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I am experiencing the exact thing as Peggy from Brecksville, Ohio whose report I read on your website. I am wondering whether we can start some kind of class action suit because I'm sure if you investigate this matter you will find that there are a lot of other people with the same problem. These storm doors deteriorate because of moisture being held in the bottom of the doors because of the bottom metal piece that acts as a gutter to trap moisture and the company doesn't care or want to do anything about the problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
larson doors are the best doors for every door situaition. i own twn larson doors and have had no promblems.. i have these doors for years.. for a fact i think i will up grade with two new ones
thankyou
will baxter
I'd put money on the "new" doors - anything made after 2000? working as well for you unless the company drastically altered its manufacturing methods and materials.
We bought one of these Larson Savannah doors in July and had Lowes install it. Have had 2 problems already in just 5 weeks. The closer keeps falling off. It's nice looking design, but poorly made, and falls apart. The problem is the closer-to-door connection and the closer itself. We wish we had never bought this door and are working to get it returned. Larson Customer Service offered no help at all! Lowes has been great, but buy a different door, or you will regret it later. Today, the closer popped off again as I came thru the door with a laundry basket. We were going to get two of these, but will buy Pella or another brand instead. Also, I wrote a 2 page letter to the CEO of Larson and got no reply. BEWARE of the Larson product line - it is cheap high profit margin junk in my opinion. I would definitely join any class action suit against this company, and their support is the worst I have ever seen.