SUBMIT A COMPLAINT

Lastminutetravel.comunauthorized charges

1
J Review updated:

Just found out that lastminutetravel.com had charged me almost $200 on my credit card. I didn't recognize this charge so I filed a dispute with American Express. They looked into it and decided to side with the vendor. I asked what the charge was, and they said it was a hotel reservation with Tourico Holidays. I had never heard of this before and I certainly had not reserved anything through lastminutetravel.com nor had ever gone to a Tourico Holidays (not even sure what that is). I did a google search and realized that this is a common scam going around. Beware of these two!

Responses

  • M
      Dec 16, 2009

    Dear Sir,

    My name is Michael Gocklin and I am an employee of Travel Holdings Inc. (parent company for LastMinuteTravel.com and EasyClickTravel.com). I would like to have the opportunity to address any concerns or outstanding issues that you feel have been unresolved. I can assure you that we have no malicious intentions and we are a reputable licensed seller of travel within the State of Florida. Please contact me directly at [protected] ext. 7348 or by email at michael.[protected]@touricoholidays.com. I look forward to speaking with you soon.

    0 Votes
  • A
      Jan 15, 2010

    my friends and i use lastminutetravel for our trips all the time and we have never had any issues.
    maybe you should check your facts before you go around trying to destroy someone's business. I live in Florida and i know this companyvery well. it is most definitely not a scam. Don't spread rumors without researching your facts

    0 Votes
  • E
      Feb 18, 2011

    This actually just happened to me with $400! Im working on getting it back. Luckly it only happened two days ago! I hope you managed to get your money back. :(

    0 Votes
  • W
      Dec 10, 2011

    Thank you for submitting this review. I was on a local website that is suppose to review/research the companies listing vacancies. I applied for a 'social media rep.' I was excited to see a reply in my email box a few days later. I noticed that the 'replyer' was not from a recognizable source (i., e- [protected]@whateverbusiness.com) it was a personal email. '[protected]@gmail.com'- asking me to reply to them with the requested information. 1. Do you have a high school diploma, etc. 2. Include pictures. I thought the 'pictures' part was 'fishy' as well as the email. I realize that any company that really wants to interview you, will call you, and be reputable.

    0 Votes
  • W
      Dec 10, 2011

    the above should have been posted for IPG International..not LASTMINUTE.com ...this site just wants your address and email info too...if it were truly anoyomous they wouldnt need sensitive info like your ADDRESS!! what a crap comment section!

    0 Votes
  • R
      Jan 27, 2012

    I booked with LastMinuteTravel 5 days ago and they overcharged me $75 and held an extra $500 from my bank account. I have called them 3 days in a row to get resolved and have had very poor customer service. I was even forwarded to someone in their accounting department to leave a message because their accounting department hasn't responded to their customer service department.

    WTF !!! HELLO ??? I will never do business with them again !!!

    0 Votes
  • F
      Oct 30, 2012

    Last minute travel clearly has unethical/bait and switch business practices. I booked a reservation with them for a Boston hotel, a week ahead of time (last minute). After I gave in all the credit card information, and agreed to take these non-cancelable reservations, I got an email message from them saying that my reservation needed to be verified, and I would hear back from lastminutetravel.com with a confirmation. 5 days later, and only 2 days before my trip, I wrote an email to customer support asking for my confirmation. One minute later I got an email back from their customer support person, Jackie, saying my reservation had been cancelled. When I called customer service to complain, she claimed they sent me an email earlier saying that the reservations were not set. But when I pressed, Jackie admitted that she had not sent me anything until that morning when I wrote to her. Then, the sales team tried to sell me on "guaranteed" reservations at much higher prices -- deals comparable to any other travel site with no extra discounts. . In the meantime, on their website they continued to list the same offer I originally signed up for, so that new unsuspecting customers will get sucked in to thinking they have reservations. When I asked Jackie if I could speak to her supervisor about why the site was still listing the overbooked reservations, she said the supervisor would call me back. Of course no one called back. Do not use this service. It is a scam. I will be reporting lastminutetravel.com to the BBB.

    0 Votes
  • R
      Mar 06, 2016

    Avoid these shysters. While I thought I was booking a room at the Hyatt Place on the National Mall in Washington DC for $144 per night for two nights, they booked me for $291.80 per night. When I discovered the problem on check in, the clerk told me that if I walked in off the street, the room would only cost $159. Last minute Travel support by phone and web form was unwilling to even see this as a problem.

    0 Votes

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