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Koodo Mobileagent wasnt satisfied with the identity answers I gave.

Today, September 28, 2019, I waited for and received a call back from an agent, for a question I had. I realize that Koodo has to ask many questions for security reasons she went beyond what was expected. Ive been with Koodo for about three or more years and I changed phones form an android to an iPhone and I wanted to know why I could not text when away from home. I would get a message that " I had no internet service". I did not get a chance to ask this question because she transferred me to someone else, so she said. But after a minute or so she came back and started asking me more questions. The whole conversation became ridiculous to me and I disconnected. I cringe when I need a question answered. This isn't the first time I've had this experience. I would appreciate an answer to my question before I have to change my service.

Lo
Sep 28, 2019

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