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LegalZoom.com Customer Service

39 Reviews

LegalZoom.com, Inc.

9900 Spectrum Drive
Austin
Texas
United States - 78717

Customer Support Phone Numbers

+1 800 773 0888(Customer Care)
1 0
1 0
Mon5:00 AM - 7:00 PM
Tue5:00 AM - 7:00 PM
Wed5:00 AM - 7:00 PM
Thu5:00 AM - 7:00 PM
Fri5:00 AM - 7:00 PM
Sat7:00 AM - 4:00 PM
SunClosed
Notice of Dispute, General Counsel
101 North Brand Blvd, 11th Floor, Glendale, CA 91203
Plus

LegalZoom.com Complaints & Reviews

Legalzoom / registered agent fee

Sh
Shanna Diep on Nov 10, 2017

LegalZoom has fraudulently charged my closed about a $160 Registered Agent fee that I have never agreed to. When I called them to remove the services I was told I was added by default because I didn't sign up for a registered agent. Becuasr they were trying to charge a closed account, they...

Legalzoom / registered agent scam; registered agent fees - unauthorized charges

Ju
Juan78 on Oct 21, 2017

I incorporated my company on 2012, legalzoom without my authorization charged me $159 for registered agent fees on 2012, after this charged I let my cc know that I do not authorize any other charges from legalzoom. I never heard from them since, now, we are in 2017 and they want me to pay...

Legalzoom / registered agent

Ta
Tanya Jayakom on Apr 14, 2017

LegalZoom just charged me $249 on 4/8/17!!! And before that $159 in 2016 and 2015!! I called them today and they said "I CAN'T CANCEL THIS SERVICE" I told them I filed final tax return already and no longer in business. They said they still see ACTIVE status on their end so I can't cancel...

Legalzoom / Registered Agent Services

Ct
ctopherc on Feb 7, 2016

I formed an LLC in Arkansas five years ago, and used LegalZoom. Like others, I was caught unaware by the $159/yr registered agent fee, but that's on me for not reading the fine print. Business practices like subtle costs and mandatory auto-deduct do take away from the credibility of the...

Legalzoom / Unauthorized recurrent CC charges

Vo
VolodimirCB on Nov 30, 2015

Well, 4 years ago I helped a friend of mine to open an Non-profit organization with LegalZoom. Since she didn't have a credit card, I provided it for her for one-time payment only. Now to my amusement, LegalZoom illegally stored my credit card info and charged me every year $159 for...

Legal Zoom / Rude and gave no advice

Mr
MrsHellbilly on Mar 4, 2015

I fills out the online form to have an attorney contact me in my area. I set up an appointment time in the morning to have an attorney call me and they called me an hour later than my scheduled time. I was told that an attorney couldn't call me until later that afternoon, when the...

Legalzoom / Failure to comply with there own return policy and lying.

Do
Douglas Ecklund on Nov 22, 2014

LegalZoom associates did not follow my instructions when filing for a LLC. I call and asked several times that I wanted the LLC to start on January 1st. and how I should set it up. They said fill out online application and someone will contact us. I filled out online application and...

Legalzoom / Unauthorized Charges

Un
unhappyzoomer on Jun 23, 2014

Same here! They ran this garbage on me too! I guess this is regular practice. I would recommend anyone to do it themselves. It cot $25 in my state of NJ and not the $300 they charge per year to just forward you emails about when your taxes are due or that it is time to renew with them and...

Legalzoom / Scam

Ad
adamelio on Apr 30, 2014

LegalZoom was the opposite of helpful. I signed up with them to start a sole proprietorship - even had multiple conversations with customer service agents who set my account up with what I was told would be necessary for my business to be up and running. Two months and $165 later, they...

LegalZoom / Registered Agent / Unauthorized Charges to My CC

Sh
Shortyinc on Mar 28, 2014

Registered Agent "service" is a scam from Legal Zoom. they made has made an unauthorized charge to my bank account for $159. They sold me a service for which I agreed to pay a stated price. You authorize Legal Zoom to debit your bank account for installments to cover the service you are...

Legal Zoom/Business Advantage / Recurring membership that I did not sign up for other than the trial period

Du
dubon on Feb 20, 2014

I CANNOT BELEIVE THE LENGTH OF TIME LEGAL ZOOM HAS BEEN ROBBING ME OF $7.99 PER MONTH SINCE JULY 2011 TILL NOW FEB 2013. I incorporated my business in July of 2011 and purchased their corporation package which apparently at the same time, I signed up for a "Business Advantage" 30 day...

Legal Zoom / Didnt do the work and Over billing

Ja
JAMIEA7G on Jan 23, 2014

We attempted to use Legal Zoom to get the DBA and other minor business issues dealt with in a timely manner. It has now been over a year, and they have not completed anything at all. Furthermore, I paid them up front a one time fee of $99.95 to do all of the work that I requested, they...

Legalzoom / Compliment of Professional Services

Na
NavVet3 on Oct 11, 2013

I would like to compliment Legalzoom for providing efficient, accurate and professional services in a timely manner. I applied to form an LLC, submitted all of my information, paid the reasonable fee for this service. Within approximately 4 weeks (that was because they handled all of the...

Legalzoom LLC Package / Nonexistent service

Ot
Otto B. on Aug 25, 2013

5 days ago, I used legalzoom to set up my LLC. After I placed my order, I got to a confirmation page which I saved. I guess this was a good move, because I never received the confirmation email from them, promised to be sent "shortly". Since I never got the email, I tried checking my order...

Legal Zoom / Complete misrepresentation of charges to my account

Er
Eryan on Apr 15, 2013

Hello, I have logged onto my Legal zoom account and see that I somehow owe money? I paid a fee (rather large one at that) in full to your company for a service. Then I was charged an additional $159.00 that I was not made aware would be charged to my account. I let it go thinking perhaps it...

Legalzoom / Recurring Fees

Af
afontana00 on Feb 20, 2013

Legalzoom has been charging me for 5 months in the recurring amount of $7.99. I paid over $400 dollars for an LLC to be started, I never knew that they were going to continue to charge month to month. This is very sneaky business and I'm highly disappointed and will not recommend...

Legal Zoom / Services Charge

Ma
M. Adrian on Jul 23, 2012

Since registering a Trademark with Legalzoom, I have been getting hit with a $29.99 charge every month on the 13th since 2011. The description for the transactions are "services." I am a fairly cautious buyer and I KNOW I would not have signed up for something that is indefinitely...

LegalZoom/Registered Agent / Unauthorized Charges to My Account

Ki
Kim at Going Places on Jul 19, 2012

Registered Agent "service" scam. Legal Zoom has made an unauthorized charge to my bank account for $159. This is how the scam works: they sell you a service for which you agree to pay a stated price. You authorize Legal Zoom to debit your bank account for installments to cover the service...

Legalzoom / Worse company I've ever dealt with

S1
S1B on Mar 5, 2012

Like others I was persuaded by the advertising of Legal-zoom that they're on our side, and make things easy. How gullible was I to take that route. I've already cancelled two further orders that I had started with them when I saw how badly they were doing with my first order. The...

Legalzoom / Mispelled my company's name TWICE

Be
Belinda A on Feb 29, 2012

Legalzoom couldn’t even spell my company’s name right. I didn’t want to spend the time to file my LLC and EIN myself so I thought that Legalzoom would be quick, easy, and I wouldn’t have to worry about any mistakes, how wrong I was. When I received my EIN and LLC...