Kiwi.com — refund for baggage double payment
I spent over an hour trying to explain
I received abuse and felt really ill treated. The inconvenience and embarrassment is unexplained.
Please find attached my second payment receipt of 48 euros for baggage to be checked in.
Please find attached receipt of original booking with baggage included.
I was told that there was a schedule change and my baggage was not added to the new schedule.
I would like a full refund for all purchases made.
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