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Customer Service

1800 625 642 (Australia)
8800 200 8081 (Russia)
1800 827 6837 (Mexico)
+44 192 664 1111 (United Kingdom)
+1 800 346 3493 (USA & Canada)
+353 14 893 790 (Ireland)
+43 662 2121 (Austria)
+32 32 536 044 (Belgium)
+45 70 151 533 (Denmark)
+351 707 507 856 (Portugal)
+41 627 888 833 (Switzerland)
+966 800 897 1431 (Saudi Arabia)
+27 124 504 000 (South Africa)
+82 803 379 696 (South Korea)
+54 114 837 3400 (Argentina)
Abbey Road, Whitley
Coventry, England, West Midlands
United Kingdom - CV34LF
United States
100 Jaguar Land Rover Way, Mahwah, NJ 07495

Canada
75 Courtneypark Drive W., Unit 3, Mississauga, Ontario L5W 0E3

Ireland
Arena Road, Sandyford Business Park, Dublin 18, D18 C9X6

Australia
Locked Bag 2213, North Ryde NSW 1670

Austria
Siezenheimer Straße 39a, 5020 Salzburg, Austria

Belgium
Generaal Lemanstraat 47, 2018 Antwerpen, Belgium

Denmark
Sjællandsvej 1, 6000 Kolding, Denmark

Italy
Viale Alessandro Marchetti, 105 - 00148 Rome 

Norway 
Oksenøyveien 10, 1366 Lysaker, Norway

Poland
ul. Szyszkowa 35/37, 02-285 Warszawa

Portugal
Tejo Offices Building, Rua do Pólo Sul, № 2 - 3ºB-3, Parque Expo, 1990-273 Lisbon, Portugal

Spain
Edificio Torre Picasso, Plaza Pablo Ruiz Picasso 1, planta 42, 28020 Madrid

Sweden
Arenagatan 8 B, 215 33 Malmö, Sweden

Turkey
Borusan Otomotiv Pazarlama ve Ticaret AS Firuzköy Bulvarı № 21 34320 Avcılar, İstanbul 

South Africa
28 Victoria Link, Route 21 Corporate Park, Nellmapius Drive, Irene X30, Centurion, Tshwane, Gauteng, South Africa

Argentina
Av. Del Libertador 1513/31 Vicente López Buenos Aires Argentina 

Complaints & Reviews

Resolved keeping my car for 4weeks with no feedback

Its been 4 weeks since Landrover took my car for fixing...
I was promised that the car would be fixed within 10days.
I was not offered a car in the meantime - had to hire a car at my cost
Its now 4 weeks and my car is still not fixed
Did i mention that Landrover has not cared to call me since... i'm the one who's has to call them all the time to find out what's happening - and i never get any tangible answer

Is getting a curtesy car from a dealership while they are fixing your car (and taking more than a month to do so) too much to ask...?

i give up - honestly

  • Yu
    yusuf ismail Jan 01, 2010

    i paid R961, 000 for a 2010 range rover sport s/c on the understanding it has surround camera system - it doesnt. after doing 1400 kms, the battery is flat. i want land rover south africa to take their product back and i want my R961, 000 back

    0 Votes

Resolved reoccuring problems

I took my vehicle in for Electronic Air Suspension repairs. The problem was diagnosed and a recommendation made. The recommended part was replaced. After driving for less than two weeks, the same "EAS" FAULT sign came on again. After taking the vehicle 4 times back and forth within a month, and paying for a new part every new visit, I decided that this must be a case of "bait and switch". I decided to seek a second opinion from another shop, who found the original replaced part to be non functional. I discussed returning all the alleged replaced parts to the Service Shop, and getting back everything I paid for labor. The Shop refused accepting the parts. Since then, I have initiated a dispute on my credit card account, and have made my intensions known to the shop. The general manager threatened having their lawyer pursuit me. Do I have a recourse?

fraud

I received a letter from such a company before 30 minutes approx. I dont have any connections with Singapore...

electric window mfg defect

Like everyone who buys a Land Rover we felt we were purchasing a vehicle that was top of the line. It is a 2003 Land Rover Discovery we purchased fully loaded off the showroom floor. As of today, this vehicle only has 23,000 miles on it. It is stored in a temp. controlled garage. We are 60 years of age with no children. When the vehicle had less than two thousand miles on it we took a road trip from Colorado to California. When we returned we found grease all over the back rear wheels. Took it into the dealership since it was still under warranty and had to have the bearings and seals replaced. Then we had a oil comsumption problem. Then the high priced Harmon Karmon stereo had to be repaired twice and finally replaced. To this day, the stereo display light does at times does not come on unless (we found out ourselves) we open and close the navagation CD holder. Our BIGGEST complaint now is at 23,000 miles and six months past the 4 year - 50,000 miles warranty, both the passenger window and driver's window started popping whenever the window was opened. It is/was a LOUD popping sound. Finally, the passenger window gave out one loud pop and we found we could not raise the window back up. We can hear that the motor mechanism is still working, however what raises and lowers the window inside the door panel snapped. To make a long story short, we feel a vehicle priced at almost $50,000 and with only 23,000 miles on it should NOT have the cables break that operates the windows. We know from the sound the driver's window is on its way out. We feel strongly this problem is a mfg defect. There has absolutely been no abuse with the opening and closing of these windows. We called Land Rover Customer Service and they were of no help. They could have cared less. We then took our complaint to their Board of Appeals and got a "unsigned" letter back telling us that since the vehicle was 6 months past the warranty - 4 years - and taking into consideration this vehicle does not even have 1/2 the mileage - 50,000 miles - they would not participate in the repairs. We are so disappointed and feel taken by Land Rover. After the warranty period, their customer does not exist. They definitely do not stand behind their workmanship. This is not a problem that has been caused by "normal wear and tear." Their people even admitted something like this should not have happened, but they will do nothing to fix this obvious mfg defect/problem. I would NEVER recommend a Land Rover to anyone. Now we are stuck paying someone to fix this problem.

deceptive sales!

In July of 2007, I purchased a 2007 Land Rover LR3 from the Rio Grande Valley Land Rover dealership in...

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poor customer service!

1. I leased a brand new LR2 a few months ago and 2 weeks later found out is was a lemon--the car would die as I was driving. The dealership was going to sell me another car at a "good price" and was instead trying to upsell me and went back on their deal. I finally asked them to just switch me to another LR2. The previous one is still in their repair shop up till now (its been almost 7 months).

2. I went in for my first car service. I asked if they could let me know when my car would be ready b/c I have to go to work the next day. I have left numerous messages in their service dept and NO ONE is there.

Beware consumer!

Resolved horrible experience with landrover

I am writing to describe our purchase and service experiences this far with Land Rover. As background, I am a foreign service officer who lives/works in Africa and have owned and driven several Landrovers in Africa.

Regrettably, we have had a horrible experience both with the Landrover in Albuquerque, NM and in Chantilly, Virginia. Not only are the services associates rude and unhelpful, but they have cost us money and time that is simply unacceptable.

After buying our car in Chantilly, VA in August 2006, we found out that they did not have a second key as promised (we were only given one key), that they did not (and still have not) entered the extended warranty we paid for into the computer system and, to add insult to injury, the engine had to be replaced after 400 miles. and Chantilly did not have time for us so we had to take it to Rosenthal in Vienna, VA (who did a good job but they scratched the hood of the car while in the shop). We had to delay our move from Virginia to New mexico by two weeks and take leave from our jobs to wait for the engine to be put in (1 week after buying the "certified pre-owned car"). We called the service associate Richard Grzesiak dozens of times about the key and warranty and only once received a return call from him. His supervisor, Andy Levin, while somewhat better at returning our calls has not contacted us in weeks about our extended warranty.

In Albuquerque when they reprogrammed the new key that we finally received from Chantilly after 3 months and over 15 calls to the associate Richard Grzesiak, they deprogrammed our old key and made us pay to program the new one. Now we have one key that is not cut but is programmed, and another that is cut but is not programmed, so we have to carry around two keys. When we complained to the service associate (who charged us for the programming) he said that we should just go to a key shop to have it cut, but most shops don't cut that kind of key and clearly we should not be the ones paying for this to be done as it was not our mistake.

Overall, we have spent in excess of 15 hours dealing with Landrover, delayed our move from Virginia to New Mexico by weeks and made dozens of phone calls. We are absolutely disgusted with the service provided by landrover and the absolute lack of care or consideration given to us by Landrover employees (however, to be fair, at Rosenthall one employee, Jack, stood out as the only person who appeared to care about the shoddy service we received.) We are looking to sell our Landrover and will never buy one again. Also, we plan to tell everyone we can about our experience. If it had been one error or one service associate we would have let it go, unfortunately, it has been in two locations with numerous employees.

stroke of luck

Please find below a letter to Land Rover Richmond B.C. Canada who sold and serviced the vehicle and the...