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can't reach customer service
There are many positive reviews about Kogan but my experience was not so great. I have ordered an item from www.kogan.com and received the wrong one. All I wanted was to get a replacement but I could not reach customer service. People say that Kogan is a great place and that they have a great customer support service, but I don't see any! I tried to call...
Read full review of Kogan Australia and 5 commentsseller is scammer and better don't deal with them
I placed large order on the website www.kogan.com.au and the total sum was $1, 500. So the seller sent me confirmation info, where he told that the delivery would be for free and within 5-7 days. After that he never replied to my emails, as well as he didn’t deliver my order. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
cut off after 30 days
Signed up online for mobile phone service on a 90day prepaid access account. After 30 days I could receive calls on my mobile however I am unable to connect to any mobile or landline number I dial. The numbers i DIAL ring however when they pick up they get a dead line. Kogan advertise that you can reach them 24/7 on a 1300 number for assistance how ever call calls to this number were not answered after 32, 45 and 65 minutes respectively. I originally signed up for 2 mobile plans however cancelled one due to the problems getting them set up. I am only sorry that I didn't cancel both back in December 2012.
This company has proved that they are not customer service friendly for Senior citizens who want to talk to a human when they have problems. I say buyer be very aware when dealing with this company which when the product is sold works on the principal of "OUT OF SIGHT OUT OF MIND"
I have tried numerous ways to contact Kogan about a refund on the above product as the charger was damaged, therefore, I cannot use this product. No one has even attempted to respond to my concerns, very disappointed in Kogan
I bought a product for $ 23.9 .2 weeks later they took $99 out of my account which I did not authorise
I have been automatically charged $99 and I didn't sign up
i dont remember to signing up for this and its taken $99 out of my account and i have no money left for food .and no one is replying to me in customer care and there is no number to ring and speak to a human
I never wanted be Kogan FIRST member! I just ordered one cheap product and some days after it started crediting of my Afterpay bank account $99 of membership!
I have changed the photo and short video to zip files
* KALED65R94KA - Our product arrived damaged 28th October 2023.
* We have sent many emails over last 10 days
* No response to any of these emails.
*Original Customer Care Ticket number is [protected].
Kogan deceptively signed me up to their Kogan First Program, the took a $99 subscription fee. Could not cancel.
I feel deceived 😣
Despite I have never purchased any on the Kogan website, I got a scam which my card used for paying $99 for 'Kogan First Membership Melbourne'. It was done by 03:32 AM, Monday 09 October. I messaged to the bank customer service and I also cancelled my card to avoid this kind of scam will be happened again.
Some additional proofs below:
Bought a $69.00 Pump in fine print i had to de click not to be charged $99.00
I am Retired on a pension ...I WANT MY MONEY BACK what they done is a criminal
Overview of Kogan Australia complaint handling
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Kogan Australia contacts
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Kogan Australia phone numbers+61 130 030 4292+61 130 030 4292Click up if you have successfully reached Kogan Australia by calling +61 130 030 4292 phone number 162 162 users reported that they have successfully reached Kogan Australia by calling +61 130 030 4292 phone number Click up if you have UNsuccessfully reached Kogan Australia by calling +61 130 030 4292 phone number 383 383 users reported that they have UNsuccessfully reached Kogan Australia by calling +61 130 030 4292 phone number+61 130 051 7210+61 130 051 7210Click up if you have successfully reached Kogan Australia by calling +61 130 051 7210 phone number 74 74 users reported that they have successfully reached Kogan Australia by calling +61 130 051 7210 phone number Click up if you have UNsuccessfully reached Kogan Australia by calling +61 130 051 7210 phone number 223 223 users reported that they have UNsuccessfully reached Kogan Australia by calling +61 130 051 7210 phone number
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Kogan Australia emailssupport@kogan.com.au100%Confidence score: 100%Support
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Kogan Australia headquartersLevel 1 136 Buckhurst St., South Melbourne, Victoria, 3205, Australia
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Kogan Australia social media
Most discussed Kogan Australia complaints
cut off after 30 daysRecent comments about Kogan Australia company
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I purhchase this product in August and just recently opened it to use. The bed stayed for only two hours and deflated . I purchased this in good faith as an alternative bedding for guests. I would like to request a refund.
I didn't want to wait this long for the phone. It was meant to be dispatched on the 15th. I want a refund please so I can buy it from apple
For the TV which I bought on 18th October 2018, two out of three HDMI port are not working.
Kindly suggest the fix at earliest.
Order ID 8EQBB8ZH from Dicksmith.
Regards,
Waheed.
[protected]
I bought a Kogan 11, 000 kw portable airconditioner in February 2018. I've sent multiple emails and complained on your website. All details have been provided in the first two emails and Facebook private message. Please obtain that information then contact me to discuss. If I don't hear back I will raise this with Consumer Affairs
we have scanned a few photos and turned the machine off. we have tried to scan more photos and the screen does not show the image to be scanned now, it doesnt make any difference to whatever mode we enter to capture the images there is no image to view
Just would like to thankyou for my 1 day of extra gb you gave us for your 4th birthday..pity i couldnt of had more days to use it only 1 day...
Hello,
I recently purchased the above and just used it on Saturday. However it went flat in two hours. I would like a refund please. I purchased this in good faith for the purpose of if I have a guest over I can supply them with a comfortable alternative bed.
Hi
I purchased a 28" computer monitor on 17/04/2017. Order number CERNQRX&. After being used fr couple of month, this is not working at all now. I guess power button is faulty . I hope this item is still under warranty period. Can you please send new one for the faulty one?
Your early reply to this appreciated.
Kind regards
Priyantha Gamage
I bought a MU 8010 tv order number kufjal48 which was advertised as Smart and specified "Freeview Plus"
I have enquired how to access basic Freeview plus functions
No one has gotten back to me
I'm concerned it hasn't got the functionality advertised
I would like to be compensated
Hi,
I have been DR $39 on 20/8/18 on my credit card with following details
Kogan.com HD3AN9X6 Melbourne CREDIT CARD PURCHASE $39 20/8/18
I know nothing about this transaction and would like to know what this is for.
I reside in Melbourne Australia
I can be contacted on [protected] or george.rizakis@deakin.edu.au
Please help
Thanks
George