Kiwi.comticket detail

I am writing this letter to complain about your system on ticket booking as well as the customer service at your Philippines call center agents. We had a flight booking from Lourdes(LDE) to Paris (ORY) this Ocr 4, 2019 via airfrance 1863 with the following names: Mitzi Banate( ref# WFAWG4), Annabel Mocling (WS6U7L) and Mylene Mombay (WFAWG4). The e-ticket detail provided to us by your office stated a checked in luggage of 15 kg and hand carry luggage of 5kg. I tried several times to contact your customer service in Manila and asked them how to manage our booking as we need to add an additional weight for checked in luggage. None of those whom I contacted with had any knowledge on how to manage our booking. All they did was to direct us to the Airfrance via long distance call. When We arrived in Lourdes we called the Airfrance office and asked them about adding additional luggage. Only then we realized that our allowed checked in luggage is 23kg instead of 15kg specified on out ticket detail and hand carry luggage of 12kg instead of 5kg. If only your company or customer service correctly specified the required max luggage, we could have no problem getting anything off hand during our trip. You have an incompetent employees and your system is very complicated. This will be the last thing that we'll direct our booking at your website and never will I refer your website to any acquaintance, friends or family. I hope you will improve your system. I would greatly appreciate if you will respond to my email at [protected] Attached is the jpeg of our booking ticket details

Oct 04, 2019

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