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Kool Smiles - the ridiculous wait time just to see a dentist

W
Author of the complaint
5:49 pm
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I have been waiting well over an hour to see a dentist. I call for an emergency appointment. I shared my active insurance information over the phone. I leave work to make my appointment on time. I get to the office and explain to them that I'm in unbearable pain, they have me waiting now for well over an hours in pain. They explain that their process to verify insurance is through a 3rd party and can take up to 30min. Well, it's been 1 1/2 hours and I'm still in the cold lobby waiting in pain. All they can say is, sorry that's our process. I will never ever recommend anyone to come Kool Smiles...it's simply RIDICULOUS

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89 complaints
11 resolved 78 unresolved

Kool Smiles contacts

(added by reviewer)
1090 Northchase Parkway SE Suite 150, Georgia United States
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