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Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via friends to understand incoming calls from Vodafone, BT, EE, Lebara are working fine.
Raising complaints since then with Lebara customer service almost daily & get a confident response - Issue will be resolved in 24 hours time.
They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone & network umpteen number of times - hard luck - nothing resolved the issue.
Crisp information of issue, please refer below for the complaint numbers given by your customer services team.
CAS-1573873-H5L3B7
CAS-1581328-P7C0R6
20-Dec-2023
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The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve.
Update 05-Jan-2024
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It has been 2 months with no change. Lyca-EE, Lebara-Vodafone : They all are minding their own business.
Complaint Ref : CAS-1677460-L6N5L7
Update 10-Jan-2024
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On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved.
Wastage of time for both sides. Incompetent people.
Customers - beware - you are at the mercy of fate !
Claimed loss: Incoming calls from family, new jobs.
Desired outcome: Resolve incoming call issue.
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