Subject: FORMAL GRIEVANCE: Negligence, Deceptive Practices, and Misdiagnosis – 2019 Range Rover Velar (VIN: SALYL2EX8KA780301)
I am prepared to formally lodge a complaint regarding a four-month ordeal involving Land Rover Albany (McGovern). As a recent professional in the automotive industry (GSM at a Subaru franchise), I have an acute understanding of service department standards, the Magnuson-Moss Warranty Act, and the ethics of customer retention. The treatment my family has received is not only a failure of service but constitutes gross negligence and deceptive business practices.
Summary of Events:
My 2019 Range Rover Velar (CPO,
Recommendation: Horrible company, horrible product, horrible customer service.