The complaint has been investigated and
resolved to the customer's satisfactionResolved Land Rover — manufacturing defect
resolved to the customer's satisfaction
In January 2008, I purchased a 2003 Land Rover Discovery Series II HSE with 44K miles. When I purchased the vehicle the selling dealer had performed an inspection which noted the vehicle in great condition. I also received a CARFAX report noting the vehicle had a good history. In February 2008, I brought the vehicle to Land Rover dealer to have a full inspection of the vehicle. This was mainly for peace of mind on the condition of the used vehicle as determined by certified Land Rover mechanics.
The inspection report noted that vehicle was in great condition with no issues
needing to be addressed. BUT along with the evaluation paper work provided by the Land Rover dealer was a Land Rover Technical Alert. The Technical Alert stated the following;”
Discovery Series II (LT) 3A771801 – 3A808362
Oil pump failures on 2003 Discovery Series II vehicles may be the result of a
manufacturing error. Locating dowel pins may be slightly misaligned permitting
assembly of the oil pump to the engine block, but placing stress on the pump housing which can ultimately lead to leakage or failure.
Whenever an oil pump failure is encountered on vehicles within the above VIN range the only effective repair currently available is replacement of the complete engine assembly including the front cover/oil pump manufactured to the latest tolerances.
My Land Rover VIN number falls within the identified VIN number range of affected vehicles. I spoke to the dealer when he provided this Technical Alert. He stated that the vehicle oil pump was fine and that they would not address the issue if the vehicle was working properly.
Jump ahead to 2010.
While driving the vehicle on 26 March 2010, the oil light came and the engine
began to make rumbling sounds. I turned off the vehicle. Fearing the worst, I had the vehicle towed at a cost of $545 to my mechanic. My mechanic confirmed that the oil pump had failed. I spoke to the Land Rover dealer and to Land Rover of North America. Neither would cover the repair in spite of the Technical Alert published and provided by them on this condition. The estimated cost to repair the vehicle is $10, 000.
I believe that I am responsible for the ownership and reasonable risks associated with a used vehicle. BUT, the issue with my vehicle is not reasonable.
Land Rover made a manufacturing “error”, published it and then left the “error” to the consequence and expense of myself. If I had known about this Technical Alert at the time of purchase, I would have either had the issued covered under a warranty or perhaps not purchased the vehicle. These types of Technical Alerts are not disclosed to the public which left me at risk. The first I knew of the Technical Alert was after I purchased the vehicle and received the inspection report
At this time, my vehicle is of little value with an engine that needs to be replaced.
I am stuck with attempting to find the money to cover the repair or sell the vehicle for what little I can get for it and take a huge loss. To make a defective product, sell it and then leave the consequence to the expense of the consumer is unethical and shameful.