La Senza — customer service
Hi I went to the La Senza in Ottawa at the Bayshore shopping centre I was greeted by Elisa who greeted me nicely and asked if I knew my size which I didn't so she measured me brought me to the fitting room and gave me a bra that was too large. She said shed be back to check on me, 5 minutes go by and I've heard her check on everyone but me. I've already called out for someone but she had left I got dressed went out and there was no staff in there. I put the bra back on the counter and went out to look at bras with my boyfriend myself. Also feeling frustrated. Elisa comes up and asked if I had already been through all the bra styles? I said no I was waiting for someone to come in. She said oh okay well lets go back in so I can resize you and I said no thank you Ill just try to one size below I really don't want to wait in there again. She opened a drawer for me to look through options a few minutes later I hear her talking to a co-worker says that I made her look like she was stupid. She was not whispering and a few other customers looked up as well. When I went to try on a few other bras I heard her say to her co-worker outside "Seriously does she think she knows better than me? What a joke"
I haven't shopped for bras in a long time because of situations like this! If you are unhappy by a customer do NOT talk crap about them while they are still in the store or even while you are working. I was stuck having to go through the purchase with her as well knowing that once I leave she'll probably talk [censor] about me to a co-worker the second I leave. This was about a week ago now and its still really bothering me.
I'm really hoping someone can get back to me about this as I didn't have the courage to speak to someone on the day and didn't want to interrupt anyone. I really felt awful afterwards and made me feel so defeated.