Rocket Lawyer complaints 40
Keywordsaccount refund money free trial charging credit card subscription bank document service business charge company scam cancellation legal documents trial information bank account signed up
Newest Rocket Lawyer reviews & complaints
Like many other complaints I've read about, I am still being charged 39.99 per month 2 months after cancelling my services. Today, when I called in again to ask about this, they verified that my account had been cancelled and I shouldn't be charged anything. I verified with them that I am. They looked for an additional account and couldn't find it. They put me on hold to contact a manager. I promise that 2 account weren't created. This must be a scam. My cell is [protected] if anyone wants to call me to resolve this. My name is Sam Wofford.
Desired outcome: Reimburse the August and September charges and stop charging my credit card!
Will not stop their constant spamming several times per week
I have no idea how this outfit got my email address, but the spammed me for a while last year. I contacted them. They said they would stop. a few days later they began spamming me again. I contacted them again, they apologized and again said they would stop. Then it did stop for several months. Now they are back to spamming me again. I have contacted them repeatedly and they refuse to stop. I filed a complaint with the BBB and yet they continue to spam me.
Today was the most recent spam attack.
Desired outcome: No further contact by this "company" for all of eternity.
Non-Profit Start up
I contacted Rocket Lawyer to start the process of obtaining NP status, EIN filing and all legal documents to be complied with. They told me verbatim, all documents, EIN filing would take three to seven days and would be complete. No other fees would be associated. I then described the timeline, and in great detail the urgency of the matter. They assured me all would be completed in full within 7 days. I also explained that with their assurance, I would pay in full another firm for public relations, based upon the timeline they guaranteed. After paying 639.94 and an additional 461.98, I was sent an email stating that none of the filing would be completed for two weeks and that an additional 900.00 would be needed to file the EIN. This is after I paid in full the PR firm to complete the work needed for the launch of this campaign. I am on a fixed budget as I described to them. No possibility of additional fund were able to be used to complete this project. I then demanded a refund to which they only refunded 461 of the 1100.00 to also now include a "subscription" on a monthly basis. Not only did they destroy what could have been, but they lied, overcharged and hired an additional law firm outside of theirs to complete work already paid for. This is a POS organization which scams people trying to do good things. It is a prime example of Americans making America worse for all of us. In my opinion, after reading all of the complaints, jail time is in order. For the lot of them. To include phone operators to CEO level and board members.
Desired outcome: Refund in full, "subscription" refunded and cancelled and payment for the lost funds to the PR firm.
SAFETY ALERT: Our evaluation of Rocket Lawyer found a legitimacy rating indicating a low level of trustworthiness at 36%.
Rocket Lawyer protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We found clear and detailed contact information for Rocket Lawyer. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- The age of Rocket Lawyer's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
- Rocketlawyer.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Our scan shows Rocket Lawyer website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
- Rocketlawyer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Rocket Lawyer as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
- Several positive reviews for Rocket Lawyer have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
- We looked up Rocket Lawyer and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
They are charging me 39.99 a month for an unauthorized subscription
Please contact the Attorney General of your state or the US Attorney General to put these people in jail where they belong.
Desired outcome: Justice!
They were auto debiting my credit card I was unaware of l used them for a one time service. I called them to dispute and l never got a refund. I opened up a dispute with my card and they told them that l never called them so the bank had to deny the dispute. I called back and stopped the auto debit as soon as l did that they told me l can’t dispute all the unauthorized debits totaling 4 months. They literally told me they are keeping my money after speaking to a supervisor so l escalated it and had another supervisor call me back they agreed if l opened up another dispute they won’t dispute it. They lied. They told my bank the same story. I finally called back and asked them to send me an email explaining they are aware that lm disputing the charges. They refused and told me they will continue to tell them l never disputed it. they agreed to talk to my bank but the bank didn’t bother speaking to them, said that they will note the merchant was on the other line and won’t bother to follow up with them anymore they will just refund my money. They literally went out of their way to keep my money this dragged on for several months to the point that Amex got fed up with dealing with them.”
Desired outcome: I just want everyone to know what extremes they went through to keep my money to beware to never do business with them or this will happen to them.
Unauthorised Charges amounting to £270 for a one time purchase
I created an account to view a simple tenancy contract, that I did not even use back in August 2021 because it was no good. They make you sign up just to view.
I then saw a charge of £29.99 on my account today (April 2022) and have looked back at my past charges to see that I have been secretly billed, with the total coming to £269.91.
The whole website is confusing and having gone through it, I can see that this is deliberate in order to take advantage of people.
Seriously, £270 of my hard earned money that I cant even afford. Its a scam!
Desired outcome: I would like my money back, you can charge for whatever your free trial was.
Unauthorized deduction from my bank account of $39.99. Request refund immediately.
Bank deduction of $39.99 by Rocketlaw 877-757-SANFRANCISCOCAUS.
I have no recollection of approving this deduction and would like to cancel it immediately. Any assistance would be greatly appreciated.
Desired outcome: Refund and cancel whatever this account is for.
stolen money from my account
$39.99 was taken from my account. i did not approve it. i need my refund and i already filed a report. send the full refund.
Desired outcome: refund the money you took from me without permission.
Had money taken out of my bank my an American company i do know at all, have not signed up to anything, want refund immediately!
Desired outcome: Refunf
Similar to other complaints, I have not subscribed to this service. Rocket Lawyer has somehow obtained my bank information and is charging my account. I will be following up with the bank and my own legal counsel.
Desired outcome: Lose my info!
I did not agree to pay a monthly subscription but am still charged each month
Date of incidents: Since Nov 7 2020 each month until I noticed on Jan 7, 2021
Membership #: [protected]
Description: Fraudulent transaction (I never agreed to this) and cancellation not possible. The bank can reverse but it is immediately adjusted again by Rocket Lawyer. I even cancelled the card -to no avail- . To make matters worse, they charge money for cancelling a subscription I never had. Cancellation suggests that I agreed to the subscription which is a conundrum if there is only one manner in which the auto deductions can be stopped. Please note that there are no alternatives. This is a classic example of a fraudulent practice.
Desired outcome: I demand a refund and I demand that Rocket Lawyer seize the auto deduction.
Totally unable to cancel online
I am old and knocking on deaths door. I don't have time for this! I spent hours trying to find out how to cancel my trial. It's now well past midnight and I've been billed and am PISSED! You overdrew a senior handicapped heart patient's account. I now have NO MONEY til I get my Social Security PLUS I have to pay a $35 fee and I am anally careful about NOT having anything bounce because I live to the penny... I had 12 to last me and you took it. What a scam. I'll pay the fee to have my bank stop this and slam you with AARP and every review I can find. WTH? I retired a paralegal I should have known you'd be criminals. In addition, my login and information shows I have not been billed but I have.
Desired outcome: FIX THE PROBLEM, STOP STEALING FROM PEOPLE AND ISSUE A CREDIT
Signed up for Rocket Lawyer for their free trial and had to give them credit card details which is a scam to make sure they can charge you. I used 2 or 3 documents, then tried to cancel. Cancellation didn't work, so they continued to take the money, without reminding me that the free period was coming to an end.
I have tried to contact them regarding the 3 unauthorised payments take (£25 a month) and just get the bog standard template email in return stating 'we made it clear'. I asked Dina to check my account to see if I had actually used any documents within that charged period and she refuses to answer any of my questions, still stating that customers know they will be charged.
I cancelled my "free trial" with rocket lawyer in january 2016, I signed up with a prepaid card I rarely use or check the balance on, I checked today out of curiosity to see the balance of my funds and saw that they have been charging me for 15 months. $600 of unauthorized charges. Do not do business with them! If I hadn't decided to log on and check they would keep charging my card even though I cancelled my membership! I logged on to "rocket lawyer" for the first time since I cancelled my membership and sure enough, there was my account still active.
monthly membership fees
I used this site today to get some legal advice they claim is a free trial. After typing my question I was taken straight to a credit card payment subscription page where they ask for credit card details! I was stupid enough to give mine. I got no acknowledgement, no reply to my question and when I tried to contact them there was nothing but online forms popping up in a loop. Very frustrating. I cancelled my card immediately and blocked them! Be very carefull with this bunch of scammers
ongoing fees being taken although I have cancelled what I didn't realise was an ongoing subscription.
I have sent an email previously in january and july 2017 asking for you to stop taking money from my credit card. I have be3en in hospital for a long time so have not been able to deal with my affairs and had not realised that you were charging me for one document I used a year ago! I thought it was a one off fee. I called in august 2017 and spoke to someone who said that they would n't take any further payments.in both august and september payments were taken. I have asked my card company to refuse further payments and see if they can get a refund ofr august and september at least.
I have had no notification from rocket lawyer at any time on any matter in especially advance notification of payments due and I had to look the company up online to work out who was taking the money.
My name is margaret odling-smee
this site is a scam
You know, if I rarely checked my bank account I would never notice they take my money every month.
I tried to remember when I contacted them or used their service. I recall I subscribed for a free trial and once it's off they will notify me. But instead of doing it they decided те to warn me and just charge me silently. Very smart. Theirs cs was impolite to me when I tried to understand why the heck they made this decision.
So now i'm trying to figure out how to get my money back...
this site is a scam
They took my money unreasonably. They advertise a free trial, so I tried it. And after several days when I was checking my credit card account, I noticed I was charged. I got no notification from them, they didn't call me to say "hey, out free trial is actually not free, can we charge you for 2 months?"...
Nothing like that. It's a pure scam and I want to be excluded from dealing with it.
I printed a lease agreement for my husband who was renting his house out may 26, 2016. I surly didn't expect to be charged every month $39.95 for something I used only 1 time. I will pay for the lease agreement if that's what it takes to get my refund of the next 7 months. You took out $39.95 starting may 26, 2016 and did all the way to date. The total is $319.60 for a lease agreement! Please issue a refund to my account that you have using for $319.60 asap. I do not need legal counsel through the internet due to the fact I am a hairdresser and cut the law professors hair and the university of dayton and a judge.
The lease was for wilburn bowling jr. My name is rebecca sanford-bowling. I do not have any other information. You may contact me at [protected] or [protected]@gmail.com
online lawyer service
My daughter is young and new to credit cards. She entered her information to obtain a lease agreement to lease her horse. She read that that the service is free for 7 days. She created one document. Rocket lawyer stated charging her and has charged her for 9 months. She asked for a refund and received what is called a "courtesy refund". What kinda of courtesy is that. She should receive everything they took monthly. Why is rocket lawyer taking advantage of a young person? What kinda of business are they running? Seems to me that this is a scam. There sales pitch "our laws were created to protect and empower us — as individuals, families and business owners — but many people don't get the help they need because of costly legal fees and complexity" - unbelievable.