I stayed in your hotel on 4/13 checked out on 4/14. I booked and paid through Expedia. When I checked my account this morning I have been charged for both rooms again, this time direct from your establishment. I immediately tried to call and was asked to hold for a moment, which I did. After several minutes I tried calling from an alternate phone number. When that line was answered I asked if they needed to answer their other call first and was hung up on. I proceeded to call back multiple times to be hung up on each time by May – who is apparently a supervisor. I am a customer and did not deserve to be treated like that at all. Please call me right away to get this handled.
Claimed loss: 200
Desired outcome: money back
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