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CB Cars and Trucks Land Rover Complaints #2-21
Land Rover

Land Rover review: Missing pre-paid services from contract

R
Author of the review
3:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a 3-year pre-paid maintenance subscription for my leased vehicle. I have made on time payments on the package for 2 years and am current to date. I'm being told by service department, it is not under my contract so I must pay out of pocket, even though I have provided them a copy of the contract.

Because I live out of state, I cannot simply walk into the dealership to resolve the issue and I shouldn't have to. I should be able to call the dealership, speak with a live person, be respected as a customer and have the issue resolved.
I have called every day for the past 4 days at least 5 times a day, leaving messages, emailing and not one person has returned a phone call or email message.

My vehicle is being held hostage until this issue is resolved unless I pay additional money out of pocket, for a service I've already pre-paid and have paid into for the past 2 years.
The level of disrespect from being ignored is beyond me, as if I have done something to them to deserve this kind of treatment. I don't expect this kind of treatment from any brand, let alone a luxury brand.

Desired outcome: a phone call from the dealership to resolve the issue so that I may retrieve my vehicle

Keywords:
additional money contract customer dealership disrespect email message issue leased vehicle live person luxury brand maintenance subscription out of pocket package payments phone call pre-paid resolved service department vehicle
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  1. Land Rover Contacts

  2. Land Rover phone numbers
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    More phone numbers
  3. Land Rover emails
  4. Land Rover address
    Abbey Road, Whitley, Coventry, England, West Midlands, CV34LF, United Kingdom
  5. Land Rover social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 03, 2026
  7. View all Land Rover contacts
Land Rover Category
Land Rover is ranked 4 among 5 companies in the Cars and Trucks category
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