La Luna Pet Care
Reviews and Complaints

WARNING: DO NOT BUY FROM THEM. They advertised next day dispatch, it's false. They do not ship fully paid order after weeks and refuse refund. Repeated follow up only get template email response, no resolution nor committing to a shipping date. Hundreds of similar complaints from other customers online. Be cautious and do read them first before you decide, I sincerely wish I did

I purchased the small dog pet door with an extension however the extension was for a larger size door. So I spoke to the customer service, ordered the correct size extensions, paid for them. Got a returns number for the larger extensions, packaged them up the same day I recieved them and posted them back to La Launa at my expense.

They recieved them on the 19 Oct. I am still waiting for my money to be refunded. I have contacted them at least ten times and keep being asked to be patient it will be next week, but next week is yet to arrive. I am so very disappointed. I just want my refund to be processed.

As a pet owner, I am always on the lookout for reliable and trustworthy pet care services that can provide the highest quality of care for my furry friends. In my search for an exceptional pet care provider, I came across La Luna Pet Care and decided to give them a try. And let me tell you, I have been thoroughly impressed with the level of care and attention that they provide for my beloved pets.

La Luna Pet Care offers a wide range of services that cater to the unique needs of every pet, including dog walking, pet sitting, and grooming. What sets them apart from other pet care providers is their commitment to providing individualized care that is tailored to the specific needs and preferences of each pet. They take the time to get to know each pet and their unique personalities, which helps them provide the best possible care.

One thing that I particularly appreciate about La Luna Pet Care is their professionalism and reliability. They are always punctual and never miss a visit or an appointment. I can always count on them to take care of my pets while I am away, which gives me peace of mind knowing that my pets are in good hands.

I also love the fact that La Luna Pet Care is fully insured and bonded, which gives me added assurance and protection against any unforeseen circumstances. Their team of experienced and knowledgeable pet care professionals are also trained in pet CPR and first aid, which is an added bonus that puts my mind at ease.

Overall, I would highly recommend La Luna Pet Care to any pet owner looking for high-quality and reliable pet care services. With their commitment to personalized care, professionalism, and expertise, La Luna Pet Care truly stands out as one of the best pet care providers around. So if you want to give your furry friends the best possible care, look no further than La Luna Pet Care!

I recently had the opportunity to try out La Luna Pet Care, and while I was overall satisfied with the service, I did encounter one issue that I thought was worth mentioning. Specifically, I was disappointed to find that the screen door adapter extra height piece did not come in a grey option.

Now, I realize that this might seem like a minor complaint, but it actually made a bigger difference to me than I expected. I have a lot of grey accents in my home, and I was hoping to find a screen door adapter that would blend in seamlessly with my decor. Unfortunately, the lack of a grey option meant that the piece was more noticeable than I would have preferred.

That being said, I do want to emphasize that this was really the only downside I encountered with La Luna Pet Care. The service itself was exceptional - the team was incredibly professional and friendly, and they really seemed to go above and beyond to make sure that my pets were happy and well-cared for while I was away.

Overall, I would definitely recommend La Luna Pet Care to anyone in need of pet-sitting services. While the lack of a grey option for the screen door adapter extra height piece was a bit of a disappointment, it was ultimately a minor issue that didn't detract from the excellent overall experience I had with this company.

though. Overall, La Luna Pet Care is an absolutely wonderful pet care service that I would highly recommend to anyone in the area.

From the moment I first contacted them, I was impressed with their professionalism and their obvious love for animals. They were responsive and attentive throughout the entire process, making it clear that they truly care about the well-being of their clients' pets.

When it came time for them to actually care for my furry friend, I was thrilled to see how much attention and care they provided. They were incredibly thorough in their communication with me, keeping me up-to-date on everything from my pet's daily activities to their overall health and well-being.

In terms of the actual services they offer, I was impressed with the variety and flexibility of options. Whether I needed them to simply drop by and feed my pet or stay overnight with them, they were more than willing to accommodate my needs.

Overall, I couldn't be happier with my experience with La Luna Pet Care. They are truly a top-notch pet care service that I wouldn't hesitate to use again and again. If you're looking for reliable and compassionate pet care in the area, look no further than La Luna Pet Care!

I recently had the pleasure of using La Luna Pet Care's services and overall, it was a positive experience. The website (lalunapetcare.com) was very user-friendly and easy to navigate, which made booking my appointment a breeze. The staff was also very friendly and accommodating when it came to scheduling my pet's care.

However, I did encounter one minor issue during my experience. When I received my replacement item from La Luna Pet Care, I was disappointed to find that I wasn't given the option to choose the color. It would have been nice to have the choice of color, especially since I wanted my replacement item to match my door. Unfortunately, all they had was silver which didn't quite match.

Despite this small inconvenience, I still believe La Luna Pet Care offers excellent services and would recommend them to other pet owners. Their dedication to providing high-quality care for pets is evident in every interaction I had with them. I appreciate their attention to detail and willingness to go above and beyond for their customers. Overall, a great experience!

As a pet owner, I know how important it is to ensure that our furry companions receive the best possible care. That's why I was thrilled to discover La Luna Pet Care.

Based on their extensive services and expert team, I knew that this was the perfect choice for my dogs. And let me tell you, I was not disappointed! From regular walking services to overnight stays and daycare, La Luna Pet Care provides top-notch care for all types of pets.

One thing that really stood out to me was the level of communication and transparency that La Luna Pet Care offered. I was updated regularly with photos of my dogs' activities, which gave me peace of mind and allowed me to see how much fun they were having.

But what really impressed me was the availability of additional resources such as an installation guide for aluminium doggy doors for screens. This extra information proved to me that La Luna Pet Care genuinely cares about the wellbeing of pets and their owners.

Overall, I highly recommend La Luna Pet Care to any pet owner looking for exceptional care for their furry friends. Their team of trained professionals and extensive range of services make them the go-to choice for all your pet care needs!

I recently visited La Luna Pet Care's website and was overall impressed with their range of pet-related products on offer. However, I did notice that in order to purchase extension pieces, you had to do so separately. While this wasn't a major issue for me, I could see how it might be an inconvenience to some customers who would prefer to have all the necessary items on the same page.

Overall, I think La Luna Pet Care offers a great selection of pet care products, and their website is user-friendly and easy to navigate. It would be even better if all the necessary items were available to purchase in one go. Additionally, I appreciated that their products are high quality and built to last, which is important when considering the safety and wellbeing of our beloved pets. Overall, I would definitely recommend La Luna Pet Care to fellow pet owners looking for top-quality products for their furry friends.

When I first came across the La Luna Pet Care website (lalunapetcare.com), the payment process didn't seem to be quite seamless, and I was starting to feel skeptical. In fact, I almost lost faith in the website altogether and was thinking about canceling my order.

However, as I continued to explore the website, I was pleasantly surprised by the extensive range of pet care services offered. From dog walking and pet sitting to grooming and house sitting, La Luna Pet Care had everything I needed for my furry friends. Their team of professional and experienced pet care providers seemed to be top-notch, and I was excited to give them a try.

Despite the initial struggle with the payment process, I decided to move forward with my order, and I'm glad I did. The customer service was exceptional, and every step of the process was handled with great care and attention. The communication was clear and timely, and I always felt like I was in good hands.

If you're in need of reliable and trustworthy pet care, La Luna Pet Care is definitely worth checking out. Despite the minor hiccups in the beginning, their services are top-notch and their dedication to making sure your pets are happy and healthy is unparalleled. I would highly recommend them to any pet parents looking for exceptional care for their furry family members.

As a human being who recently used La Luna Pet Care (lalunapetcare.com), I have some mixed feelings. On one hand, they provide quality pet care services that exceeded my expectations. On the other hand, I was a bit disappointed with their postage system.

When I placed my order, I wasn't immediately notified of the shipping costs. It wasn't until I was about to make a payment that I saw the postage fee listed. To be honest, it felt a bit dodgy. I think it would be more transparent if La Luna Pet Care listed the shipping cost upfront before customers proceed to payment.

Speaking of payment, I noticed that there was no mention of free shipping for customers who spend over $300. As a pet owner who spends a considerable amount of money on my furry pals, it would be nice to know that I can save some cash on shipping if I exceed a certain purchase amount.

However, aside from these minor issues, I was truly impressed with the services provided by La Luna Pet Care. From their wide selection of high-quality products to their friendly and knowledgeable staff, I would certainly recommend them to other pet owners in need of great pet care services.

I recently had the pleasure of using La Luna Pet Care and was impressed with their easy-to-use website and excellent customer service. The only downside, however, was that if you don't live near their main location on the Sunshine Coast, you must have it shipped to you. As a resident of Melbourne, it was disappointing that the sister center located near Melbourne Victoria only provides limited services.

Despite this minor drawback, La Luna Pet Care is a highly recommended provider for pet owners seeking quality care for their beloved animals. Their team of professional and experienced staff has a genuine passion for animals, and their dedication and commitment to ensuring the well-being of furry friends are quite evident.

From pet grooming, walking, and feeding to in-home pet sitting services, the range of services offered by La Luna Pet Care is impressive. I was particularly impressed with the detailed and personalized care plan that was tailored to meet the specific needs of each pet, ensuring that they receive all the care and attention they require to thrive.

Overall, I would highly recommend La Luna Pet Care to anyone seeking competent and compassionate pet care services, but I do wish they had more locations for increased availability.

I am incredibly disappointed in my experience with La Luna Pet Care's pet door. It's clear that the design of this product was prioritized over its functionality, and I am left with a door that is not only poorly designed, but also doesn't function as it should. When the door is closed, there is a large gap that allows for drafts to come through. The supposed "lock" dials are so loose that they won't stay in any position, meaning that the door can be easily opened from the outside. Unfortunately, I didn't even bother trying to install it because of these issues. On top of that, the door was not slim enough to fit into my sliding doors, which was the main reason I purchased it in the first place.

I had high hopes for La Luna Pet Care's pet door, but the reality was far from what I had expected. I would not recommend this product to anyone looking for a reliable and functional pet door.