LastMinute.com
reviews and complaints

Hi,

I want to complain about last minute.com uk company, I have booked my ticket and I never receive confirmation email or text of booking and my money has been transfer from my bank account and when I try to call customer service, there is automatic reply saying that they don't have any booking from this phone number and another customer number which is chargeable tried call but that was also closed due to COVID. So now I am very much unhappy, as my flight is not confirmed no communication from lastminute team, money gone also I can't book another flight as bank advise wait for 3-5 working days, so will end up paying extra amount if I book after 3-5 days, please raise my concered to relevent team.

THanks
Shweta

I booked a package holiday to Reykjavik online on 16 Sept (Booking ID [protected], email address [protected]@gmail.com).

On receipt of the email confirmation, I noticed the outgoing flights were incorrect and transfers from and to the airport had been included which I do not need. I tried to change this by logging into the secure booking and calling the customer service number. However, I have had no response from last minute and cannot get through to anyone to speak to them about this.

It is now 27 Sept and I have heard nothing despite messaging lastminute.com via facebook and twitter. I would now like to cancel this holiday as I have no faith in lastminute.com.

Please contact me urgently.

Kind regards,
Neha

I bought a ticket from lastminute.com as suggested by skyscanner on 19 sep paid by paypal same day. Untill today my ticket is not issued and I cannot find complaint procedure of them. When I called I was first told to wait for 72 hours from booking date but since then I have spoken to them few times and they don't issue ticket and I cannot cancel it as their website does not give me option of cancellation.
Kindly help me and also please save others from them if possible by blocking them from uk
Booking id [protected]
My e mail is [protected]@yahoo.com

I had booked a 5 person apartment in London over the weekend of 28 -30 Aug of this year, upon paying the cost for the flat, I was sent an email with contact details for the person who managed the flat. I rang the management to enquire an early check in or even to drop off our bags. Here I was informed that this flat was closed and it had been for nearly a year, his words were " its a ghost listing, that hasn't been taken down". I have contacted Lastminute.com on 3 occasions, 1st September, 9th September 21st September . On my most recent communication with them, 3 weeks later they are unable to give me a date or timeframe of which this will be sorted by. The woman over the line kept was rude, throughout the conversation she would repeat" it will be sorted" " they are looking into it " while continuously raising her voice over the phone and growling at each point I spoke unprofessionally.

It is difficult to keep a paper trail as lastminute.com does not operate an email to contact customer services

I paid for a service that didn't exist and therefore could not be provided and would simply like my money back in a refun

Please could you pass this e-mail onto your Complaints Department - there is no e-mail address anywhere to direct this complaint to - please can you pass onto the relevant department.

I booked a 5 day trip to Barcelona through yourselves which was supposed to be a relaxing trip away from the 7th - 11th September - however, even leading up to our holiday it was very stressful.

On the 11th August I received an e-mail saying 'Schedule Change' - my out-bound flight got changed from a 9.45am flight to a 2.35pm flight which wasn't acceptable to me so I called to say I didn't accept the change as I wanted a morning out-bound flight. I heard nothing for days and days and in the meantime I was calling every day to ask what was going on and what flight was I being put on - only to receive 'zero' assistance and was told to wait. I even tried e-mailing asking for help too - I got no help what-so-ever. The day before we were due to leave we found out we were being put on an 'Easyjet' outbound flight - however, as had initially booked British Airways/Vueling Flights deliberately (I could have chosen cheaper options but chose not to) for this reason I believe I am due a refund as it wasn't an airline of my choice.

The return journey was just as stressful - yet again I had to keep calling and e-mailing you as we didn't receive our boarding passes - which is a joke as on your 'App' it says you will receive your boarding passes 20 hours before you depart - we certainly didn't. I called about 10 times asking for help - no assistance was given and then when we were about 5 hours away from our departure time one of your staff members told me that they couldn't do the 'easy check-in' that I had paid extra for and we would have to check in ourselves but we would receive 9 Euro's refund! Because of your lack of assistance, we couldn't complete our passenger locator forms prior to leaving our hotel - we had to do everything at the check in desk which was so stressful.

I am writing you this e-mail as I cannot believe the lack of assistance I received from your company and staff during the whole process.

I request a refund for the inconvenience of changing our flight provider, the stress and anxiety we experienced in the lead up to and during our holiday due to lack of information NOT provided by you. It completely ruined it for us.

We arranged a flight through lastminute.com instead of direct through Easyjet as we paid for the additional security of not being charged for a change or cancellation for any reason.

I contacted on the 21st May 2021 when it looked more unlikely we were going to be able to travel due to the restrictions being put in place to request a refund. Everyone else either refunded us or supplied a voucher for us to use at a later date. however, I got an email back from lastminute.com on the 22nd May 2021 saying that if this is to be cancelled no refund was due. I of course phoned the same day to question this and explained I had paid extra for their additional service to protect me from this sort of issue. I was told to leave it closer to the time and then make any necessary changes.

I then contacted lastminute.com at the start of August and gave them a date change of the end of August 2022, which they said they couldn't do as it was over 12 months away, even though they told me it was ok back in May and I should leave it until a few days before I was due to fly out.

I was now running out of time to get this changed but did as I was advised.

I then contacted them on the 16th August and they then came back with an additional charge of £1, 016 over and above the £800 I had already paid. I was aware that I would need to pay the difference if the flight cost had increased, but not by this amount. However, the email quite clearly said that the overall total cost of the changes was £0 but I when I tried to accept these details I was told I needed to pay the £1016. I went onto the easyjet website and found the flight I requested to show the cost of £944, a £144 increase, so I asked lastminute.com to justify the cost. I then had another email on the 17th August saying the additional cost was now £613, without any explanation.

It now appeared that nobody knew what was they were doing when I phoned up. I tried to speak to a Manager but was told they were unavailable but thats the price.

I asked for a breakdown of the costs and was told they couldn't provide them.

I then had about an hour to resolve this before I was going to lose the £800 I originally paid due to the terms of being able to change the details 24 hours before the flight was due to take off. I sent lastminute.com an email stating that I was the customer and they should at least try to help on the basis that they were doing everything they could to not help me.

I asked them what was the best and cheapest option for us and they came back with the 19th to 29th June 2022 for an extra £208 which I agreed to as I had only 15 minutes before the deadline expired. It now transpires that my wife cannot go on those dates due to work commitments.

I was advised that somebody would phone me for my credit card details to make the additional payment. Nobody did and the charge has just appeared on my Credit Card statement, which has been taken without my consent and somehow they still have managed to retain my credit card details which is totally against GDPR / Compliance legislation.

After months of emails and phone calls we are no further forward other than potentially left with flights that have now cost us more and no way of going on.

Their only answer was "No" even though I paid for their additional service to protect the customer.

We would have been better off going through Easyjet directly as they would have refunded the flights and not pay for these additional fees which mean nothing.

I have tried to attach the documents showing some of the nonsense I had to go through to confirm the information I have provided but it appears it will not accept them. I can forward the emails onto you if required.

I initially booked my flight and hotel to Malta on 26.6.21 and paid (30.20 euros) for a checked bag on the outbound flight as this was with Whizz Air and they only allowed very small hand luggage. I did not book baggage for return flight with Easyjet as this hand baggage was bigger and sufficient for my needs. My flight with Whizz Air was then cancelled (17.8.21) and I accepted the alternative flight but there was no option to cancel the baggage which would no longer be needed as both flights were now with Easyjet. I called Lastminute and asked for this to be refunded and was told I would need to ring Whizz air for them to refund this to lastminute which I did and they confirmed they would do this. After about a week I called Lastminute again and was told that my baggage would be refunded and I would need to wait a week. I waited over 2 weeks and called again today to chase the refund and was told that this was not possible and that I should have raised a query / complaint via customer service, which I was not told to do before. The operative was very unhelpful and I have now spent considerable time trying to resolve this issue, hanging on the phone and trying to find an email address to contact lastminute.

I do apologise in this complaint but I don't know what ekes to do
I was due to fly to Amsterdam the
6/9/21 but at that time you had to qauateen out there for 10 days which we wasn't goin to do so I rang lastminute.com a week before and asked then to change it and they agreed they would .. to get email from them on the 5/9/21 to tell me they can't change it so I then spend the rest off the day in the phone to then which was no help at all
They told me I had to contact airline and hotel which I did
Couldn't get through to hotel so I emailed nh office and they replied back got through to easyJet they were disgusted in the way we was treated but they have changed our flight for next year but we had to pay money towards it
Our flight home was with British airways and they refuse to help and told us to contact travel agent
For them to keep palming me off
So at this moment In time we have paid for a trip which could of been changed if last minute could be bothered to help have got a flight out there which was more money
But no hotel or flight home this needs to be sorted out whole point of using travel agent

My name is Kirby Armstrong, I had a return flight booked for 16th of September 2021 from Germany to Dallas over Munich and Chicago (booking ID:[protected]), however the airline wasn't able to find ANY of my flights in the system. Due to this I wasn't able to board the flights. Customer service of lastminute and the airline both blamed each other, with last minute saying they cannot locate my booking anymore either. I can still access my booking on the last minute website and have proof of payment and confirmation mails. I have not gotten any support with refund, compensation or finding a new flight.

We booked a flexi ticket flight to Canada incase the wedding was cancelled and at the time we weren't sure what would be happening due to the pandemic. We found out 2 months prior to the flight that the wedding had been cancelled and have since then been trying to change our flight or request a refund to of which none has been done! I had numerous phone conversations and every time I was dealt with the same way and it was going around in circles. The advised they would put the request through the system and every single time I received the same generic email response! No information about how to move forward or no phone call. I only had one email which advised alternative dates which I immediately rang up and advised they put the wrong dates in to which again nothing was done about it.

On 13th August I then tested positive for coronavirus which means I was unable to fly as the isolation period was over the day of departure. The other two passengers were also unable to fly due to being in contact with me and having to isolate until the 21st August. I rang your last minute AGAIN two days prior to the flight and advised I had coronavirus and was unable to fly and if they could a change of date, receive a voucher or refund. I advised this would be dealt with urgently yet I did not get a response for over a week YET AGAIN with the same generic email which is appalling!

There was another couple who also booked the same flights through last minute who was also going to the wedding. The couple only spoke a couple of times to yourselves and resulted in a voucher for the flights. Why is it they were able to receive a voucher yet we have nothing? Why is it okay for us to be treat like this?

I was away over the weekend so one of the other passengers contacted last minute to discuss the matter as she should be allowed to contact you as she is a named passenger. She was then passed back and forth through last minute and west jet to get nowhere. She was advised by Westjet that no note was sent to them by last minute advising that we would not be making the flight even though I stated I had coronavirus and was unable to fly. Why was this not done?

The has been 2 months of complete stress and also having to deal with poorly, whilst I was in bed with coronavirus to only be informed basically we are loosing our money when we shouldn't because your team was unable to handle the situation?

I do have email and photo evidence but will not upload.

Dear All

It has been ages since I requested my refund and I haven't heard from last minutes for past year even I have keeping emailing them but in vain no one seems cares now days and i'm getting frustrated with the third world service.

I booked a flight ticket with Last minute.com on 29/08/2020 from London to Algiers with return on October 10th, 2020 and my flight ID is [protected] but due to the pandemic and the coronavirus, everything was cancelled and when I asked for a refund I haven't heard from both party since then.

I have been constantly going back and forward with emails and telephone and still nothing till now and even emails returned as wrong email address.
Please, could someone take a look at my request and complain and give at least a phone call, so we can come to a middle ground. I'm looking for full refund, please.

Looking forward to hearing from you in the near future.

Kindly yours
Mohamed

PS: Please see the attached documents for your info

I've canceled my booking (from Ireland to Mallorca) [Hotel + Flight], and here is the booking ID number: [[protected]]. I paid 1, 393.84 € for Hotel+Flight. The price for the tickets is 481 € on Ryanair Web page and the rest 915 €for hotel only.
Then, I offered 609 € only out of 915 € that I paid in total for the hotel (minus the tickets amount that is non-refundable).
However, on the lastminute.com website, it is written that "free hotel cancellation" are fully refundable. So, I couldn't basically get the full refund for the hotel.

i book mu ticket last nite recive email aswell confrmation but when i call my airline they said just booked not ticket issue i try all number but no knw answer they gve fake wrong number on his wensite totalltly fruad this website they do 2nd time with me no cntct number where i cntct the nbrhw gve one is no wrking other he not response.. atleast they given the number where coustmer cntct nd they respose i need my confomation of ticket

I booked honeymoon under reference [protected]. When I got documents through the flights were from two different airports I tried calling so many times to get it changed each time I got told no. So I have booked a separate flight under reference [protected]. Which thankfully means both flights will be to and from the same airport. So I now called again asking for the easyJet flight only to be cancelled and if the on would travel from the airport to the hotel be at the time my new flight lands this couldn't be done either

So far I have spent at 1 hour and 30 mins on the phone so frustrating as the person on the end of the phone doesn't listen or understand and no where to send a direct email too.

I am so frustrated I hope my honeymoon will be ok

I paid 210 pounds on 23rd May 2021 for three nights at Relax by MPH Cowley Road Ensuites in Oxford, and received confirmation code [protected] and booking reference [protected], via Lastminute.com.

When we arrived at the hotel on 9th August 2021 they had no record at all of our reservation even though I had all the paperwork and proof.

After waiting an hour and speaking to the manager we had no choice but to go home again as the hotel was fully booked and we had no other hotel to go to.
Since then I have phoned Lastminute.com 7 times and have had no response at all, no phone call, email or refund.

Dear Sir/ Madam,
I have lodged my complaints with you regarding denial of boarding by Air India for my journey from Bhubaneswar (BBI) to New York (JFK) on 22/06/2021 and requested you for cancellation or deferment . I had also received your mail on 23/06/2021 acknowledging my complaint and assured me for refund as soon it is received from Air India. But I have been informed by Air India that no claim for cancellation of my tickets and refund of money has been submitted by you. I have been trying time and again to contact you over phone No. +[protected] but unable to contact you, I have also sent email several times but all the time mails returned without being delivered.
I request you to kindly take up the matter with Air India for cancellation of my tickets and refund of money at an early date.
Thanking You.
Regards.
Laxmi Ballav Mohapatra
Booking ID No.: [protected]
Phone No.: +[protected]
E mail ID: [protected]@yahoo.co.in / [protected]@gmail.com

I booked a holiday (booking number:[protected]) the flight times were changed and I was not informed.
I checked in online as requested and only noticed the change in time after I had completed this.
If I had not checked in the day before, we would have missed the outbound flight as we had to be at the airport for 06.00am.
My partner had to take extra leave at very short notice and great inconvenience.
I spent a very stressful day trying to clarify the situation with the flights.
It is disgraceful and disappointing that you did not inform us of the change in flight times, earlier or as actually happened, at all.
This has caused a lot of stress at what should have been a relaxing time.
I look forward to hearing from you and expect a satisfactory outcome very soon.
Regards
Fiona Cameron

The review summaries are either deliberate lies or taken from ancient reviews. Take the reviews on Trip Advisor for Oakwell Holidays, Bridlington and compare with what you have about it. Both cannot be correct. As someone currently staying there I KNOW the 5 star reviews are correct. I nearly missed out on this superb B&B because of it.
A Jenkinson

Holidays booked for Thailand which was cancelled by last minute and thai airways during the pandemic.
We selected that a travel voucher be sufficient to replace the costs. However this was pending for 12 months and now has been told is non-refundable despite assurances that travel voucher would e fine. We also took out full flex cover with last minute to cover the flights.
Last minute just have an email contact in which there is an automated response.
We have contacted thai airways and they are happy to provide a travel voucher but we cannot get it directly it has to be approved from last minute as we have a contract with them. Obviously we cant as we cant speak to anyone to organise this.
What can we do? Its a lot of money 1600

Booked the above B&B through lastminute.com using a voucher for £30 that they gave us last year as a bonus for leaving our money with them, plus the balance of £300.07 paid through PayPal. Everything was OK, then we received an email saying that they (lastminute.com) could no longer honour the booking because of a 'technical' issue. When we asked for more information, they said to contact the B&B direct. We did so and the B&B were as confused as us, because they still had us booked in with Booking.com! Lastminute.com offered us another property which was unsuitable, so we cancelled, expecting a refund along with another voucher for the £30 that we had used. However, on receiving an email directing us to the website, we were amazed that the choice was either £270.13! cash or £300.07 as a travel voucher + £20 as another voucher. When we tried to email the 'Refund' dept. it came back as 'unreachable'. We therefore emailed the 'customer care' (ticket no.[protected]), but all we have received back is an automated 'acknowledgement' email. We are considering accepting the £270.13, but we are not at all happy with this option. We will in the meantime continue to chase a full refund, as we believe that the 'technical' issue was there before our money was taken.