Japan - 556-8601
Paid off our kubota tractor via monthly autodraft - paid every month in full for 4 years. Confirmed that there was nothing we needed to do to cancel autodraft (confirmed in writing by kcc jan 2010) once the final pmt was made. Received payoff contract and a small overpayment refund in feb 2010. The following month mar 2010, kubota drafts our account unauthorized for another monthly payment. Contact kubota - they have no record of the draft so I have to contact the bank, get all the doc and fax it over (since they're not yet in the 21st century and can't take a. Pdf document). They tell me they will send a check in two weeks. Really??? They can do an unauthorized fraudulent draft in 5 minutes, but have to manually cut a check and mail it to return my money??? Finally get them to cut the check and am told they will overnight it, but that has to go thru their internal process which can take up to a week? It is going to take them a week to get a csr to go get the check and put it in an overnight envelope? Unbelievable!!! Do not sign up for autopayment with kubota credit corporation unless you want to keep paying them every month even after the loan is paid. Oh, and don't bother asking to speak to a supervisor (he's not in today) and there's nobody else for you to talk to - no escalation process - take it or leave it.
I can not get a fix for my b7610 kubota. I bought it new and from day 1 I have had problems with it occasionally not starting after using it. I was told by my kubota dealership to get under it and shake different wires etc. What the hell! I own an expensive tractor like this and i'm crawling under it shaking things to see if it works... This has gone on for my complete ownership and kubota can never find or duplicate the problem. It is now in my driveway blocking my cars and wont start. This is horrible I was promised last year by kubotas worthless rep that they would come pick it up and get it resolved, well of course after he asked me to take it to a different dealership for service. I want to point out it has been 8 months and they still have not came after it. Question of the day how do I get it to start well I either let it sit for days, how convienient or I have to hit the frame with my sledge hammer. Yes you read correctly, I have to his the tractor I bought 3 years ago new with a sledge hammer to get it to start. I don't know what to do or what direction to go, if anyone knows of a direction to get this resolved I am open for suggestions. My email is [protected]@aol.com. I am about to pay a roll back truck to drive around with it on the back with a sign beside it saying how I have been put off by kubota and how crappy my service and experience has been... Help
I traded my 1994 model kubota in on a 2004 model kubota, so far I have had bad service from this machine.When...
I have a B7610 Kubota tractor. It is the same tractor a couple of my employees have, my brother and father...