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Kogan Australia Customer Service Phone, Email, Contacts

Kogan Australia
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1.0 361 Reviews

Kogan Australia Complaints Summary

2 Resolved
359 Unresolved
Our verdict: If considering services from Kogan Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kogan Australia reviews & complaints 361

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10:43 pm EDT
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Kogan Australia 55inch curved hd tv

Re: [Kogan.com Help Desk] Re: No Picture Just Striaght Vertical White Line down Middle of Screen Suggesting Tube Problem

Kogan.com Help Desk

Fri, Apr 12, 2:10 PM (11 days ago)
##- Please type your reply above this line -## Your request #7258494 has been updated. Reply to this email to respond. Note: Responding to this query before we

Kogan.com Help Desk

Sat, Apr 13, 5:03 PM (10 days ago)

to me

##- Please type your reply above this line -##
Your request #7258494 has been updated. Reply to this email to respond.
Note: Responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.

Ruth (Kogan.com Help Desk)
13 Apr., 17:03 AEST
Hi Christine,

Thanks for your patience.

Your return ID is RA1342232.

We have arranged for Allied Express to collect your item on 15/04/2019 between 9:00 am - 5:00 pm.

Your consignment number is AOE5037665P. Please find the attached consignment label to this email.

This will need to be printed and attached to the package.

You are able to contact Allied Express on 13 13 73 to make any amendments to the booking.

Once this has been collected, please notify us by replying to this email.

Please feel free to contact us if you have any further questions or concerns.
What the Hell is happening No Responce

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5:59 am EDT

Kogan Australia delivery of tv

We purchased a tv from Kogan on the 14th April for our holiday house. We had guests booked for the Easter break. We were told it would be 1-4 days. As it turned out it was one day, but we were not informed the delivery was coming and as it is a holiday home we needed some notice to get there. We were then told it would be delivered the next day. I took a day off work and still nontv. Ringing Allied express was very frustrating, l was put on hold for 20 mins at a time. They assured us it would be there the next day. My husband took a day of work and still no tv, even though we were told it would be on the truck. So our guests have arrived to no tv and now we have the Easter break. Your courier service is an absolute disgrace. We have paid $600 for our tv and we have no idea where it is. What are we supposed to do take all next week of work and hope it comes. Unbelievable! This has put us of ever using Kogan again
Can you please find our tv. Our email is [protected]@bigpond.net.com
Regards Cathy Tailby

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1:11 pm EDT

Kogan Australia refund of item

I purchased an weight bench, had it put together and found it to be faulty. I advised Kogan of the problem via email and after some time, a Video showing how unsafe the product was and numerous emails Kogan advised that a courier would collect and a refund would be issued. Kogan instructed that the bench would need to be disassembled and repacked and instructed me to do this for the courier to collect.
I advised Kogan more than once that I had someone come in to put the bench together and would require someone to take it apart, I also advised that to use the packaging the bench arrived in, as Kogan instructed, I would need to purchase tape and extra packaging as it arrived in very poor condition. In any email reply received from Kogan they chose to ignore the question I asked regarding reimbursement for these costs on top of the refund for Kogan's faulty and dangerous item.
Throughout these emails, there was a section at the bottom of the emails received from Kogan stating if I'm unhappy with the service I can request the issue is escalated to a Kogan senior customer service officer - I requested this in no less than 3 emails - no acknowledgment or reaction to this request.
The final email I received from Kogan was 27/3/19 advising they would process the refund - I still haven't received anything. I waited until 5/4/19 and then emailed to ask why I hadn't received the refund and have received no response or to date any refund at all.

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3:23 am EDT

Kogan Australia benchtop dishwasher

Dishwasher has flooded. Customer support contacted online (no phone support line) and its a week later and still no contact.

The troubleshooting service was used but didn't help resolve the issue.

I'm 37 weeks pregnant and need to get a new dishwasher sent ASAP!

Just need someone to hurry up and get back to me to collect the current device so we can get a new one in the way.

We purchased insurance with the product too.

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7:55 pm EDT
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Kogan Australia iphone se

Iphone SE. delivered last week and unable to charge the phone we took it to a Telstra Shop and they tested it and said the battery is at fault. Common problem with I phone SE so I sent them a message and they still have not replied today I rang them and was told to e-mail them with the problem, I feel if i email them again nothing will happen and we are out of pocket even more.

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8:22 pm EDT
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Kogan Australia inquiries about my order not being answered?

IV been trying to contact someone at kogan every day since I received my order and I'm still waiting for a response!
I want my order fixed so I can use my tool box..

The service is extremely poor and the phone number you provide is a pointless number to call it only tells you to go on line and contact you and that useless I'm still waiting for your response.

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12:00 am EDT

Kogan Australia portable air conditioner

Air conditioner could not form a seal around my window. This left a large area for cold air to escape out the window. I contacted Kogan immediately. They agreed to a refund as I had contacted them within 14 days. I had to chase them up each time. I sent all the photos, receipts etc despite them asking again and again. They denied saying they would refund and denied receiving my documentation.
But, they eventually allowed me to return the product. Again, I had to chase them with many emails . they mostly just sent automated responses. I chased more, they eventually gave me a credit, minus postage, with their company.
I'm insisting on a full refund as product did not do as claimed. They said credit only due to change of mind. At no time was it change of mind, but goods not fulfilling claims.
I am still wanting a full refund. I certainly don't want credit with Kogan as I will never purchase from them again.

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2:51 am EDT

Kogan Australia tv under warranty

My tv no longer works, i contacted them and with thier assistance tried numerous 'technical fixes' but nothing worked, kogan eventually agreed after 7 weeks of going back and forth that it was covered under warrenty. They arranged a pick up to take to their techicians for 'assessment' tbat was on the 9th march, they said to allow two weeks for assessment. I emailed after 2 weeks and again a week later, but no reply. I cannot find a number to call them. I have a work order for the techician in townsvilke but no answer in the phone - what can i do? Adele

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2:13 am EDT
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Kogan Australia apple iphone se

Kogan sent a 'NEW' iPhone SE which didn't work (would not charge at all so never turned on). Tried to tell me to go to Apple to fix it, but Apple said it wasn't under warranty (despite it being NEW). Eventually I took lots of pictures of the product, emailed these images to Kogan, who then emailed info on how to return the product. I returned the product. They then said they would send out a replacement. They sent me an empty bag (a Kogan soft mail bag, curled up and stuck at opposite sides to make a cylinder open at each end. I was shocked. I emailed Kogan again. They asked me to take images of this empty bag I was sent. I did this. I have now been waiting nearly a week with NO REPLY from Kogan since I sent the images of the empty bag.
All up, it's been nearly a month said I purchased the phone.

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7:45 pm EDT

Kogan Australia kogan order no : qjl4hkck, kogan request #7214360

From: Dipak P, APS&JP NSW [mailto:[protected]@yahoo.com]
Sent: Sunday, 24 March 2019 10:42 AM
To: 'cs@newaim.com.au' ; 'help@kogan.com'
Cc: 'Seema Padhiyar'
Subject: FW: [Kogan.com Help Desk] Re: 2 in 1 Mirror Storage Cabinet(white)

Dear New Aim Team/kogan

KOGAN ORDER NO : QJL4HKCK
KOGAN request #7214360

We have purchased this product from Kogan online. We have sent them detailed information as to why we wished to return the product. They have responded back saying I as customer can liaise with you people directly.

The product we received is opened, possibly used or may be someone have purchased and returned to Kogan or your factory directly.

We are not happy with our purchase and product we received. We have paid for new product and have receive either opened or used item.
We wants return it back to Kogan or yourself for full refund.

The product we can return would be as it is, it is in sellable condition but you might have to sell as second hand or used or something

I am lost complete faith in Kogan as their customer service is less than satisfactory and I will never buy any product from Kogan ever as I now know how they deal with their customer.

Instead helping me out, and organise product to be returned and process a refund, they are trying to pass on ball to other. This is not a good business practice at all.

We would like to have refund either from you or Kogan.

Please donot pass on ball to others and play with customer emotions. This is bad business practices.

Kind Regards
Seema Padhiyar and Dipak Padhiyar -APS
LREA & Justice Of Peace, NSW
Member of ALP I Community Worker
Blacktown, Sydney - Australia
www.dipaksocialservices.com

Contact :
Mobile: +[protected]
Office : +[protected]
Email : [protected]@yahoo.com
Disclaimer:
The content of this email and any attachments may be privileged, in confidence or sensitive. Any unauthorised use is expressly prohibited. If you have received this email in error, please notify the sender, disregard, and delete the email.This email may be corrupted or interfered with. No warranty is made that this email and its contents are free from computer viruses or other defects.

From: SeemaDipak [mailto:[protected]@yahoo.co.in]
Sent: Sunday, 24 March 2019 9:57 AM
To: Dipak Padhiyar
Subject: Re: [Kogan.com Help Desk] Re: 2 in 1 Mirror Storage Cabinet(white)

On 22 Mar. 2019 2:56 pm, "Kogan.com Help Desk" wrote:
##- Please type your reply above this line -##
Your request #7214360 has been updated. Reply to this email to respond.
Note: Responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.
Bob (Kogan.com Help Desk)
Mar 22, 14:56 AEDT
Hi Seemar,
Thanks for your email.
I am sorry to hear that you're having an issue with your Mirror Storage Cabinet. Allow me to assist you.
All New Aim products are covered by a manufacturer's warranty so you can deal with them directly if you choose. Alternatively we can deal with your issue, however, the manufacturer can usually provide a quicker turn around than us as they have a dedicated support team and access to replacement parts.
If you want to contact the manufacturer here are their details: cs@newaim.com.au.
You will need to supply the following information:
• Full Name.
• Contact Number.
• Delivery Address.
• Serial Number/IMEI number if applicable.
• Description of the fault.
• Photos/video of the item and the fault.
• Sales Invoice.
Should you have any issues or further queries, please feel free to contact us in reply to this email and I will get back to you promptly.
Kindest regards,
Bob
Customer Care Team

[3Q4KQL-4MO0]

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6:34 pm EDT

Kogan Australia 1 x outstanding kettle

Good morning

As you can see the below email I has been sending kogan in regards of 1 x kettle missing from my delivery when it should of been 2 which I have paid for-I have sent over 9 emails and they still haven't sent me what I have paid for as I explained I only received 1 kettle and I would like the other one I paid for, I cant see how its taken over 1mth for the delivery of the out standing kettle we are honest people and we are getting treated like a like criminals. Can some one please help me with the outstanding kettle I paid for.
The bottom email which was sent on the 27feb explains - apologies for missing 1 x kettle and the out standing kettle is on its way-but am still waiting.

Regards
Brad smith

Hi
Can you please track down where my kettle is as the tracking number you suppled does not work.

Its been over 20days since the kettle was sent - I would like some one to reply back with the information on the eta and why it has taken over 20days and I still haven't received it. This kettle was supposed to be for a present and now its to late. I would like a answer cob today please another wise I will take this matter further.

Regards,

Brad smith



From: brad smith
Sent: thursday, 14 march 2019 7:27 pm
To: kogan.com help desk
Subject: re: [kogan.com help desk] re: help request: pnt-hhb1742-wht - other delivery question

Hi

As you sent the kettle on the 27 feb 2019 and I still haven't received it and I cant track it with the number giving.

Regards,

Brad smith

Sent from outlook



From: kogan.com help desk
Sent: friday, 8 march 2019 2:11 pm
To: brad smith
Subject: [kogan.com help desk] re: help request: pnt-hhb1742-wht - other delivery question

#- please type your reply above this line -#

Your request #7169395 has been updated. Reply to this email to respond.
Note: responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.

Panatech representative (kogan.com help desk)

8 mar., 14:11 aedt

Hi

Replacement tracking : d8p404586701000935109

Kind regards,
Panatech representative

This response is provided by panatech - the supplier of the product. If at anytime you are not satisfied with the service you are receiving, you may request that your query be escalated to a senior kogan.com customer care team member.

Brad smith

Thu 7/03/2019 9:54 am

Kogan.com help desk;

Kogan.com



Good morning,

Can you please give me a date of arrival for my outstanding kettle.

Regards,

Brad and heather smith



From: brad smith
Sent: tuesday, 26 february 2019 1:20 pm
To: kogan.com help desk; kogan.com
Subject: fw: order confirmation de8wbw86

Good morning

My wife received on monday 25/02/19 one of 2 kettles ordered and payed for, when are we likely to receive the other kettle the we payed for.

Kind regards,

Brad and heather smith



From: kogan.com
Sent: wednesday, 13 february 2019 9:54 pm
To: [protected]@hotmail.com
Subject: order confirmation de8wbw86

Hi brad, we have confirmed your order de8wbw86. Thank you for shopping with us at kogan.com!

[? Cm_email=smithy_brad%40hotmail.com&verification=88fb6-abfce32154e6284ddca5db88a981e71003f656da]13th february 2019

Kogan australia

Hi brad,

We have confirmed your order de8wbw86

Thank you for shopping with kogan.com!

You can manage and track your order under
Order history, and download the tax invoice
Once your item is on its way
View your order online

Order items

Todo 1.7l glass cordless kettle 2200w blue led light electric water jug white

2 x todo 1.7l glass cordless kettle 2200w blue led light electric water jug white

1 month kogan standard care

Usually leaves warehouse in 1-2 business days

Delivery address

Name

Brad smith

Phone

[protected]

Address

11 shearwater way

Suburb

Gosnells, western australia, 6110

Australia

Brad smith

Tue 19/03/2019 3:15 pm

Kogan.com help desk;

Kogan.com help desk;

Kogan.com



Hi
Your supplier sent me the close tracking of the first kettle I received as i'm still waiting on the other one as I paid for 2 and only received one. All I want is what I paid for which is 2 kettles - I have sent over 8 emails and no one has answer me with the where about of my out standing kettle. Vicki sent me a email on the 27 feb and said it's on the way well i'm still waiting can some please tell where it is as you company does not seem to bother with customers once you have the customer money. This is beyond a laughing matter and kogan is not very professional the way they have been handling my issues.

Regards
Brad smith


From: brad smith
Sent: monday, 18 march 2019 2:09:12 pm
To: kogan.com help desk
Subject: fw: [] re: help request: pnt-hhb1742-wht - other delivery question

Hi

Can you please track down where my kettle is as the tracking number you suppled does not work.

Its been over 20days since the kettle was sent - I would like some one to reply back with the information on the eta and why it has taken over 20days and I still haven't received it. This kettle was supposed to be for a present and now its to late. I would like a answer cob today please another wise I will take this matter further.

Regards,

Brad smith



From: brad smith
Sent: thursday, 14 march 2019 7:27 pm
To: kogan.com help desk
Subject: re: [kogan.com help desk] re: help request: pnt-hhb1742-wht - other delivery question

Hi

As you sent the kettle on the 27 feb 2019 and I still haven't received it and I cant track it with the number giving.

Regards,

Brad smith

Sent from outlook



From: kogan.com help desk
Sent: friday, 8 march 2019 2:11 pm
To: brad smith
Subject: [kogan.com help desk] re: help request: pnt-hhb1742-wht - other delivery question

#- please type your reply above this line -#

Your request #7169395 has been updated. Reply to this email to respond.
Note: responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.

Panatech representative (kogan.com help desk)

8 mar., 14:11 aedt

Hi

Replacement tracking : d8p404586701000935109

Kind regards,
Panatech representative

This response is provided by panatech - the supplier of the product. If at anytime you are not satisfied with the service you are receiving, you may request that your query be escalated to a senior kogan.com customer care team member.

Hi

My address is 11 shearwater way gosnells 6110 perth western australia

Kind regards

Brad smith


From: kogan.com help desk
Sent: wednesday, 27 february 2019 12:32:10 pm
To: brad smith
Subject: [kogan.com help desk] re: help request: pnt-hhb1742-wht - other delivery question

#- please type your reply above this line -#

Your request #7169395 has been updated. Reply to this email to respond.
Note: responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.

Panatech representative (kogan.com help desk)

27 feb., 12:32 aedt

Hi

We send our apologies for the missing product
Please confirm same address and we can have this dispatched right away for you :)

Kind regards,
Panatech representative

This response is provided by panatech - the supplier of the product. If at anytime you are not satisfied with the service you are receiving, you may request that your query be escalated to a senior kogan.com customer care team member.

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3:09 am EDT

Kogan Australia ctgdn9n1cta garden cutting kit

Purchase No. 3KTN2GZ2
I assembled the cutting kit on Thursday 14/3 and ran it for 10mins to make sure everything was OK. Apart from one huge kickback when pulling the starter pull cord, all went well. Today 19/3, I started it up again. It ran for about 3 mins and stopped. It would not restart. I let it rest and went through the cold start procedure. It would not start using the choke. I checked the spark plug, which appeared moist so I let it rest again before reinserting the spark plug and trying again. It would not start.
The desirable outcome would be a motor which works so I can get on with gardening
Thanks for your attention

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12:29 am EDT

Kogan Australia Kogan iron

I am not sure if you have received my previous complaints..
This is the second iron you have sent me with the same problem (unable to open and fill the water tank)unless you sent me the same iron...!
I want to return it and be reimbursed.
How do I go about doing this please.
I can't complain about the previous goods I have bought from you.

Tina Simmons [protected]

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8:50 pm EDT

Kogan Australia faulty samsung tablet

I purchased a tablet in December last year and it has been faulty since we first used it. I have twice shipped it back to your repair centre to only have it returned to me with the same fault. If I do not get a refund or a replacement I will be lodging a complaint with the Department of Fair Trading. This lack of customer service is dreadful and customers will not return to Kogan regardless of your prices because you cannot manage faults.

My first RA number was RA1318307 issued on 30.1.19 and the second was RA1330360 dated 4.03.19. You can see by these dates how frustrating this process has been as it has been going on since early January.

I expect this to be responded to ASAP.

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7:17 pm EDT

Kogan Australia steam mop

I purchased a 10 in 1 steam mop from Kogan and it was missing a part. I contacted the help desk who advised they did not have this part in stock and I needed to go and purchase. I asked what size screw this was over and over again and still have not got a response. Basically I have a mop that I cannot attach the head to the body and no one in customer service will respond to let me know a size. Will never be purchasing a product from this company again and will be putting refund request into paypal as product in unusable.

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9:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kogan Australia lack of contact from customer care

After almost 10 days of emailing (as there is no phone number available) i still am sitting on milk crates as the chair i had replaced last year (almost identical problem) broke i email customer service got a request number 7191270 then i got an email back stating someone will be in touch with numerous emails and a few calls to fair traiding (who are typical government departments) ddont care i want a new chair and them to answer plain and simple how hard is that?

Read full review of Kogan Australia
Update by Unhappy Black Duck
Mar 17, 2019 5:29 am EDT

They contacted me and even after replacing same items last year they refuse to replace them again, they claim warrantey period has expired so i have lodged online complaint with department of fair trading.

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12:49 am EDT

Kogan Australia samsung s8 mobile

I purchased a Samsung S8 Mobile phone and it was delivered yesterday to Gordon M Cooke 53 Lucinda Avenue Wahroonga NSW 2076.

The phone is FAULTY. It has a colourful line right down the screen. I spoke to Samsung at Macquarie Shopping Centre and they confirm it was faulty. They said the phone probably needs replacing.

The phone has not been dropped or damged in any way. As soon as the battery was charged the line appeared. He said there is a misconnection probably at top of phone.

I need to return the phone to KOGAN for repair/replacement. The Samsung sales rep. said you would email me a form to fill out and return.

Could you email to: [protected]@optusnet.com.au with instructions.

Thank you.

Gordon Cooke
[protected] (M)
[protected] (H)

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Teresa re kogan
, AU
Apr 02, 2019 2:43 pm EDT

Kogan gives all online platforms a bad impression.

T
T
Teresa re kogan
, AU
Apr 02, 2019 2:41 pm EDT

Kogan can never be Amazon if it treats its customers so shabbily. Beware, Kogan share holders.

T
T
Teresa re kogan
, AU
Mar 25, 2019 4:43 pm EDT

I too purchased an S8 phone from Kogan on Jan 25th 2019. I had extremely poor reception and Samsung said since the phone does not have the RCN logo, it does not comply with Australian communication standard. I have changed network provider 3 times and still Kogan is saying that the problem is my area. How can that be when I live in the inner suburb of Sydney and my old S5 works perfectly? It has been 2 months of hell. I just want my money back because who knows what problems the replacement Kogan offers is going to have. Apart from going to Department of Fair Trading, what can I do? Very dishonorable attitude from Kogan.

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11:33 pm EDT

Kogan Australia kogan 9kg front load washing machine

The Machine barrel is out of balance as it jumps on fast spin. Have levelled the machine and have purchased shock absorbents for the base of the machine. The machine is showing that on a 800 spin it will move from one end of the laundry to the other. No levelling or shock absorbents will help or correct the amount of movement in this machine.

Please we are desperate to sort this out asap. If you could test another in your factory first prior to sending it, would be much appreciated and you sending it out asap, we will swap this faulty one back to you.

I would appreciate a contact number and a customer service representative to provide me with customer support on this please this way I can send them a video on how bad the machine is. I am unable to download one on this site.

My order number: TC9XGXK2

Kind Regards Cherie

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6:56 pm EST

Kogan Australia Refund not received

on the 18/2/2019
My name is Xuan Dinh
[protected]@yahoo.com
[protected]
request refund# 7163014
I accidentally click on kogan website purchase of the Executive Pu leather office chair at $149.95 form my Visa credit card.
within 2 minute time frame I cancel the purchase, one week later I have been told I have total amount $149.95 Kogan credit but not refund back to my credit Visa card.
I have write to Kogan back and ford mutible times asking for my refund
its have been almost 3 week they have promise me they going to get back to me and forward to refund department to fix the issue but they have not refund

please help

all i'm asking is for them to refund my money back to my visa credit card

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1:09 am EST

Kogan Australia kogan premium vr headset & elite wireless gaming controller x 2

Hello Im wanting to speak with a customer service officer. I have been emailing since January and cannot find a resolution to my problem. I need to return 2 sets of the above mentioned. I have been told so many different things and im getting no where and getting very frustrated. this is terrible customer service and I would like my issue solved. I have been told I can return them and then next email I get I cannot return them. My children had these given to them for christmas and have not been able to use them. Money wasted. I was happy to get a credit and send them back, now after 9 emails I wish to speak to someone and finalise to the issue once and for all. It wis very difficult trying to find a number that is not disconnected. The items are still in there original boxes and cant be used.

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Kogan Australia In-depth Review

Website Design and User Experience: The website design of Kogan Australia is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, providing relevant results quickly. Overall, the user experience is smooth and enjoyable.

Product Range and Availability: Kogan Australia offers a wide range of products across various categories. From electronics to home appliances, there is something for everyone. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: Kogan Australia is known for its competitive pricing. The prices are often lower compared to other retailers, making it a great place to find a bargain. The value for money is excellent, considering the quality of the products offered.

Customer Service and Support: The customer service and support provided by Kogan Australia are top-notch. The support team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Kogan Australia offers reliable shipping and delivery services. The delivery times are reasonable, and the packages are well-packaged to prevent any damage during transit. Tracking information is provided, allowing customers to keep an eye on their orders.

Return and Refund Policy: Kogan Australia has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return and receive a refund or exchange. The process is hassle-free and customer-friendly.

Product Quality and Durability: The product quality offered by Kogan Australia is generally good. The items are well-made and durable, ensuring they stand the test of time. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Reviews and Ratings: Kogan Australia has a section on their website dedicated to customer reviews and ratings. This allows potential buyers to get insights from other customers who have purchased the same product. It's a helpful feature that aids in making informed decisions.

Payment Options and Security: Kogan Australia offers a variety of payment options, including credit/debit cards, PayPal, and Afterpay. The website uses secure encryption technology to protect customer information, ensuring a safe and secure checkout process.

Loyalty Program and Rewards: Kogan Australia has a loyalty program called Kogan First, which offers various benefits to its members. These include free shipping on eligible products, priority customer service, and exclusive deals. It's a great way to save money and enjoy additional perks.

Mobile App Experience: Kogan Australia has a mobile app that enhances the overall shopping experience. The app is user-friendly, allowing customers to browse and purchase products conveniently from their smartphones. It's a great option for those who prefer shopping on the go.

Social Media Presence and Engagement: Kogan Australia has a strong social media presence, actively engaging with its customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and respond to customer queries, creating a sense of community.

Environmental and Ethical Practices: Kogan Australia is committed to environmental and ethical practices. They strive to reduce their carbon footprint and work with suppliers who adhere to ethical standards. They also have initiatives in place to recycle electronic waste responsibly.

Competitor Comparison: When compared to its competitors, Kogan Australia stands out for its competitive pricing, wide product range, and excellent customer service. While other retailers may offer similar products, Kogan Australia consistently delivers value for money and a positive shopping experience.

Overall Rating and Recommendation: Overall, Kogan Australia is a reliable and trustworthy online retailer. With its user-friendly website, competitive pricing, and excellent customer service, it's a go-to destination for a wide range of products. Whether you're looking for electronics, home appliances, or other items, Kogan Australia is definitely worth considering.

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