I signed up for this service september 28, 2012 after speaking at length with a sales representative/"small business specialist" elliot peterson regarding the forming of a business, particularly an llc. Mr. Peterson convinced me to subscribe to rocket lawyers highest level package that includes free unlimited attorney consultations, a limited number (and limited number of pages) of contracts reviewed per month, access to contract templates and discounted service should a rocket lawyer associated attorney's services be retained. Two payments were deducted from my account, via a credit card purchase, by rocket lawyer on october 1, 2012 one transaction for $299 and one for $89.
I immediately began having problems when after two weeks I noticed my fein had never been filed, a part of the service I purchased and I had yet to hear from an attorney regarding a legal question I had submitted to rocket laywer and. I emailed and called mr. Peterson multiple times before I received a call back informing mr. Peterson that my fein had not been filed, he checked and stated that it had not, he stated he did not know how it was overlooked and promised a refund. A refund I have yet to receive. I filed for the fein and s-corp filing status myself, services I paid rocket lawyer to provide. During this time I need to take advantage of the attorney services I paid for. I have submitted five requests for assistant since the first week of october, I have received one call from an attorney who lives hours away and stated my question really wasn't his area of expertise.
Since november I have left multiple emails and voicemail messages for both mr. Peterson asking about my refund and to the customer service department asking for assistance from an attorney.
I have left six messages just this week, the week of december 2, 2012. I have received no replies via email or phone.
I have wasted months of my time relying on the services I have purchased, I have in no way, shape or form received any of the services I was sold. I felt I have been lied to, ignored and would go as far to as a victim of fraud as the website states generally an appointment with an attorney (in my area) would be set within 24 hours. It's been months!! And I still have the same questions, i'm still waiting on returned calls, returned emailed and a promised refund!
I have had to complete the business forming processes I paid rocket attorney to provide, I have been forced take my own time to find an attorney, something I was promised by purchasing this service I would not have to do. I have been beyond frustrated and concerned that this service is a scam as it seems to be based on my months of being lied to an ignored my the sales representative.
They have my money and now apparently feel as if they do not have to provide the services I paid them to provide, fact.