Larson Manufacturing review: Terrible customer service

On september 22 I paid via an installer a larson 80midview tradewinds door in almond. It arrived damaged with small pinprick holes throughout the door. It was returned. On october 1 the replacement arrived. It had the same damage only more of the holes. I contacted larson both via phone and on line chat. In both instances I was advised that the damage was merely scuff marks and to use soft scrub to wipe it off. In spite of knowing that the damage was not scuff, at the store we tried buffing them off. It obviously did not work. The other solution suggested was an offer to send us paint to cover up the damage. No way was I going to pay over $500 for a door and then have it streaked with paint to cover up their damage.
Obviously, the order was cancelled and we ordered another product. Terrible customer service.