KTM Malaysia — komuter link card can't get refund

I have moved to a new place and have changed my daily accommodation to mrt since it launched and would like to get a refund of residual amount in my komuter link card. I made a call to ktm hotline and has been told there is no refund of residual amount at all and I need to utilise it until finish. The ktm station is now far away from my home since I moved and it going to be impossible for me to take ktm to work as last time I did. Ktm should allow people to get the refund of the residual amount in this komuter link card since the card is only usable at ktm not everywhere. Or ktm can practice the same as rapid kl did by transfer the rapidpass card to tng. Hope the ktm management will look into the card policy and make the rules & regulation more sensible.