.
This is beyond unprofessional and now has me concerned that they're doing this to thousands of customers in hopes that they don't see the charges.
I had my account set up to my credit card which means that it collected interest as well. Being that they're a company that processes legal papers I'm sure they have loop holes that allows them to do what they're doing.
When taking a closer look at my charges as my account from them I also noticed that they double charged me for $174.65 as well back when my LLC was active.
I would highly recommend NEVER using LegalZoom and making it public that they seem to be scamming people. I tried to do some research online and I've seem quite a few other people suffering similar issues from them.

I filled for my llc thru legal zoom was told I would be charged a set price untoil 1yr later they will charge a yrly agen fee but my bank account was charged $249 for a agent fee. Without my permission im going to start a class action lawsuit with legalzoom because ive been reading reviews and this company is a scam I wish I never used to help with my llc startup

Two years ago I formed a LLC through Legalzoom. I ended my relationship with Legalzoom a few months later. Months after this, I was charged fees for their Registered Agent service. After dealing with them on the phone, I got this reversed and refunded.

Now, more than 2 years later, I have ANOTHER charge for the same registered agent service that I had been refunded for. I haven't logged into Legalzoom, nor requested anything from them since they agreed to refund the last time.

Their customer support line is not open currently and beyond that, I am not their customer and haven't been for 2 years. This is a fraudulent charge as far as I'm concerned and I have reported it as such to begin a reversal through my bank and (hopefully) a criminal investigation, because this is a CRIME.

If you are also dealing with this, please do the same.

I signed up for Legal Zoom because I wanted to form my LLC but didn't want to go through the trouble of finding and securing an attorney to assist me with the formation. I figured I would save time and money by going with Legal Zoom, but unfortunately, this is what everyone thinks. Legal Zoom says right on their site that they are not lawyers nor do they provide legal advice.

All they do is make sure your form is filled out and send it in. You can literally do this yourself and assign yourself as a the registered agent of the LLC. But you have to know that a registered agent is necessary.

The problem (scam) with Legal Zoom is very clear. This happens all the time, and their collections agency is so good at trying to make you feel like [censored] because they are constantly dealing with frustrated and angry people that had no idea Legal Zoom was going to charge them annually for anything at all.

Legal Zoom does not advertise that they are going to bill you on a recurring basis ($399 a year) when you sign up to have them form your LLC. They do not advertise it. They do not warn you. They do not email you. They simply either automatically debit your bank account (if you have the same account information as you did when you started) or they send you a letter saying the fee has gone to collections (if you have a new account and they can't debit your old one).

Watch out! This is a scam. The way that they claim to make an argument that you owe them the annual fee (or that they won't refund you the annual fee if they've already got your money) is that they say that the annual fee is in the fine print, literally. There is a tiny box that you check on the website when you sign up for what they advertise as a one-time fee to set up your LLC, that says that you agree to the terms and conditions. It doesn't say anywhere other than in tiny fine print in some other place that you are signing up for an autopay.

This is unethical and is intended to milk people of extra money when they don't even know they signed up for it. Legal Zoom needs to be taken to court in a class action for intentionally misleading business practices that procure people's money without proper advertisement or clear explanation. It is shady to say the very least, and they know very well that it is. They will keep misleading people until a major lawsuit forces them to explain what people are purchasing when they purchase it.

By the way, you do not need Legal Zoom to be your registered agent, and they do not tell you this. You can be your own registered agent. Do not let Legal Zoom be your registered agent because that is how they are able to justify debiting your account a year later. They have devised a trick that works for them to scam you of additional money long after you thought you were done needing them.

Never, ever go with Legal Zoom. Get an attorney or do it yourself.

I just got $300 taken off my card with out any warning for a company that's been closed for THREE YEARS! We have contacted legal zoom multiple times to cancel our account and they still charged me.
Thieves. Liars. Cheats. This is unbelievable my kids birthdays are today and my emergency credit card is max out due to this and not I'm not able to cover a lot of the services I needed to cover

I, like many others was scammed by the lack of information concerning legal zoom being the registered agent for my campground. There initially fee last year was $159...which I discovered after it was devoted from my account. I just received an email concerning renewal and the fee do this year is going to $399. I tried to cancel my subscription but like many others have stated the scam continues. They say I have to file papers with my state to take them off as registered agent or face paying the fee increase of $250.00...total of $399. Totally unethical and immoral. Legal zoom is by far one of the biggest scams I've run across. Kerry Fritz

My name is Eduardo J. Selener
eduardo.[protected]@gmail.com

I used Legalzoom website and they asked to sign up and I did.
But it wasn´t clear at the website that I was making a monthly subscription. Since then, they´ve been charging $40 to my account.
As I don´t live in US and I don´t use my american account so often, I only noticed the charges now.

This is a total scam.
The pitch: you can get a contracts and more for $40
The reality: you'll be charged $40 every subsequent month whether you want more services or not.
This fact is presented to you in the most obscure and deliberately manner. The subscription isn't mentioned on the front page, it's not mentioned during sign-up, only when you finish your document you have a (slight) chance to read the very fine print.

I asked for a refund and they keep saying that I signed in! Who would sing a service for more than a year and never use it?