Kool Smiles review: traumatize child

We brought my son in for him to get cavities filled. First they lacked explaining the procedure to us. Then they missed one of the visible cavities with all their "xrays". The worse was when the procedure started. They strapped him down to a papoose board. Then another "assistant" put him in a headlock grip because he was screaming and fighting in fear. They gave him no sort of sedation or laughing gas. I was so horrified during the whole thing. Listening to my son's gargled screams. I was trying to stay calm and not yell at the dentist because I knew that it would only add to my sons anxiety and increase the traumatizing experience so I just kept trying to keep him calm so it would be over. The dentist had the nerve to say "this is normal." My child will most likely need counseling from this horrific experience. After we left and me and my son were both in tears he told me the reason he was fighting so hard was because the person holding him in a headlock was pressing down on the bridge of his nose and he couldn't breath. My son's gums are swollen and looks like it is starting to get infected around one of the caps.

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