Rocket Lawyer
Reviews and Complaints

I needed a document form to submit to a bank after my mother's death. I reluctantly took the 7 day free trial offered hoping that I would remember to cancel my membership for free. I printed and submitted the document successfully - very easily- and the next day went to cancel. I selected "Downgrade" to start which created a chat with a live person.
Who then offered to keep the membership for only $1.00 a month to access all kinds of forms and I can cancel any time. I know I'll be using living will, power of attorney, and bills of sale soon so I kept it. The whole transaction took about a minute in the online chat. No waiting for the "real person" to answer all questions and now when I need something I know exactly where to find and store it.

I appreciated the opportunity to try out Rocket Lawyer and during some emergencies at my job I was not able to have the opportunity to stop it at the trial period end as I intended so I called and your excellent representative Victor corrected everything for me in the most professional and efficient manner to what I had intended and promptly had reversed any unintended actions in that regard concerning my account. With such a great experience with Victor and having the opportunity for the free trial period I will be using Rocket Lawyer in the future whenever I need to prepare certain legal documents and forms. Thank you and Victor there for your and his professional help and I plan to make use of your site in the future when I need your service. Thanks again!

I can not say enough about the excellent customer service Kevin Phelps provided today. I had a real problem with my document, printing 73 blank pages. And reached out for support. Kevin tried and tried to reach a supervisor to get help for me, in that this was something he could not handle. While waiting he continued to come back to me to reassure me he had not forgotten me. He went ver and beyond t make sure that I understood the product, how it worked and was so very respectful and helpful. I write this review because over the last several months I have had my share of disrespectful, non caring, ignorant of their jobs customer care employees from various companies. Kevin was very refreshing and without a doubt someone who cared about his customer and the company in which he works. Please I recommend giving him a raise he is really worth keeping.

It is not often that you get incredible customer service. It seems to be a lost art and I have come to expect poor customer service from most companies. But then you have an experience like I had today, and your faith is restored in the goodness of people and how it is still possible to have a great customer service experience. Today when I reached out from Ireland, where are living for the next few months, to resolve an issue with Rocket Lawyer, I never expected to get such great customer service. Sabrina, who answered my call was wonderful, delightful and extremely competent. I no sooner hung up than I turned to my business associate and told him, "Your business would take off, if you could have someone like Sabrina to represent your company.! She was that good! Thank you Rocket Lawyer for hiring someone that awesome to hand your customer's needs!

Having engaged in the procurement of a Lease Agreement with Rocket Lawyer, I also had the opportunity to speak directly to speak on the phone directly with a gentleman and two ladies. I was really amazed by the answers to my questions. Even though, I expressed that I was only interested in procuring a copy of the lease agreement, these people still treat me with respect and much kindness. A lady named Crystal, when I asked her to please help me make a copy, and subsequently asked to be disconnected, said that I still have about 5 more days with no charges, and suggested me to wait and review first the document, and call next week.
This is not the norm in America today, but insults and at times bad words.
I was very much delighted with Rocket Lawyer, that I told my daughter and some friends at the gym.
I indeed feel that Rocket Lawyer is on a distinguished class by itself. Bravo Rocket Lawyer!

I started with the free trial, because I needed some legal documents Quickly because I had a very short deadline. I was able to navigate the website easily, take care of the documents I needed in a timely manner, and at a very low cost. Also, the recipients I required signatures from, were able to navigate their instructions quickly and easily, which was extremely important to my situation. Using their service gave me peace of mind and helped me handle my situation with minimal stress.
And for a minimal fee, I can have access to my personal documents and create and save more for when needed. At this time, I don't require their other services which are also reasonably priced, I do plan do utilize their services in the future as my needs change.
Their customer service over the phone and online are fantastic! ( Christine Weston/UT was very helpful and listened to my needs as well as offered suggestions for other great services!)
Thanks so much for providing this service!
TD/GA

I needed to file a QuitClaim Deed on a property from a divorce 15 years ago. The form itself was fairly easy to fill out, but I had questions about which last name to use on the form since I've been remarried and what name is on the deed to this property is not my current name (that I needed notarizing). Rocket Lawyer set up an appointment for a lawyer to call me the next day. I forwarded him my deed and when he called, he not only clarified how to state my previous and current name, he also gave me other great tips to make sure the County Clerk's Office would accept it. (Like use a blue pen-who knew!) The lawyer's name was David Buono, I want to mention that specifically, because he was fantastic. I thought of another question after we got off the phone, and when I called him back and apologized about taking up more of his time, he reassured me it was no problem and he was happy to answer any question I had. Really excellent service, and filing the claim went perfectly! Thank you David!

I discussed my (2) day hospital stay ($31,000) Bill with my insurance company. They advised me that the bills were denied due to "Out of Network". I live and work in a small town where there is no hospital. I went to the "Nearest" Hospital due to back pain, shortness of breath, tightness in check and major lower jaw pain, aching and throbbing. Heart Attacks are in my family, I was concerned a had a blockage of some sort, a minor heart attack or a stroke. When all said and done, I had pneumatic. Hospital did hold me over due to they were not 1005 sure I didn't have a blockage. I had a high resting heart rate & the symptoms were a walking checklist for a heart attack.

I was advised by my insurance company that I need to write an appeals letter. I was so angry and frustrated when I got off the phone that I couldn't think straight! I used one of your templates which helped me IMMENSELY on getting that letter written and in the mail. Your service was awesome. I will continue to use you in the future. THANK YOU!

How is it possible that an online document preparation company can be better than a personal lawyer that you pay $20,000 to? Somehow, rocket lawyer has taken all the worry and confusion out of preparing legal documents that are essential for peace of mind and your final wishes.
From start to finish the process couldn't have been easier. I had some legal documents that needed to be revoked and prepared again, and I was very worried about this process. The process with rocket lawyer provided me efficiency, privacy, and the ability to do it at my own pace. Not only can you make an account in minutes, but you can email an actual lawyer with your exact question and receive a reply within 24 hours.

Documents are vetted by attorneys licensed in the state in which you are preparing documents, and should you need one to represent you in court as a rocket lawyer account holder your entitled to a discount from one of their lawyers.

One of the best parts about the process, was the ability to hold your legal documents and come back and edit them at your convenience.
I needed to speak to a representative regarding my account, and that process couldn't have been easier either. I spoke to a lovely representative, Tori, who answered all my questions and was nice, she was genuinely nice. You always know that people are doing their job, but it's nice when you hear joy in their voice.

Don't waste your money on a lawyer that you have to see in a brick and mortar, do your legal documents on rocket lawyer today!

Got what I needed quickly and easily, and the ability to do electronic signatures on custom documents was amazing! I do wish there was the ability to pay for individual documents, or something like that. I'm not a frequent user, but I wouldn't have minded paying a few bucks for the document I got. It was convenient. But I'm not going to sign up for a recurring account, I just don't need that much. Too bad there's not an in-between option. "

The service I received from customer service to an attorney reviewing my documents was fantastic. I did start with a much larger company that offers the same services but was not satisfied as everything you wanted was attached to a fee even after paying $500 for a bundled package which included recording fees and filing through a third party only to be told it was a separate add-on after the fact. I wish I would have started out with Rocket Lawyers.

First off, nothing in life has been going smoothly. But when you get the right person on the phone who has customer service down to a T, it makes all the worries your struggling with a little easier. That's what *** did for me today. She was knowledgeable (she new her [censored]) she was fast and clear and i appreciate this kind of customer service. 100% changed my attitude towards the c*** I'm going through in life. Thanks girl. You made life a little bit easier today.

I had the opportunity today to speak with a customer service professional. Not only did she very quickly take care of the issue I had called for, but her demeanor and professionalism over the phone were absolutely outstanding! She was extremely friendly (I could 'hear' her smile through the phone) and empathetic to my problem. Your organization would do well to recognize her for her extraordinary customer service skills. Thank you!

I didn't realize or remember I signed up for free trial until 2 months later I see $39.99 monthly charges on my account. I called and spoke with Spring who explained what Rocket Lawyer does. I remember at that moment it was a business document the site helped me complete. My intention was to use just that one time. Spring was helpful in getting me refunded those charges and recommended lower monthly package I may be interested in in the future.Spring was very professional and friendly.

When she told me she is new, I was shocked. She was so informative and precise, kind, funny and helpful, sounding much like a seasoned professional. I was 2 days late to cancel my free trial and was greatly concerned because I really couldn't afford it, she quickly calmed my fears and said she would refund the charge. Throughout the conversation she was engaging, happy, friendly, knowledgeable, helpful, and professional yet friendly. I could envision her smiling from the lilt in her voice. You have an excellent employee in her. Treat her well!

I was very impressed with this online service and thankful to have been able to find a Finder's Fee form that I could work with. I am a small business owner in the music industry. Rocket Lawyer gave me the ability to just fill in the blanks and revise, rather than having to create an entire legal document. I am, a bit of a novice at this so it would have been very difficult for me had I not found Rocket Lawyer. And then, I did consult with my dad, who is a retired attorney at 89 and all he had to do was go over it with me. Rocket Lawyer saved me time and money. I highly recommend this!

Great Tool! I am 71, retired, and use to having a secretary fill in forms, so it took me awhile to look around and find which site to use and then to find my way around this site, and I am very, very happy I choose Rocket Lawyer. I was helping two friends sell/buy new house, and I was able to use the site free for a week and was able to accomplish everything I needed, including having documents signed on line, as well as get all the forms I needed for the new tenant in a rental property.THX Rocket Lawyer! I do not need any legal help, but I will certainly come back for your basic program and forms, if the opportunity to help someone else comes up.

The forms on Rocket Lawyer are great. While I've only used the "personal" forms thus far (& I don't require the ability to speak to an Attorney, which they offer), their forms are much more comprehensive than others I've tried. I paid $90 for a competitor's software pkg, then tried to create a Promissory Note & it was terrible! Rocket Lawyer allows you to download MS Word files so I can modify anything that the interactive questionnaires don't provide. And their Customer Service has been spectacular. I've called twice for (non legal) items related to my account & subscription & the Reps have been very knowledgeable & helpful. A Rep helped me find a subscription that works for me & I'm very happy.

Rocket Lawyer gives something for those of us who do not have a career which requires legal documents. I needed a one-time set of documents to help me rent out a room in my house. I won't be using these or other documents again. They are only for this particular time in my life. Rocket Lawyer is giving the little guy (me) something. If I do need more documents, I will be going to Rocket Lawyer first. Their responsiveness is also quite good as they responded to an email over the weekend. I have confidence that they will not charge me after the 7-day trial as I have already, in an email, "downgraded" my account to a free account. They also give different format options when downloading the document. I very much appreciate Rocket Lawyer and the service they provide.

I had the pleasure of getting ROCK as my support agent. She was outstanding! A true rockstar. It was only her 2nd day and my problem was a rare one. I somehow had dual accounts. I've never traveled outside the country, don't even have a passport. ROCK called her supervisor, who advised contacting tech support. She was attentive, apologizing for hold times and the lack of immediate solutions. ROCK is a shining example of excellent customer support. The call lasted just over 30 minutes, but by the end, she had refunded all my money, provided a clear explanation, and offered a heartfelt apology. Rocket Lawyer will definitely continue to be my top legal choice.

I cancelled my account on the seventh day after I signed up on 1/3/14. I was still charged the $39.95 subscription fee even though I cancelled my subscription during the 7-Day free period. I sent an email to their refund request department and I received a responses stating:

We show that a 7 Day Free Trial was started on 1/3/2014. When that account was not downgraded during that trial period (which included the day of sign up,) per the agreed upon terms of the trial, the account entered the paid Legal Plan on 1/10/2014. Please note that this account is confirmed downgraded as of 1/10/2014. Unfortunately this account is not eligible for a refund. To avoid billing charges you must downgrade your account in advance of your billing date.

Essentially, I really only had six days to cancel since Rocket Lawyer considers the day you sign up as the first day. However, nowhere in the terms & conditions does it say that the free subscription begins the day one signs up. One would think that 7 Day Free Trial means that one has to cancel their subscription within a week.

I contacted my bank (Wells Fargo) and they disputed this situation for me since was sent on the runaround at Rocket Lawyer and no one would respond to my emails or facebook posts. I was supposed to receive a phone call from Kendall in the accounting department at Rocket Lawyer and I never received the phone call. I sent to emails to them and they never responded. I posted on their facebook wall and they deleted my comments and BLOCKED me from commenting. My comments were not bad either. I was simply agreeing with other customers that had a similar experience. It looks like they delete any negative comments so they look like a hero.

I had a TERRIBLE experience with this company. Considering the other comments on yelp, it appears many others had the same experience. Be ware of this company. It appears they generate revenue by scamming customers into subscribing to their free trial only to charge the $39.95 fee anyhow. Luckily, my bank disputed the charge and recovered my $39.95Thanks Wells Fargo.

Its no wonder there is distrust with businesses nowadays. This company really causes Americans to lose trust in U.S. companies. It is very unfortunate. Rocket Lawyer, you should do us Americans a favor and restructure your unethical business model and stop charging hardworking Americans fees on cancelled subscriptions. If youre going to be a capitalistic corporation, at least conduct your company with integrity.

Like many other complaints I've read about, I am still being charged 39.99 per month 2 months after cancelling my services. Today, when I called in again to ask about this, they verified that my account had been cancelled and I shouldn't be charged anything. I verified with them that I am. They looked for an additional account and couldn't find it. They put me on hold to contact a manager. I promise that 2 account weren't created. This must be a scam. My cell is [protected] if anyone wants to call me to resolve this. My name is Sam Wofford.

I have no idea how this outfit got my email address, but the spammed me for a while last year. I contacted them. They said they would stop. a few days later they began spamming me again. I contacted them again, they apologized and again said they would stop. Then it did stop for several months. Now they are back to spamming me again. I have contacted them repeatedly and they refuse to stop. I filed a complaint with the BBB and yet they continue to spam me.

Today was the most recent spam attack.

I contacted Rocket Lawyer to start the process of obtaining NP status, EIN filing and all legal documents to be complied with. They told me verbatim, all documents, EIN filing would take three to seven days and would be complete. No other fees would be associated. I then described the timeline, and in great detail the urgency of the matter. They assured me all would be completed in full within 7 days. I also explained that with their assurance, I would pay in full another firm for public relations, based upon the timeline they guaranteed. After paying 639.94 and an additional 461.98, I was sent an email stating that none of the filing would be completed for two weeks and that an additional 900.00 would be needed to file the EIN. This is after I paid in full the PR firm to complete the work needed for the launch of this campaign. I am on a fixed budget as I described to them. No possibility of additional fund were able to be used to complete this project. I then demanded a refund to which they only refunded 461 of the 1100.00 to also now include a "subscription" on a monthly basis. Not only did they destroy what could have been, but they lied, overcharged and hired an additional law firm outside of theirs to complete work already paid for. This is a POS organization which scams people trying to do good things. It is a prime example of Americans making America worse for all of us. In my opinion, after reading all of the complaints, jail time is in order. For the lot of them. To include phone operators to CEO level and board members.

They are charging me 39.99 a month for an unauthorized subscription

What scammers.

Please contact the Attorney General of your state or the US Attorney General to put these people in jail where they belong.

They were auto debiting my credit card I was unaware of l used them for a one time service. I called them to dispute and l never got a refund. I opened up a dispute with my card and they told them that l never called them so the bank had to deny the dispute. I called back and stopped the auto debit as soon as l did that they told me l can’t dispute all the unauthorized debits totaling 4 months. They literally told me they are keeping my money after speaking to a supervisor so l escalated it and had another supervisor call me back they agreed if l opened up another dispute they won’t dispute it. They lied. They told my bank the same story. I finally called back and asked them to send me an email explaining they are aware that lm disputing the charges. They refused and told me they will continue to tell them l never disputed it. they agreed to talk to my bank but the bank didn’t bother speaking to them, said that they will note the merchant was on the other line and won’t bother to follow up with them anymore they will just refund my money. They literally went out of their way to keep my money this dragged on for several months to the point that Amex got fed up with dealing with them.”

I created an account to view a simple tenancy contract, that I did not even use back in August 2021 because it was no good. They make you sign up just to view.

I then saw a charge of £29.99 on my account today (April 2022) and have looked back at my past charges to see that I have been secretly billed, with the total coming to £269.91.

The whole website is confusing and having gone through it, I can see that this is deliberate in order to take advantage of people.

Seriously, £270 of my hard earned money that I cant even afford. Its a scam!

Bank deduction of $39.99 by Rocketlaw 877-757-SANFRANCISCOCAUS.
I have no recollection of approving this deduction and would like to cancel it immediately. Any assistance would be greatly appreciated.

$39.99 was taken from my account. i did not approve it. i need my refund and i already filed a report. send the full refund.

Had money taken out of my bank my an American company i do know at all, have not signed up to anything, want refund immediately!

Similar to other complaints, I have not subscribed to this service. Rocket Lawyer has somehow obtained my bank information and is charging my account. I will be following up with the bank and my own legal counsel.

Date of incidents: Since Nov 7 2020 each month until I noticed on Jan 7, 2021
Membership #: [protected]
Description: Fraudulent transaction (I never agreed to this) and cancellation not possible. The bank can reverse but it is immediately adjusted again by Rocket Lawyer. I even cancelled the card -to no avail- . To make matters worse, they charge money for cancelling a subscription I never had. Cancellation suggests that I agreed to the subscription which is a conundrum if there is only one manner in which the auto deductions can be stopped. Please note that there are no alternatives. This is a classic example of a fraudulent practice.

I am old and knocking on deaths door. I don't have time for this! I spent hours trying to find out how to cancel my trial. It's now well past midnight and I've been billed and am PISSED! You overdrew a senior handicapped heart patient's account. I now have NO MONEY til I get my Social Security PLUS I have to pay a $35 fee and I am anally careful about NOT having anything bounce because I live to the penny... I had 12 to last me and you took it. What a scam. I'll pay the fee to have my bank stop this and slam you with AARP and every review I can find. WTH? I retired a paralegal I should have known you'd be criminals. In addition, my login and information shows I have not been billed but I have.

Signed up for Rocket Lawyer for their free trial and had to give them credit card details which is a scam to make sure they can charge you. I used 2 or 3 documents, then tried to cancel. Cancellation didn't work, so they continued to take the money, without reminding me that the free period was coming to an end.

I have tried to contact them regarding the 3 unauthorised payments take (£25 a month) and just get the bog standard template email in return stating 'we made it clear'. I asked Dina to check my account to see if I had actually used any documents within that charged period and she refuses to answer any of my questions, still stating that customers know they will be charged.

I cancelled my "free trial" with rocket lawyer in january 2016, I signed up with a prepaid card I rarely use or check the balance on, I checked today out of curiosity to see the balance of my funds and saw that they have been charging me for 15 months. $600 of unauthorized charges. Do not do business with them! If I hadn't decided to log on and check they would keep charging my card even though I cancelled my membership! I logged on to "rocket lawyer" for the first time since I cancelled my membership and sure enough, there was my account still active.

I used this site today to get some legal advice they claim is a free trial. After typing my question I was taken straight to a credit card payment subscription page where they ask for credit card details! I was stupid enough to give mine. I got no acknowledgement, no reply to my question and when I tried to contact them there was nothing but online forms popping up in a loop. Very frustrating. I cancelled my card immediately and blocked them! Be very carefull with this bunch of scammers

Hello,

I have sent an email previously in january and july 2017 asking for you to stop taking money from my credit card. I have be3en in hospital for a long time so have not been able to deal with my affairs and had not realised that you were charging me for one document I used a year ago! I thought it was a one off fee. I called in august 2017 and spoke to someone who said that they would n't take any further payments.in both august and september payments were taken. I have asked my card company to refuse further payments and see if they can get a refund ofr august and september at least.

I have had no notification from rocket lawyer at any time on any matter in especially advance notification of payments due and I had to look the company up online to work out who was taking the money.

My name is margaret odling-smee

You know, if I rarely checked my bank account I would never notice they take my money every month.
I tried to remember when I contacted them or used their service. I recall I subscribed for a free trial and once it's off they will notify me. But instead of doing it they decided те to warn me and just charge me silently. Very smart. Theirs cs was impolite to me when I tried to understand why the heck they made this decision.
So now i'm trying to figure out how to get my money back...

They took my money unreasonably. They advertise a free trial, so I tried it. And after several days when I was checking my credit card account, I noticed I was charged. I got no notification from them, they didn't call me to say "hey, out free trial is actually not free, can we charge you for 2 months?"...
Nothing like that. It's a pure scam and I want to be excluded from dealing with it.