bradington & young recliners
We purchased two Bradington & Young special order recliners less than two years ago. I started seeing holes appear on the headrest of one of the chairs and contacted both the manufacturer and Leather Shoppes via email. Leather Shoppes "service" department asked me to send them a picture of the damage. I did that and received an email back from them that the damage was due to neglect on our part because we didn't keep it clean. How offensive! We have had several leather pieces of furniture over the years and have NEVER had an issue like this before. We paid less for a leather sectional than we did these two years and the sectional is still in great shape without any issues. Less than two years after receiving these chairs and we're looking at replacing the headrest without any help from the retailer. The "service" department was rude and condescending and made their determination based on a close-up picture of the holes in the headrest leather. They didn't even see a picture of the chair itself which you think they would need to see in order to decide that the damage is due to neglect. I will never again buy a Bradington & Young/Hooker product and would advise anyone considering buying from The Leather Shoppes to find another retailer. I approached them asking for recommendations for repair and instead of making suggestions, they were offensive and dismissing. Horrible experience!
Terrible experience!
Worst experience ever. Purchased Palliser Horizons top of the line leather furniture from them. Furniture was several weeks late, delivery was a nightmare, and the chair had holes in the leather (from the factory) and they refuse to replace it. Leather Shoppes says Palliser will repair but not replace it. I paid top dollar for NEW furniture - not repaired furniture! This chair belongs in the factory seconds section - not new section! Way to stand behind your products! Wish I had just bought Natuzzi furniture instead.
Owner is a Liar. I would say the most dishonest businessperson I have ever spoke to. Beware, they target online business which is the easiest fraud! Got me!
Couldn't agree more: Avoid LeatherShoppes, Inc. at any opportunity. You can thank me now! It's easy to see why he closed his storefront, so he could hide behind the internet with his pathetic "business" practices.
Owner Jim was rude, insulting, dismissive... shall I go on?... when we actually dared to express our displeasure with the products that arrived after 90 days of waiting. Ordered expensive chairs from his house brand - American Heritage - which he touts as 5-star quality. Don't believe it; it isn't true. He did not back our damaged, pricey order with any service that would actually satisfy us, or solve our product defects. So, any warranty claims are pointless. He instead insulted us and tried to assert his flawless record. Hardly, Jim.
Vote with your dollars; go to a real merchant, like Nebraska Furniture Mart. LeatherShoppes carries no worthy brand that can't be had elsewhere. Save your soul and cash. Don't support this jerk.
Is LeatherShoppes legit?
LeatherShoppes earns 91% level of Trustworthiness
Perfect Trust Endorsement: LeatherShoppes achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for leathershoppes.com can be seen as a positive aspect for LeatherShoppes as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of LeatherShoppes's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Leathershoppes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Leathershoppes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a leathershoppes.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Leathershoppes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for leathershoppes.com on popular sites. Be cautious and do additional research. Look for information about the LeatherShoppes and be careful with personal information or transactions.
- Leathershoppes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The leathershoppes.com may offer a niche product or service that is only of interest to a smaller audience.
Overview of LeatherShoppes complaint handling
-
LeatherShoppes contacts
-
LeatherShoppes emailsinfo@leathershoppes.com100%Confidence score: 100%Supportorderstatus@leathershoppes.com98%Confidence score: 98%salesquotes@leathershoppes.com97%Confidence score: 97%service@leathershoppes.com96%Confidence score: 96%support
-
LeatherShoppes headquarters17515 Spring Cypress Rd Ste C № 367, Cypress, Texas, 77429, United States
-
LeatherShoppes social media
Recent comments about LeatherShoppes company
Terrible experience!Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.