Larson Manufacturing review: door model34920 security door ( 1 comment)

BEWARE!

Purchase Larson Door Model # 34920 if you want to run the risk of MANY days of aggravation, personal insults, condesending lectures, and lack of customer support.

The installer is at fault with Larson. This could be true in some cases, but when the " installer" has hung 100's of Larson doors, follows ALL video, written, and verbal instructions, and properly uses EVERY TOOL that is shown in the TOOLS NEEDED list, then the factory must take responsibility for their product and its engineering.

Beware this locking mechanism system of the door. The customer service supervisor, after 3+ hours of calls to the company, FINALLY divulged that Larson "outsourced the LOCKING mechanism to another company." She stated that the locking mechanism was problematic.

We had to take the entire rail system down, pry the locking hooks loose, and disassemble the handles to even be able to UNLOCK this door. Larson people will want faulty locking mechanisms sent back, but sometimes it is BEST to keep things for your PROOF!

The installation video does not touch the installation problems.

BEWARE! BEWARE!BEWARE! Once purchased your one your own.

We are TOTALLY disgusted with the Larson company. We will NEVER purchase any other Larson products. It is such a shame to loose a good reputation with consumers. What a shame!