The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Lebara MobileNot in service

I m facing difficulty to call out to any phone even customer service of lebara (5588) this morning.
This situation seems like nomi-mobile which bankrupt at beginning this year.
Does any one know what happen to lebara mobile?

Responses

  • Ai
    ai ismaily Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My bundle was expiring on the 26/04 while my balance was ear 4.8 so I topped up to 18 so as to safe gourde the auto renewal. It did not happen, but all the balance disappeared. Called help line but nothing done up to today. Help line keeps on telling me they are working on it while I am left with no phone

    0 Votes
  • Ej
    Ejak Sep 05, 2016

    I have Lebara mobile phone. I was told that they can't give me PAC Code because my number has expired. I have been talking to the customer services and they told me that there is nothing they can do to get my number back. They told me that after 84 days if I had not topped up, my line expires. They never sent out any information about this to me. Please is there any way I can retain my number or get PAC Code or go about this to get my number back? My phone is still on, I only receive calls and texts but can't call out. I was told that after a little while, my line will be completely out of service. Please urgent help needed. Thanks. Chris.

    0 Votes
  • Ka
    kaz129113 Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Can not top up due to "pool state"

    -1 Votes
  • Me
    Meg C Mar 28, 2016
    This comment was posted by
    a verified customer
    Verified customer

    NO service on my Lebara mobile for 4 days. cannot dial out or receive any calls also no text messages in or out.. Customer services say it is a technical problem which they are trying to resolve! What is happening, answers please. 28th March 2016

    0 Votes
  • Ne
    Nel Cero Jan 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I bought Lebara SIM a month ago.
    Everything was fine till one day, I couldn't send sms anymore. Always failed delivery, but sms was charged.
    Lebara is the worst company in the whole wide world.
    PLEASE DO NOT BUY LEBARA. Save yourself.
    Pick vodafone. Easier to top up via any gadget and better programs. My humble opinion.

    0 Votes
  • Ka
    Kay Sep 25, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I can't make any calls not even 5588 . Also I bought a voucher but I was unable to top it up. I tried to top up online, a message pop up saying my number is not a lebara number. I've been having this number for almost 2 years now, I'm pretty sure it is a lebara number. Can you please fix this as soon as possible, I have to make very important calls.

    3 Votes
  • Va
    Vanessa Ruiz Sep 01, 2015
    This comment was posted by
    a verified customer
    Verified customer

    i dont have internet nor i can make any phone calls with my phone since 1 hour ago. Just letting you know, hope you fix it as soon as possible.

    0 Votes
  • Ra
    Rafael Morales Jun 09, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Recently I applied for the Customer Service Advisor position fluent or native Spanish speaker.
    After several attempts, I could talk with one of your Customer Service Resourcing Officer. This person treated my over the phone in a very unprofessional manner, I felt humiliated and the rest of my day was pretty nasty.
    I do not understand why people like this ill-mannered person can work in departments such as Customer service or recruitment in companies like Lebara.
    She's name Mss. Lauren Munoz and I still do not understand why this person made sarcasm about my English level and told me that Lebara is looking for the position that I applied a person who speak fluent spanish and english too. At no time I've seen this requirement in the mail that she sent to me (bellow you can see the mail):
    Dear Rafael

    We had received your CV for the Customer Service Advisor position. I called you to the number on your CV, [protected], but I was not able to reach you.

    Lebara Mobile is a telecommunication company located in Central London, closed to Moorgate station. We are looking for a Customer Service Advisor native or fluent Spanish speaker for the Spanish Team, which operate Monday to Sunday, between 9 am and 9 pm; hence we would need an Advisor that can cover those hours, on a shift pattern, and you would be required to work 5 days a week.

    We are offering an starting salary of £18.250 a year; if you are selected, you will be offered a part time position, for 30 hours a week, or a full time position for 40 hours a week. Besides that, our agents are part of our bonus scheme, in which you can earn up to 150% of half your monthly salary twice a year, depending on your performance.

    Please contact me back if you continue to be interested in the position with and the date and time when you are available for a phone interview that can last around 10 minutes.

    Best regards,


    Lauren Munoz
    Customer Service Resourcing Officer

    I hope this message reaches the right department.

    Kindest regards,

    Rafael Morales Medina

    0 Votes
  • Jo
    john bravo Dec 15, 2014

    i had 115£ bill from lebara as i had auto top up set up for 5£ once it reaches 2£
    i was completely unaware they charged me 5£ 23 times without letting me know first. i realized that only once i checked my paypal account.
    They should text you a message at least to notify you!
    But instead they charged me in 7 days 115£ for 256mb of internet!!!
    be carefull guys!!!
    someone should look after companys like it!

    0 Votes
  • Jo
    john the baptist Jun 08, 2014

    I have tried done the settings for lebara and when I try to top up...nothing happens. When I try to send message...failed delivery. Why can't I get this phone to work??????

    I am going to write to BBC Watchdog program about this company and I suggest others do the same.

    2 Votes
  • Mu
    MuhammadN Jun 07, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I had a smilar bad experience with Lebara. These are unethical business. Advertise £10 free credit with auto-topup of £20. I did auto-top-up twice but did not receive full credit. When I complained, they said it was not auto top-up. I must have said about half a dozen time in emails that it was, but they refused by saying "our systems say it was instant top-up". Big time liars. I would rather pay few bucks more to someone else than dealing with these buggers. Waiting for PAC code. Cant wait to get out of this mess.

    0 Votes
  • Sp
    S paul Apr 03, 2014

    I cannot make calls or revive calls on lebara mobile. Earlier I thought mobile is faulty, changed and tried on na other phone, still not working. Cannot make call to lebara customer service as well. When trying to phone lebara phone, it says number is not recognised, started since his evening. If Someone out there can help.
    I am struggling big time, there had been problems as well with connection, calls get disconnected, people on na other end cannot hear. I don't understand what's happening

    -1 Votes
  • Da
    davefox Nov 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I tried to transfer my number over to lebara been waiting two days now still nothing cant contact customer services as the call don't go through its more like micky mouse a plutoand its the same with vodaphone too don't use any of these networks they are crimminals

    1 Votes
  • Wi
    Wilson prince Apr 01, 2013

    I bought Lebara unlimited international calls for £39 which supposed to last for 30 days .i was shocked when it only lasted for 3days only .when I dial a number it says, you have used up your credit but when I check the balance option it's telling me I have up tithe end of the month to make calls.this is a complete ripoff, scam on the highest order

    0 Votes
  • In
    INNO OANYELE Mar 06, 2013
    This comment was posted by
    a verified customer
    Verified customer

    LEBARA THE WORST EVER NETWORK TO GO FOR...

    i bought my new sim card so muchly exited that i will be in touch with my family in south africa it worked for only 16 hours after calling 8 numbers and it was barred rang the customer service they say i have breached the contract fair deal what ever stupid idea and my number has been blocked and i had topped it up with an extra £10 and

    £19.95
    Valid for 30 days
    Existing Customers:
    Instant Purchase
    SMS Opt In
    New Customers:
    Order SIM with Top Up

    UNLIMITED £19.95

    Unlimited Minutes to the below countries
    Unlimited Lebara to Lebara UK calls & texts
    Countries included

    DONT BE FOOLED AND TAKE THIS SPECIAL ITS ALL NOT TRUE...

    Subject to a Fair Use Policy*

    0 Votes
  • Am
    Amiy Feb 08, 2013

    Lebara Company is a big time cheat
    I had taken a Sim Card in Hildesheim Germany and activated Unlimited Flat International call by paying 20€ and
    just afer 4 days of usage they blocked my sim card, only one information i received as sms that i was having a Fraudulent behavior.
    This was simply unexpectable, on one side they put advertisement Unlimited and other side the customer service people told i need to plan my calls. i replied to them that ok from now onwards i will make only limited calls, but let me know what is the limit, then again the reply is this plan is unlimited so you are not required to make limited calls, But my Sim card was blocked for ever and no money returned.

    0 Votes
  • An
    Andrejs Dec 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Hello
    What happened with Lebara again?? They do not answer on phone. They disconnected my phone (it is said -number failed- but I have £10 on it.

    1 Votes
  • Om
    Omio Nov 13, 2012

    I asked Lebara to transfer my old number to their network but during last month they could not do this and I can not use my very important old number. ALL Lebara customer services did not help me and I spent a lot of time any money to call them using 8700.
    How can I sue the Lebara?

    0 Votes
  • Su
    Suresh D J Jan 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have asked Lebara to port my number from other network. It's now more than 2 days I can't use My old number. Lebara is telling they have ported but LEBARA SIM shows INACTIVE SIM. I have send so many mails to customer care but didn't get resolved.

    Finally called customer care but they were telling CCID number itself they are unable to findon their system. When I logged into LEBARA it shows the LEBARA number not my ported number. If the number is ported I should see the ported number and My SIM should be working.

    I am furstrated and fed up the LEBARA services. I reckon they don't have proper Techies on thier board. I am planning to wait unitl today then I need to take it forward for further complaints to the Ofcom.

    0 Votes
  • Po
    Pooja_36 Oct 21, 2011

    Lebara service has now been fully restored. We will continue to constantly monitor the situation to ensure ongoing service stability. We apologise sincerely for the inconvenience this has caused you and would like to thank you for your patience.

    There was a problem earlier in the day due to an upgrade but we can confirm that the service is now running normally.

    Please let us know if you have any further queries

    Sorry once again

    Regards,
    Pooja
    (Lebara Mobile Customer Service)

    0 Votes
  • To
    tomskirolo Oct 21, 2011

    I am having the same problem with my Lebara mobile. I rang Lebara customer service number from a landline on [protected] and listened to the recorded message dated today 21/10/11 and it said that due to a technical problem Lebara customers were at this time unable to send international or national texts, make calls or top up their phones. However it said that national incoming calls and texts should work and be received as usual. The message also stated that everything possible was currently being done to rectify the problem. Lets hope it gets sorted soon !

    -1 Votes

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