La-Z-Boy

Ordered 2 recliner chairs in 2017. Received 1 month late. The ratchet/pawl on my wife's recliner chair started slipping, to now it won't lock in at all. Tried to contact store service department some time back; no answer. Parts warranty expired after 1 year. Looked online on Lazyboy site, they don't carry parts. Closest listed dealer is a vacant lot in Milledgeville, Ga. Actual parts are stamped soft steel. Someone's selling parts on Ebay for $85. Robbery for Junk. Thinking about replicating ratchet/pawl at our workshop with hardened steel. Will never buy there again.