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KitchenAid Complaints 411

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12:00 am EST

KitchenAid 4-attempts to repair a refrigerator - no shows

I requested a service call on my refrigerator set up for 10/13/07 1-5pm-tech showed up at 8:00pm. He charged $260 for a part inside the refrigerator that did nothing to make the refrigerator to start make ice on the inside and dispence in the front. I called to request a second service call scheduled for 10/27/07 to find that the refrigerator a frozen line and that my tenant should defrost the refrigerator and then the ice maker would work. We asked the tech if the original part that was replaced for $260 every needed replacement and he could not a true answer. I set a third service call because ice was still not dis-spencing through the front-appt scheduled for 12/22/07 1-5pm - no show. I set a forth service call-scheduled for 1/5/07 to find out that a motor now needs to be replaced inorder for the front dis-spence to make ice $229 additional cost. I would like to know if a law exists about showing up late or no shows? I have now spent $489 labor and part on this refrigerator-four service calls later and have to wait for a fifth service call when the motor part shows up by the door.

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PROSS
Reno, US
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Aug 06, 2009 12:50 pm EDT

A&E is a complete waste of a service company. Not only do they not show up on the date they have scheduled, but they don't even call when they don't show up. This is by FAR the WORST company for service on appliances. I have no idea also why the Warranty companies use this sorry excuse for a service repair company? I am still in a hassle with these idiots for service on my darn refrigerator! We all need to somehow get this A&E company off the list for repair service!

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Becky
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Aug 22, 2008 10:40 pm EDT

I have a maytag washer and dryer that was purchased in 2005. I've had very good service out of these appliances and I'm very happy with them.

Also, my parents have the NSI protection plus on their appliances and have been very pleased with it. A warranty or extended warranty is only as good as the dealer or service company who does the repair. For this reason I will only purchase appliances from dealers who service what they sell. When my parents had a problem with one of their appliances they called the dealer who sold it to them and the appliance dealer called NSI and the dealer sent one of their service men out to repair the problem and billed NSI.

It has been my experience that best repair service is obtained from the appliance dealer who sold the appliance. This is usually a home town local business rather than a chain store or a home supply store etc.

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class action 2010
Santa Clara, US
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Jun 18, 2008 8:24 am EDT

A&E is by far and away the worst service company in the universe.
they lie to you everytime you call them.
their technicians couldn't hammer a hot nail through a snow bank.
whirlpool and every other appliance manufacturer who uses
these clowns to service their customers should be ashamed for doing this to loyal
customers.
Since A&E techs first arrived at my home 6 weeks ago, I have a washing machine
in a million pieces sitting in my kitchen and they refuse to send techs out to
do the repair even though i've had the parts for weeks now.
It's time we start writing to our congressman and senators to investigate
this growing monopoly.
whats truly scary is that almost every appliance manufacturer
uses these clowns to repair, i mean not repair your broken appliance.
it's an absolute joke.
buyers of not only extended warranties but those still covered by
the original manufacturer warranty will have to get them unfixed by A&E
and even the manufacturers don't care that their customers are being shafted.
i'm going to eat the 9 hundred i spent on this piece of garbage whirlpool washer
and go out and get one made by LG, they are the only manufacturer I can find
that does not use A&E.
They wonder why Americans prefer cars from Japan well the number one reason
I own Honda's is they have the best customer service you could ever find.
Now if only they would start making appliances because the american manufacturers
don't give a damn if buy from them or not because unknown to most folks out there
is one very sad fact, no matter what name is on your appliance (except for GE and LG)
it was made by whirlpool and whirlpool couldn't care less because if you dump them and say by a may tag
you just bought a whirlpool anyway.
I always though monopolies were illegal but I guess our government has really forgotten
what the word illegal really means.

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Rose Marie Garcia Fontana
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Mar 19, 2008 10:39 am EDT

A & E also stood me up, TWICE, and the repairman never even called to explain or let me know what was happening. Multiple phone calls to both Sears and A&E were beyond frustrating- a follow-up call was supposedly scheduled, then THAT didn't happen. My GE dishwasher is not only non-functioning, but it is under a factory recall for possible FIRE. You would think A&E would provide good service, especially since they are the ONLY ones allowed by GE to replace the electrical parts that could cause fire damage. I am outraged at the lack of decent customer service on the part of both Sears and A&E...their call-in center for service seems to be out-sourced, as I detected East Indian accents on the part of some of the operators. In any case, consumers beware... we have to be adamant, even outraged, in order to get appropriate service.

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Eileen Miller
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Feb 19, 2008 7:28 pm EST

I have similar issues involving A&E:

I purchased a Maytag Neptune Washer in July 2005. I purchased the extended warranty via NSI. Shortly thereafter, Whirlpool purchased Maytag. In early January of 2008, I got the error message "LR" which apparently means that the washer's motor is not running. I called NSI and they dispatched A&E. It is now 2/19/08. A&E has been out multiple times, approximately 8 or so. They have also missed two service calls that they scheduled (one of which the repair man said he set me up for, but apparently never did).

Whirlpool evidently gave them the wrong part numbers, or series numbers twice, so parts had to be sent back twice. The circuit board has been replaced, the water pump has been replaced, and the wiring has been replaced. A & E does not seem to know what is wrong or to be able to get the machine up and running. My complaint is not the individual repairman who has been to my home the last three times, but with the interaction or deals or tacit agreements that seem to be in place between the warranty companies, A&E and the manufacturers.

When the service man left today, he told me he was ordering a bunch of new parts, including the circuit board and wiring - WHICH WERE JUST REPLACED ON THE LAST VISIT! He claims that he has never seen so many problems with one machine. He also states that Whirlpool must declare it unrepairable. He has no idea what is wrong with it or what can be done to fix it.

I called NSI and A&E. Under the NSI warranty's lemon provision four issues entitle you to a new machine. According to NSI, however, this means THREE COMPLETED REPAIRS. In other words, although under anyone's definition this machine should be a lemon, as long as A &E NEVER succeeds in getting it up and running, its all still the same repair - all this stuff only counts as one reapair. Essentially, what they seem to be contending is that they can rebuild the machine over 6, 8, 10, 12, 18, 24 months and, as long as it's NEVER fixed, its not a lemon, it's just one ongong repair. They just get to keep sending A&E out, and I just get to keep taking time off of work. Interesting, no?

NSI says that it's a lemon under these circumstances if the A&E repair person deems it unrepairable. The A&E person states that Whirlpool must so state.

I will NEVER purchase an NSI extended warranty again. I will also never purchase a Whirlpool product again. For those of you who feel the same, BE CAREFUL...Whirlpool makes a number of different products under different manufactuer's names. I understand that GE and Frigidaire make their own products. I will give those companies a chance before I ever buy anything serviced by Whirlpool again. I don't know what's going on between these three entities, but if it weren't so ridiculous it would be funny.

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amber
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Feb 10, 2008 7:11 pm EST

NEVER DO A TIMESHARE PRESENTATION. THEY ARE HORRIBLE EVIL PEOPLE.

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Matt Logston
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Jan 06, 2008 9:44 am EST

I recently visited Las Vegas. While walking through the Planet Hollywood casino, I stopped by info desk to get directions. I was offered a timeshare tour in exchange for free show tickets and dinner for 2. I was told that it would be a 90 minute walk through of the new Planet Hollywood Tower and then be done. I arrived to find out it was a very high pressure sales floor and was treated very poorly when we decided not to purchase the timeshare. It was unbelievable how we were treated. They were selling $38k timeshares @ 17.99% @ $800/month for the life of the loan. Very poor communication between street rep offering tour and sales floor once you arrive. Our particular rep up and left the table when I told him we weren't purchasing a timeshare! No goodbye, no thanks for your time. Oh yeah and the 90 minute presentation was 3 hours!

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C
12:00 am EST

KitchenAid poor service

I called the above warranty company for service on a three year old Kitchen aid Dishwasher that was leaking onto my wood floor. The service man came out the first time and said I needed a new gasket. He came back with the gasket and installed it. He said I needed to keep a dishtowel shimmeyed in the door to keep it from popping open till the gasket adjusted to the the door. The door kept opening and the cycle not complete. I called him back. He said. He really did not know how to fix this and it was an ongoing problem with the KitchenAid dishwasher. Said I shaould keep a towel on the floor by the leak and a small bowl till he could figure something out. He was not too reassuring. I have not heard from him since he was here. The warranty company would not allow me to use any other service company. I called the store where I purchased the dishwasher. I was told this was unheard of. They suggested I call the service company Premier that specializes in Kitchen Aid. This will be my expense unless I can get Maytag to bend. This warranty company is neither dependable. My warranty is usless. Pplease assist any way possible.

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12:00 am EST

KitchenAid multiple breakdowns heating element, fuses, soap do wont open the list goes on & on

Purchased the dishwasher in 2017. we were shopping of a bosch, the sales person told us a kitchenaid was much better HUH! Since then we have atleast 2-3 service calls a year. the heating element has gone out, it blows fuses, the hinges have gone bad on the door making it way "a million pounds" now the soap door does not open. the water. its been one problem after another. you would think after spending 900.00 on a dishwasher I would not be having all of these issues. MAYBE i SHOULD HAVE JUST WENT WITH A 300.00 GE!

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Saumita
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Feb 29, 2008 12:27 pm EST

This has been an on-going issue for the last 8-10months where I have been calling my service protection company who calls A&E to service our broken dishwasher. Each time a rep comes to service this dishwasher they suggest a new thing. They say to me that nothing is wrong with the dishwasher, but how I load the dishes is the problem. I am told, the detergent I use is not the right one. How I load dishes is wrong or I do not use the correct cycle. I need to wipe the inside of the dishwasher or use rinseaid. I need to add frozen lemonade to clean the in side of the dishwasher. I have followed all their directions and yet the dishes keep getting worse and worse. IN fact the last 2 rounds pretty much the entire load was dirty. The dishes have stains that weren't even on them when I loaded them. Go figure... I have spent countless hours now waiting, scheduling and re-washing dishes. Not sure where to turn...

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dennisal
Moreno Valley, US
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Dec 07, 2013 3:07 am EST
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i bought kitchen aid dishwasher 1-1/2 years ago. i have had 4 breakdown. 2 motor, 2 circuit board. not to mention 4000 dollar in floor repair due to failed discharge hose. stay away form kitchen aid. interior is poor design. the vent is next to circuit board with no protection ie. seal

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12:00 am EDT
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KitchenAid cooktop exploded!

KitchenAid - www.kitchenaid.com

April 2007 the glass on our Kitchenaid gas cooktop exploded with glass everywhere. Our kitchen is 30' long and 20' wide and glass covered it. We contacted Kitchenaid and their response was we somehow damaged it. We bit and ordered a new glass top.

September 2007 the glass top exploded again. The stove had been turned off for maybe 5 minutes. Kitchenaid had the same response. I think they have a problem but if they ignore it, maybe it will go away. My wife just became furious with the idea it was our problem. I guess it is since they will do nothing.

The only good thing is our 3 year old grand daughter was not in the kitchen at the time it exploded as she is just the right height for the glass to hit her in the face.

We have since purchased a Viking 6 burner stove top with a stainless steel top. This is the only one that would fit the granite opening.

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Todd N Jill Schrock
US
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Apr 24, 2017 12:34 pm EDT

Our Kitchen aid gas cook top exploded this morning. It is gas, model # KGCC506RBL01. We have had this cook top for 10 years with no problems, then all of a sudden when I turned the knob to light the front right eye, BOOM! The iron grates lifted, all the black glass shattered and small pieces flew around the island and on the floor. I did not smell propane gas before ! I did smell an electrical odor.
I called Kitchen aid and they want to send a repair specialist out to see if it can be repaired. Are you kidding, after this horrifying experience I do not want to repair it. I do not even think it is possible as it is 10 years old!

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Belynda Tharpe
US
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Mar 11, 2017 8:14 pm EST

Our glass top gas stove (kitchen aid) blew up this past Thursday. I had been using the front burner for a couple of hours and the rear burner (not in use) started clicking trying to ignite. When I turned on it worked fine for a while. Turned level from low to medium and took one step and it exploded! Glass flew 25 feet in all directions including my n my hair. Thankful I was not injured and was home. Their safety department sent a repairman. Are you kidding me?

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Bob Dean
US
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Jun 07, 2016 2:01 pm EDT
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Ours blew up last week. The repairman was here to fix a burner that wasn't working.
He got it working. I came over to the stove to write him a check. He gave one last go-around turning each burner on and off to test it. When he got to the right rear, BLAM! Cooktop pieces everywhere! Phoro attached shows what we have now.
How about a class action lawsuit against these S.O.B.s.

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Philip007
Oxford, GB
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Jan 03, 2013 4:05 pm EST

Try gas cooktop as its much more economical then electric ones
www.gascooktop2.blogspot.co.uk/

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12:00 am EDT

KitchenAid poor quality product!

We purchased a kitchen aid stand mixer in the US and brought it to canada. Within the first two months we had problems with it. We contacted Kitchen aid and they advised us that there was no warranty as it was taken across the border. I then was given a name of a repair depot in Edmonton, AB and it was taken their where it stayed for 11 months as they said they could not get parts. I contacted Kitchen aid and they would not help us. I had to go and pick up our 6Q stand mixer from them and they could not fix it and kitchen aid would not help. We now have an expensive kitchen aid stand mixer that does not work and no one is willing to help us even though it was only used for two months. Kitchen aid has done nothing!

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marvinf
US
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Mar 22, 2017 12:07 pm EDT

5 year old mixer. hardly ever used, One handle bulb broke off not long after purchase. now the second one shattered. KA says misuse, mixer has only been mover on counter for cleaning. KA says I have to send for and pay for repairs. entire mixer has to be taken apart to replace plastic knob. Poor Quality and no manufacture pride in their product. Will not repair, will replace with: 1950's model from garage or other manufacture.

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Parker Chen
Redmond, US
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Dec 20, 2014 11:51 pm EST

Good looking poor quality. I have one KitchenAid 6Q stand mixer, too. It had rarely been used since we bought it two years ago. It had no power at low speed. The gear box falls apart totally now.

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knot a happy camper
Plano, US
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May 25, 2014 2:24 pm EDT

If I had known that Whirlpool bought the KA line, I would not have purchase my new KA 2 yrs ago. First time I used it, the noise was so loud the company replaced. For the last 2 weeks I have been making our own bread and the noise is back. I feel like the mixer is going to explode if I go any higher than 2 when making bread. My old KS was 10+ yrs old - nothing wrong with it -just wanted a bigger bowl capacity. Gave it to my daughter, who a month ago, gave to her bff. I wish I had kept it. Sorry for your trouble but thanks for the insight. No I have to think what to do next.

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PJFuscoFoods
Utica, US
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Apr 02, 2013 2:40 pm EDT

The entire Whirlpool company is structured around one belief system, make junk, make it expensive and make yourselves scarce when problems arise. The minute they bought KitchenAid, I figured product quality was going to be a secondary concern, I was wrong, it's less. The brand has become synonymous with junk, expensive junk although the corporate name is ironically apt since buying Whirlpool is the same thing as throwing your money into one. However, the Hobart company (from whom KitchenAid was purchased) still makes stand mixers of the same quality they did when they still owned the brand. My suggestion to you all is to buy the smallest one they make. Yes, they are expensive and not that good looking either (after all, they're commercial machines), but they're not that much more expensive than a KA "Artisan". Moreover, if you're into passing down your kitchen tools to family, a Hobart mixer will be in the home of your great-great grandchildren someday. And remember this: with KitchenAid, you never get what you pay for and the company's tag line should be delivered by Alfred E. Neuman, "For the way it's made?"

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Williams1009
Malvern, US
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May 16, 2010 9:57 am EDT

QUALITY HAS GONE WAY DOWN !

12 years ago I got a base kitchen aid stand mixer and was happy until this year when it broke. The variable speed control stopped working and I could only get high speed. So...

This year I went and bought a new "kitchen aid classic" stand mixer. I was highly disappointed in the quality.
It was very loud, the bowl was very lightweight and had no handle, it bogged down under one batch of cookie dough. It is going right back to the store and I'm trying a new brand. Seems like their quality has gone way down!

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Andy Cronin271
Niles, US
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Sep 11, 2009 2:20 pm EDT

My 3 year old mixer decided to make a clicking noise while I was trying to grind a 3 lb chuck roast in the food grinder. I decided to turn off the mixer and make sure that nothing was wrong with the food grinder or the mixer by turning on the mixer itself. When I turned on the mixer I noticed that the clicking continued.

I called the repair company in our area and took the mixer over the next day to have them look at it. They removed the top of the mixer and removed the plastic housing which hold all the gears in place. I aksed them why would they make something out of plastic when the inside of the housing is made of metal gears. I noticed that another mixer of the same model was next door to mine and they had a metal top on there mixer. I then started asking questions. Basically you take a vehicle and put gears in a transmission housing that is made of plastic and drive it. You will find out during the heat and pressure from using the vehicle that there will be no more transmission.

I decided to send in the the mixer and told them what happened. The customer service representative called me and told that the price would be $90 plus tax to repair the mixer. I told them that I feel it is a manufacturers defect because they deiced to cheapen the mixer by putting a plastic housing on top of metal gears which in turn will strip out because the plastic housing can not support the pressure using the mixer under household use.

I cook from scratch so everything is made from flour, sugar, eggs, milk, and etc. Bread is made every week plus baked goods, pasta if you get my drift this mixers does a lot of work. After three years the mixer can't stand up to a plastic housing the gears are housed in.

They wanted to charge me $25 so the technician could be paid. I told them that I'm not paying what they want because they can't make a product that can hold up. This mixer was $450 and if the mixer cost this much for something that breaks then I don't want another Kitchenaid product as long as I live.

They tried telling me that this mixer is only supposed to only mix half of the time which is true, but I have been using a Kitchenaid mixer for over 30 years because my mom had one when I grew up as a child in the 70's. Kitchenaid is not what it used to be since Whirlpool makes the models now. Whirlpool, Maytag, and Kitchenaid is made by Whirlpool and I will not buy anything from this company as all of their appliances can't hold up to the household uses like they used to do. You pay a big price for a cheap product.

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linda glover
Toronto, CA
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Oct 28, 2008 7:50 pm EDT

Linda of Toronto OTHER (10/03/08)
My 1 year old Artisan Stand Mixer blew up with a bang and fire sprayed out the bottom when I mixed 3 egg whites last week. Like the rest, I missed the 1 year warranty and had to pay $96.00 for the repair. I am furious. You think you are buying a quality product but find out it's junk. Never again! If I don't get a refund this will be my last Kitchen Aid appliance. Gone are my hopes to add the pasta maker etc.

I had a hard time finding a repair shop and had to carry the machine through a very large mall to the only shop there was. The company gave no consideration that getting to the shop should be convenient for the consumer-at least maybe a store front shop you could drive up to. What a ridiculous place, a huge mall.

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12:00 am EDT

KitchenAid kitchenaid & whirlpool warranty - scam!

I bought the KitchenAid Washer Model # KAWS700LQ0 on Sept 16, 2003. At the time I bought it, it was there best warranty washer and cost me about $800.

The washer breaks down August 7th, 2007. I call there warranty / service department. I wait on hold for over 1 hour. They tell me it will take over 15 Days before there service man will be out to my house and that if the part is not under warranty that a $77 charge for just the service man to show up at my door. Also that I can not have anyone else look at the machine otherwise I will void the warranty.

Is this nuts? I will never buy a KitchenAid or Whirlpool again. KitchenAid & Whirlpool Warranty scam!

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12:00 am EDT

KitchenAid cracked crock (inner pot)

This was purchased as a Christmas present 2006 and the inner pot or crock cracked in February - about 6 weeks later. We returned it to the manufacturer (Kitchen Aid) and to date have not received a replacement. We have been told it will take until at least July.

This was a $170 crockpot. Kitchen Aid have received their money and I am sitting here without a crockpot and without the $170 spent. Where is the justice?

KITCHEN AID IS NOT A RESPONSIBLE SUPPLIER.

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StellaH
US
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Oct 06, 2016 4:55 pm EDT

I have the same problem, my 4th ceramic pot just cracked, even though I baby the thing, pre warming food and starting on keep warm before going to the cooking phase. The cooking functions are really good, I love the crock pot, but will never buy Kitchen Aid again, they never solved the problem that so many consumers had, they just discontinued the product and left us high and dry! So the base that works so well is a total waste. The last time I called in, Kitchen aid offered me the new model at half price (half of $180), but when it arrived it was only 6 quart, quite a bit smaller than my 8 quart, and the quality had gone way downhill ! So I sent it back and bought a Black & Dekker 7 quart for less cost.

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Longdogs4me
US
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Dec 09, 2015 8:58 pm EST
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I have had problems with the liner cracking. Have you noticed that when you call they put you on hold for a long time, hoping I think that you will give up? Just don't go away from the phone for awhile. You'll never know if and when they answered.

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Rigourmortis
CA
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Nov 30, 2015 8:34 am EST
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Well this is my first visit to this site and I can't believe how bad it is - the product not the site. I will list my complaint here in the hope that others will stay away from Kitchen Aid products - all of them! The only way the company is going to get the message is by telling everyone you know that Kitchen Aid products are defective, poorly made and badly supported. What a waste of good money this crock pot was!

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Helen Campanha
US
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Sep 13, 2015 7:40 pm EDT

Hi, I have the same problem all of you are complaining about. I brought the Kitchenaid slow cooker KSC700 (7Q), as I presume that is what everyone is complaining about. I have had it for a few years and luckily never cracked until now. I came online to order a replacement ceramic bowl and it costs about $65.00. The ceremic bowl for the 6Q slow cooker is $22.00. Is this a rip off or what?
Since this is a class action complaint, kitchen aid should replace all bowls for free, since this is definitely a manufacturing problem. What are we to do? trash the remainder parts into the already over-filled landfills? Will kitchen aid buy the remainder parts back from us?
Will a kitchen aid rep reply on this blog? I just put a bid on eBay for a 6Q kicthen aid used slow cooker but now I am wondering why the buyer wants to sell it - could it be another piece of garbage?

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jackof42
Chesaning, US
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Nov 03, 2011 8:50 pm EDT

I thought i had 1 of the few kitchenaid crockpots that did not crack. WRONG I noticed today that i had a series of 3 cracks in my pot.. Sadly i had bought 4 more for my children. i now will have to warn them of impending doom. and no, i always put water or broth, no frozen food or any other excuse. and i refuse to pay any more additional $ into this or any other of their appliances!

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skanjets
US
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Oct 18, 2011 5:16 pm EDT

I had the same trouble with the KitchenAid crock--cracked and no help whatsoever from KitchenAid other than I could buy a replacement for $80.00. I can a new crockpot for half that and I did. I had been a loyal KitchenAid customer up to this point--not anymore. I will never buy another of their products. Could it be the influence of the Whirlpool acquisition?

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Leah Reeves
Portland, US
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Sep 28, 2011 4:39 pm EDT

Unfortunately, I bought a KitchenAid crock back in 2008. The first year it was under warranty I had to replace it twice due to cracked ceramic crocks. I had only used the new unit twice until last night, when it cracked again. Called KitchenAid this morning and was told that I could purchase a new ceramic crock for $38. When I asked if they had been modified so they wouldn't crack, the customer service rep said no. I was transferred to a supervisor who got very snitty with me, explaining that I was out of warranty (yes, I am aware of this) and that the warranty starts when the product is purchased, not when it's first used (no ###). She refused to acknowledge that there was a problem, and said there was nothing they would do for me. No more KitchenAid for me!

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BreezyTopCat
Staunton, US
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Jan 02, 2011 6:54 pm EST
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I have had numerous problems with ALL Kitchenaid and Whirlpool products! One was a top of the line top load washer that was on it's 2nd breakdown that left me at the laundry mat within 5 mos of it's purchase. I had to pull some teeth, get very angry, & nearly blow my top in frustration with them before they finally gave me a refund. Then my side by side frige (that I purchased at the same time) liner cracked & they tried to blame me for putting "hot" food in before allowing it to cool. This was not the case! They finally replaced the frige but the inside liner cracked AGAIN, just two months out of warranty. I didn't even bother them with it the 2nd time, since it was such a huge ordeal trying to get them to fix or replace items that were under warranty. My over the range microwave sounded like an airport any time I used it and finally went out and bought another once since Whirlpool told me that it was normal. My Kitchenaid dishwasher is on it's 4th electronic control board and is starting to give us problems again. JUNK! ABSOLUTE JUNK! and absolutely NO CUSTOMER SERVICE! They can't manufacture a quality product. They make products that breakdown just after the warranty expires and sometimes, just before, but give you such a hard time about it apparently so you will just give up! YEP, WHIRLPOOL YOUR PRODUCTS ARE JUNK--even Your Kitchenaid line and I have given up and will never purchase your products again! NOT the Maytag line you bought either!

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AgricultureGal
Thornville, US
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Nov 20, 2010 5:39 pm EST
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Well stated, PastryChef529. How can consumers make them take care of THEIR problem? As far as 'cold meat': I wonder what USDA would think about this? Meat at room temperature sounds like a health/safety issue. Perceived quality was the reason I purchased this slow cooker, which has now been gathering dust for more than a year. I refuse to put any more money into this expensive mistake. KitchenAid: live up to your image!

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PastryChef529
Toano, US
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Aug 23, 2010 11:57 am EDT

I am on the phone with Kitchen Aid right now because they refused to give me a replacement insert (after our online chat) because my pot is out of it's year warranty. I have MAYBE used it 6 times and it's still in the original box! I came online and saw an OVERWHELMING amount of complaints for the very same issue! On this site and Amazon. Insert CRACKED across the bottom (hairline crack that leaked through burning the inside of the pot where the insert fits into). There is OBVIOUSLY an issue and they should NOT be selling these until they can make an insert that can stand up to Freezer to Oven standards. They just agreed now to replace the insert for free when I mentioned that I came online and was amazed at all the complaints against this crock pot unit for the very same issue and that others said theirs was replaced for free for this very reason. They agreed to send out a "one time courtesy" insert. I am still however worried after reading that some people have had to replace theirs 2 and 3 times already for the same reason! It was an expensive Crock pot but I trusted Kitchen Aid! If I had known this I would have put the money towards an All Clad one. The line I got was "some consumers are putting cold or frozen meat in their unit which causes it to crack." Are you SERIOUS?! Hello?! I happened to have bought my pork roast at Costco 30 min away, not frozen. It was totally room temp before I put it in the pot on LOW. Now..besides the fact that that should not matter anyway.. there are plenty of ceramics made that are Freezer to Oven, Oven to Freezer safe. I would imagine it might be a good idea for Kitchen Aid to make the right contacts to assure their ceramic supplier uses a higher quality ceramic that can hold up to temp changes, should it need to. I am seeing the SAME EXACT COMPLAINTS for an expanse of over a year! This should be resolved and replaced with an insert that can withstand heat changes already! COME ON KITCHEN AID! Stand up to your name and reputation!

ComplaintsBoard
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12:00 am EDT

KitchenAid return policy - no good

I was given a Kitchen Aid slow cooker for Christmas. Sometime after the third time I used it, I noticed debris inside the cooker when I removed the liner. Examination revealed tiny cracks in the ceramic liner. The next few times I used the cooker, the number and size of the cracks increased. Kitchen Aid agreed to replace this with their "Hassle-Free" return policy - However, they continue to tell me that their supply of this cooker is low, even though it is available on their website for purchase. I have been waiting since February for this return to happen. They just keep saying there are supply problems as they get replacement cookers from a different area than the new ones (I find this hard to believe). They have now given me a new date of May 14th. Is anyone else having this same type of problem?

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12:00 am EDT

KitchenAid poor craftsmanship

Kitchenaid dishwasher model kds01dlb71, the control panel is made of plastic. A indention is around the cycle panel and hard to keep dirt from getting under the panel.

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aloaner2
Dallas, US
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Dec 29, 2011 8:59 pm EST
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Kitchenaid DISHWASHER has "controls" which can't be changed. The "on line" Kitchenaid "help" seems to have NO clue.

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I hate Kitchen Aid
Greenbrae, US
Send a message
Nov 23, 2010 9:15 pm EST

Kitchen Aid sucks big time. I have an expensive piece of junk Superba dishwasher that worked for a couple of years and then then the control panel broke, had it fixed and it broke again. The door hinges broke, the soap doesn't open, etc. etc. The control buttons underneath the touchpad are made out of the cheapest possible plastic and are designed to break (as I was informed by the first repairman) so that you will have to keep buying the very expensive parts, $400. plus labor. NO THANK YOU.
I will never again buy Kitchen Aid, the company does not stand behind it's products. From this point on my mission is to spread the word:
DO NOT BUY KITCHEN AID, unless of course you want to throw out good money and have lots of headache repairs.
Please join my facebook page. http://www.facebook.com/pages/I-strongly-dislike-my-Kitchen-Aid-appliance/114124661987415

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Henry Bykerk
Send a message
Aug 05, 2008 7:24 am EDT

Purchased micowave 3 yrs ago (Model YKHMS155LSS0) for about $1000. What a piece of crap. Already had to replace shrould twice (at a cost of $200 each). Now the door handle fell off. I purchased the "Stainless Steel" model. They wanted $65 for the door handle. It was made out of plastic and looks like some piece of garbage made in China for about 25 cents.

Trying to install this handle is another challenge. Installation has stumped the local appliance repair man, as well as my most mechanically inclined friends. Tried to contact Kitchenaid by both email (no response) and by phone. (good luck with this endeavour. You get put on hold for at least 30 minutes, and then when you fianlly get a hold of some one, theyrefer you to some one else and the process repeats itself.

What a disappointment and mistake dealing with this company. Would never buy any appliances from them again.

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siamak
Send a message
Apr 27, 2008 2:09 pm EDT

I have a 2 year old KitchenAid refrigrator that its freezer door does not seal. When I contacted them they would not fix it and wanted to charge me for it because it was past gaurantee period. I guess they forget to mention that their inferior refrigrator is good for 2 years only! What a garbage company.

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Danielle Buckon
Send a message
Sep 19, 2007 9:26 am EDT

KitchenAid assigned a service provider called Speedy Appliance Service ...not so speedy. They have been to my house three times, have yet to determine what is wrong with my oven and have block four hour time slots (for which I take a day off work to be at the house) and arrive no less that 2 hours late. I have been without an oven since June (purchased in February) and the company has done nothing though I have made numerous calls. Don't buy their stuff - they do not stand behind their products!

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Evelyn Neal
Send a message
Sep 13, 2007 1:29 pm EDT

I have been trying for 2 months to get my dishwasher fixed! First guy to come out (who was very rude and kind of creepy) ordered a part...2 weeks later 2nd service person comes out - wrong part was ordered, need to reorder. 1 week later 2nd service person comes but needs yet another part...Called KitchenAid and was told to call different service company,which I did, and told to get part number needed from new company and call them to expedite. Imagine my joy when the new service person comes in...I still don't have right part but he will order. i tell him I will call KitchenAid and they will send out next day...he insists it will be faster if he orders but reluctantly gives me a part number. KitchenAid was true to their word and received part next day. Called Coastline Repair and set up appointment. Guy shows up ...right part number but need 1 more part! AAAAGHHHHHH! Called them following week...part on back order. 3 weeks later and still waiting. By the way, I have received 4 parts to fix this darn thing but it seems none of them are THE part...I figure if I wait a little longer I'll have enough parts to build a new dishwasher!

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Edward Jones
Send a message
May 29, 2007 5:46 am EDT

KitchenAid service sucks! The spring in my dishwasher door went, so I booked a service call. The guy came and fixed the door, but anciently punctured a hole in the hose, so it leaked watter. No dishwasher. Said he'd order a part and call. He never called. I called and booked another appointment, arranged for someone to spend the entire day waiting. Serviceman never showed and when I called the service dispatch, I was lied to and told that they have no way of contacting their service people on the road, so I couldn't find out if he was going to come or what happened. I pointed out that this is the 21 century and that no service person hits the road without a cellular telephone. I asked the operator to stop lying to me, she continued. I asked to speak to her supervisor, she refused. I asked to file a complaint and she said I'd have to call back to speak with one of her peers in the same office. I did , and it was a waist of time, that person lied too and also said that their service people do not carry cellular telephones or pagers on the road. The service guy never showed that day and the complaint fell on deaf ears. I booked another appointment because I had no one else to turn to. The service guy showed up that third day, but he brought the wrong part and couldn't fix it, so he said he'd come buy the next day. He didn't and didn't call. So I have now booked the fifth day to repair my kitchen aid product. I have had my time wasted, I have been lied too, I've been ignored by management and the company quite clearly just does not give a hoot about a customer once they've got their money for their product. I encourage all people to avoid Kitchen Aid and Whirlpool products because the service sucks.

Cheers,
Edward Jones.

ComplaintsBoard
D
12:00 am EDT

KitchenAid dented door replacement

The long sad tale of Donna's dented freezer door:

If my novel, doesn't sell on Ebay, perhaps I could sell refrigerator doors?
Of course I'd have to put them in the 'stranger than fiction' category.

Three times (since march) the stalwart factory service representatives have ordered me (on warranty) a replacement for the freezer side door of my new fridge which arrived dented. Three times a refrigerator side door has been shipped and delivered to my deck.

Two of the three are still on the deck. The factory service van isn't big enough to cart them away while still boxed up, i'm told.

The fourth time we placed the order, we got agreement from the warehouse, that some real live person would look in the box before it was shipped and be sure it was not another refrigerator side door. All the parts databases involved agree on the part number for this item. Well, all except that belonging to whoever is building the thing. Today's status would confirm that the one small process improvement worked. Yes, another wrong door was built and packaged, but it didn't get shipped.

Instead there is a request for a conference call on Saturday, on site here, beside my new side-by-side with the factory service rep, the local office, and the warehouse person who looked in the latest box. 'There seems to be some confusion about the part number.'

Is the quote in the trouble ticketing system. Eureka! (well, it's a Kitchenaid, but...)

I've requested they send the service rep with a large enough vehicle to cart away at least one more of the wrong doors. If not, we'll try Ebay.

Donna.

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12:00 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

KitchenAid us refrigerators sucks

Well, so much for a name brand appliance — the compressor in the Kitchen Aid refrigerator failed after less than 3 years — actually it has been malfunctioning for the last 8 months, but the first 'fix' Kitchen Aid had was to replace a part (solenoid) that wasn't under warranty at our cost ($150). It worked again (noisily) for a couple months then failed.

Called Kitchen Aid extended warranty at [protected] on June 6, 2006. They assigned A&E Factory service to come out on 6/9/06 to look at unit and determined it needed a new compressor. They ordered compressor and it arrived 6/12/06. The A&E repair person replaced the compressor Wednesday evening (6/14/06), but the refrigerator was still 70 degrees 14 hours later. The compressor would start up After complaining, Kitchen Aid extended warranty people mentioned that a $200 reimbursement for food loss was available — but this was only offered after the refrigerator had already failed for 10 days and we started to complain more loudly...

The repair man said to 'wait overnight' for the unit to cool down. Apparently he just wanted to leave work after his last service call of the day. On Thursday morning (6/15/06), they told us the earliest available service call was 8-12pm Saturday and have been confirming that time even up to 7pm the night before (6/16/06), but now they called again at 7:30pm and changed it to 'after 1pm 6/17/06'.

We called A&E factory service again at [protected] and the service representative claims that the 'routing group' determines the schedule and there won't be a technician in our area at the particular time. First she says to call the technician on saturday morning. We ask for their phone number. She says she doesn't know and to call the toll free number the next day. I tell her we have already purchased non-refundable theater tickets for the afternoon and they've given us very little notice of the change, they originally told us 8-12pm for the last few times we spoke on phone, bla bla bla. So she says she'll have the manager of the region call us. I ask for the manager's name. She doesn't know. I ask for the region's name. She's not sure. After more prodding she says 'Northern California regional center' I thank her for her help — not much to thank for given she really is powerless to do anything about this.

On 6/17/06, the A&E repair person arrived and took apart the refrigerator and found that the previous repair person didn't install a capacitor (a 2 minute task) which prevented the compressor from starting up. The compressor seemed to be running continuously after he did his work and he left. 2 hours later at 3pm, we found that the compressor was in the same failure mode of starting up for about 2 seconds and then spinning down. After calling A&E, we were told that the technician is no longer in the area and can't schedule another until tuesday (6/20).

After calling Kitchen Aid extended warranty again at [protected], we were informed of the technicalities of the 'lemon law' clause in the extended warranty. The same part must be replaced three times without fixing the problem. So far, the compressor has only been replaced once, but it has taken two innefective service calls so far. So, they would need to try replacing the compressor twice more, probably over a course of 4-6 weeks before the 'lemon clause' takes effect.

I don't think the extended warranty service people are necessarily 100% of the blame — if Kitchen Aid (Whirlpool) produced a more reliable product or 'invested' more in their service contracts we would get faster service and less breakdowns. Rather there is a product reliability problem. My parents' Fridgidaire refrigerator has been working for the past 30 years and is only now starting to have compressor problems.

Kitchen Aid is a Whirlpool brand. —
Our desired outcome:

What we want to resolve this situation is a working refrigerator as soon as possible. We see that the most effective means to getting a working refrigerator is to be given a new refrigerator with valid warranty rather than enduring the continuing attempt to fix the existing refrigerator using repair services that do not do the job. It wiil have been 3 weeks without a working Kitchen Aid refrigerator when the service person comes out again to try and fix the Kitchen Aid refrigerator.

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Ralphw
Muncie, US
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Nov 25, 2023 10:37 pm EST

serial # wx20711533 burns toast on one side when set on lowest setting it has done this forever and is out of warrant but thought I should tell you as I have talked to a friend of mine who has the same problem. Feel some research should to see what is causing this problem by the company.

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Nick2nite
Snellville, US
Send a message
Sep 23, 2023 4:49 pm EDT

We purchased a Dishwasher, Fridge, Stove, and Microwave. All have broken down in some capacity in the same month. Stove top oven doesn't work and nobs are coming off. Fridge crisper electric panel is out and several drawers cracked, Dishwasher pump broken. repairs totaling over 3500. none are 3 years old.

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Luanne Snow
Arlington, US
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Sep 09, 2023 2:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a pair of kitchen aid scissors (aqua color) that have mold in/on the rubberized grip handle. Not sure who to tell or what to do. I also have a black pair but unable to see any mold because of color.

I love my scissors!

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Never Buy Kitchenaide
Statesville, US
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Jul 16, 2023 7:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

$4000 refrigerator that has had nothing but issues. My mistake for not getting a 5-year warranty on this hunk of junk.

The ice maker has been back ordered for 3 months, no date on when it will come in. Wow!

Good thing we bought a $45 dollar counter icemaker that outperforms this $4000 hunk of junk.

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Bart Rowley
US
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Jul 26, 2023 4:34 pm EDT
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Replying to comment of Never Buy Kitchenaide

Don't buy the extended warranty, I did and they couldn't find anybody in my area for at least 4 weeks. Told me to get my own service person.

That process involves having a service person come out getting a written estimate sending it to AIG Insurance for approval then they will mail the part to the service company so they can come back out and finish the repair.

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Alex Nguyen (#ink gamer 20158)
US
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Apr 30, 2023 6:46 am EDT
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the ice maker is broken ii don't have warranty waht i do give us new refrigerator live chat lie to us ksf26c4xyy04 this need recall i need own apology to me

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aepjr
Georgetown, US
Send a message
Apr 24, 2023 1:10 am EDT

I ordered a part for my oven on March 8 2023. The part is still on backorder. This is a door for my 5 year old oven. This is kind of important piece of equipment to be without! Please contact me at [protected]. Thanks Archie Phinney

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Brandy Is Always Wright
Jamaica, US
Send a message
Jan 10, 2023 4:59 am EST
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Never have I owned a refrigerator that allows for so much storages and I see my refrigerator on every TV show I watch.

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CMH6
Paso Robles, US
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Dec 22, 2022 1:37 am EST
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top of line kitchenaid microwave KMHC319E died in 3 years...not acceptable

payed $1,000 for it...serial # TR 8 36 1038. January 13, 2019

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Sharon Peyton
US
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Dec 12, 2022 3:50 am EST

I've had a 5 qt stand up mixer for a couple of years (the red Artisian). The finish has come off the 2 large beaters and I can't find them anywhere to replace. The finish is falling into the food I mix. Can you let me know how to purchase these 2 beaters? They are the same beater except one of them has the rubber on one side of it.

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Victor Leutschaft
US
Send a message
Sep 27, 2022 9:39 pm EDT

Purchased Kitchenaid royary grater from Canadian Tire about three months ago and the handle just broke.

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Overview of KitchenAid complaint handling

KitchenAid reviews first appeared on Complaints Board on Jul 13, 2006. The latest review Refrigerator was posted on May 10, 2025. The latest complaint refrigerator repair was resolved on May 28, 2019. KitchenAid has an average consumer rating of 2 stars from 417 reviews. KitchenAid has resolved 122 complaints.
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    +1 (269) 923-4770
    +1 (269) 923-4770
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    Senior Manager
    +1 (800) 584-4315
    +1 (800) 584-4315
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    +1 (855) 845-9684
    +1 (855) 845-9684
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    More phone numbers
  3. KitchenAid emails
  4. KitchenAid address
    553 Benson Rd, Benton Harbor, Michigan, 49022, United States
  5. KitchenAid social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all KitchenAid contacts
KitchenAid Category
KitchenAid is ranked 11 among 365 companies in the Appliances category

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