KitchenAid reviews & complaints 413
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unequal pricing nationwide
Kitchenaid is one of only a few major appliance manufacturer's left in the US - most appliances are made in China, Japan, or Korea, and some in Europe. I wanted to keep my business in America and show some patriotism with this major purchase, so I selected to buy a Kitchenaid, made in the good ole' US of A - in Ohio. When shopping online for it, I noticed that the east coast dealers were offering the model I wanted for $717 including free shipping and no sales tax, delivered to my door in California. But they couldn't sell to me because they said "Kitchenaid has a manufacturer's restriction on selling more than 150 miles from our store, and they are the only manufacturer that does this. I can sell you any other model and ship it to you - just not a Kitchenaid." I went on their website, and their website actually says this 150 mile limit when you try to look up dealers that carry their product - so the dealer told me correctly. When I contacted all of their dealers in California, the best price I could find was $953 delivered, including sales tax, for the same model. The CA dealer confirmed for me that Kitchenaid charges higher prices in some parts of the country than others for the same models, and prevents transfer across dealers of equipment with this 150 mile restriction, to enforce those price differentials. I contacted Kitchenaid about it, they said "we don't have anything to do with dealer pricing, and we don't care if they sell out of their areas." I told them of what was on their website saying the opposite, but they said "if you are dissatisfied with our answer, file a complaint with the Better Business Bureau". I did that, but the BBB can't process the complaint when it concerns merely pricing. So, basically, Kitchenaid gets away with it. This is so very wrong on every level. This American company is actually scaring away Americans who want to patriotically buy from our own countrymen, and they put obstacles in our way from doing so, and basically tell us they don't care about our concerns when we notify them. This is very bad behavior and policy by Kitchenaid. If all American companies behave this way, our country is doomed. Kitchenaid deserves to go out of business if this is their customer service attitude.
The complaint has been investigated and resolved to the customer’s satisfaction.
dangerous
Gas stove central burner shoots up a flame 6-inches high! It looks like a Bunsen burner from chemistry class. - And that is on the LOW setting. When used with the outer ring it shoots up 8-inches. We have called to get it fixed but KitchenAid sent the wrong parts. It is now one year later and we STILL do not have a fully functioning cooktop.
The complaint has been investigated and resolved to the customer’s satisfaction.
does not honor refund policy/poor business practices
I ordered repair parts from this company in October 2010. I eventually received the merchandise, but they sent the wrong part. I notified them about their error and returned the part for a refund. Their refund policy states that they do not refund the shipping costs unless it was their error. I explained this to the Customer Service Manager (who obviously has no clue about customer service !); however, he informed me that "Unless you received a part number other than what you ordered then you received the products you ordered" After repeated attempts to explain to him that Point & Click sent me the wrong part, he refused to refund my shipping expenses. I currently have an action pending with the local BBB for further investigation. DO NOT USE THIS COMPANY !
refrigerator compressor not replaced
I have KitchenAid refrigerator KSRG25FKST17 side by side and it is not quite 5 yrs old. The compressor has started making LOUD clunking/clanging noises for 5-10 seconds whenever the compressor shuts off. I can produce the noise by rocking the compressor on its rubber mounts with my hand. It also sometimes makes wheezing, squeaking noises.
I talked to KitchenAid and they said the compressor is not considered bad as long as the unit is cooling on both sides, which it still is. Warranty on compressor is for 10 years.
Do I have to put up with this for as long the compressor or refrigerator lasts?
blender broke for no reason
I purchase blender about 2 to 3yrs ago. I have all of your small appliance. I am not a person that uses them they are more for show. A couple of week ago I purchase a breakfast drink and I got out the blender to mix it. After it mixed up the drink I picked up the jar to pull out the drink and notice that the black connector that connects the base to the container was all broke up. This is suppose to be a high end item can someone please tell me what I can do. I am so upset at this because its only been used about three times which includes this last time.
poor quality
I purchased a high dollar, stainless steel Kitchenaid dishwasher ($600-800 range) less than a year ago (2010). My wife and I figured Kitchenaid has a good reputation and should have good quality. Well, think again. Two of the four roller wheel brackets on the bottom rack bent out of shape from less than normal use. The wheels now fall off every time the bottom rack is pulled out to load or unload the dishwasher.
Fortunately, the dishwasher is under warranty so a repair guy came out. He told me Kitchenaid makes its own parts and they probably don't want to make good brackets so they can sell more spare parts. As once a mechanical engineer, I reasoned that the brackets were not supporting the load of dishes on the bottom rack under the high temperatures during normal washing cycles. I think I could have easily designed a better part that could last 5 to 10 years without problem. How could Kitchenaid design rollers that last less than a year? All I can figure is that they must make good money on their spare part business at the expense of its loyal customers. As a not so proud owner of Kitchenaid, I now am fearful of what else will happen to the dishwasher when it is no longer under warranty (one year after purchase).
Note, I also bought a pricey Kitchenaid cooktop (over $1000) and already one of the six burner switches had to be replaced. Hasn't Kitchenaid heard of the big three car makers in the US who produced poor products and now they are playing catch-up to Japan's makers? Read "The Machine That Changed The World" by James Womack (from MIT) for that story. I imagine they will write a story about Kitchenaid someday as well.
small appliances
I purchased the three piece pasta roller and due to my own misuse I broke the flat sheet pasta roller. I tried to purchase only this piece and was told I had to buy all three - again. How ridiculous! The Customer "un-Service" department was no help at all. I wrote letter to both Kitchen Aid in Canada and the US over 2 months ago and have not even had the courtesy of any kind of response. The reason I couldn't buy only the flat roller - it was against company policy. That's a bit lame in my opinion.
I own only Kitchen Aid appliances and should really have been appointed their 'Good Will Ambassador'! My hunter green blender's rubber, (star shaped) coupler burnt out even though I rarely crush ice. I spent $11.00 for a new part & $30.00 for labour to have it removed and replaced. It lasted for less than a year. In between; I bought my mother a pink blender for Valentine's Day and, you guessed it; after less than a year, the rubber coupler broke. She didn't tell me in time to activate the warranty & was embarrassed, as it was a gift., as was I. I had hers replaced as well This time, I did the labour; but it was very, very strenuous and difficult.. Well, here is the kicker; neither one of us has a blender to date; as the parts are all once again defective & non-functioning.. I am so disillusioned, that by now, Kitchen Aid has not redesigned and improved this obvious inferior rubber part with metal. Shame on you K..A..! You have had several years to improve your product; yet chose not to. Simply stopped caring, have we? I haven't, as I am out at least $425.00. I just feel so duped . E-mail me please, so that you might redeem yourselves as a brand; and I might submit my personal contact information for complimentary blenders and/or refunds. Tthank you in advance. Regards, Liberty.
I received a Kitchen Aid 14 cup coffee maker as a gift. It makes coffee just fine but only 10 cups at a time. If you try to make more, the grounds overflow into the pot. What a mess! I tried using the permanent filter. I tried using paper filers. Then I tried using both together. The results were the same. This machine should never have passed inspection - if in fact it really did. It is a big waste of money. It has gone to the dump. Don't buy this.
scam
We purchased a Kitchenaid dishwasher and it was installed in July '08. The rack tines were never well covered when installed. When we first tried to start the dishwasher, it would not start. Kitchenaid had to replace the motherboard before we could start it. Now the racks, including the glass and cupholder racks which came with it are rusted out. Kitchenaid has a warranty on the racks from year two through five written in their "Dishwasher User Instructions" which came with the dishwasher. After two months of waiting, we finally received the replaced upper and lower racks, but not the glass and cupholder racks which are a part of the racks and made out of the same material. They are charging me $116.23 for the glass and cupholder racks, saying that these racks are not included in the warranty. You might want to think twice prior to buying a Kitchenaid appliance. We have a Kitchenaid refrigerator purchased at the same time as the dishwasher, and we had multiple service calls in the first year. These are expensive appliances, but we have found them to be lacking in quality.
defective product
I have reached out to many companies over the years but have never had a worse experience than I recently had with KitchenAid. Horrendous customer service pretty much sums it up.
I purchased a 7-cup KitchenAid Food Processor during the summer of 2010 at a local Bed, Bath and Beyond store. I only used this processor a few times when the handle of the plastic bowl broke during normal use. Pieces just came off in my hand making the unit unusable since it must lock into the back to operate the unit.
I contacted KitchenAid customer service in early December 2010 giving them the model number and purchase information, I also explained the bowl was defective and asked how to arrange a replacement since no product should come undone… especially after light use.
It took THREE WEEKS before they wrote back to me. Instead of offering help or to make the situation right, I received a curt two line response telling me I was welcome to ORDER a new bowl for $39.99 and gave me a link to their webs site where I could place my order.
I was taken back. No apology for the defective merchandise or weeks taken to write me back, just a sale pitch to pay nearly $40 for an item that should not have broken to begin with. I wrote back immediately received absolutely no response.
I then wrote the Better Business Bureau to file a complaint. While the BBB has always been very helpful, KitchenAid continued to be rude and indignant right in the face of myself and the organization. They claimed my unit purchase during the summer was “years old” (calling me a liar) and that without me finding me proving where and exactly when (date, time, etc) I purchased this unit, they would not offer any help at all.
Again, stunned. Not only did they take weeks to respond to my original inquiry, never responded to me a second time and not once made an apology for their defective item, they we calling me a liar about when I purchased the unit instead of working with me to resolve the issue. I responded explaining again that this was a plastic bowl, should be replaced at no charge and the $40 replacement price of the bowl was more than half what I paid for the entire unit. I also stated I would never take time to reach out to a company on several occasions has I not purchased this machine when I said. My time is much more valuable.
I had hoped my final letter would awake their sense of right and wrong. No such luck. They responded today to the BBB with another curt message (unsigned) saying it was “the customer’s responsibility” to provide them with the information they demanded. They ended the message with no further comment. As far as they were concerned, they were done with me.
I have never in my life experience a more poorly run company nor customer service organization. Weeks to respond to customers looking for help, followed by endless debate and calling their customers liars instead of offering assistance.
My search of the web shows my experience does not stand alone. I hope all will take pause before purchasing ANY Whirlpool or KitchenAid products in the future. I certainly will. BUYER BEWARE!
I need to amend my complaint. About two months after posting it I came home to a box. I was confused since I had not ordered anything. When I opened it it was from KitchenAid. No letter, no prior phone call just a replacement bowl for my food processor at no charge. No idea how it happened or why they totally changed their position nor was I called after to see if I received it.
The complaint has been investigated and resolved to the customer’s satisfaction.
refrigerator
On 12/30/2010 a Kitchen Aid customer service representative gave me the number of Able & Ready Appliance. An appointment was made to see if they could repair my refrigerator before I purchase a new one. The appliance has not been functioning properly since it was approx 15 months old it is now 9 years old (Kitchen Aid was contacted when the appliance first broke I was told they could send a service rep to fix it since it is out of warranty). After reading different reviews on the internet I concluded that the door wiring would have to be replaced for approx 800 dollars. I decided to not pursue repairing the appliance at that cost.
Years later I decided it was time to buy a new refrigerator but before I spent 2500 dollars I thought it would be worth call in a rep for $75 dollars. He arrived on 12/31/10 at approximately 12:00 pm he looked at the appliance and smiled and said you know there were electrical problems with this model He tested the wiring and it shorted. I explained to him that that was the noise we hear from time to time. He called KA customer service then spoke to them. After hanging up the phone he said that KA use to offer assistance on this model for up to 60 months, but since you appliance is over 5 years old I would be probably out of luck. He recommended I call KA customer service for information. I asked him what the cost to repair the appliance is and he said 700 to 800 dollars, he then said I would be better of purchasing a new refrigerator.
As soon as he left I called KA customer service and spoke to Julie I asked her for her last name and she said I am not allowed to tell you. I explained the situation mentioned above to her and she said there is nothing she can do to help. When I told her I research different blogs on the internet and I think there is a problem with the model because it’s sparking and it seems to be a safety issue. She told me it was not a safety issue because KA has no knowledge of electrical sparks on their products, she also went on to tell me that the blogs are just opinions and mean nothing, she also told me that the guy who came to my house was trying to overcharge me for something that does not need to be fixed. I told her that KA customer service recommended him. I then asked to speak to a manager and she asked me 5 times what I was going to ask him. I finally told her I would be discussing my refrigerator with him. After waiting 40 minutes a mangers named Frank got on the phone and I explained the situation to him plus my reason for asking for him. He quickly cut me off and said there was nothing he could do. I said okay but I just want you to know that I will never buy another Kitchen Aid product and I will never recommend KA to anyone I know. I also told him that I would be telling anyone who will listen to how I was treated by KA customer service. He then said you think I don’t know what you are doing; he then said you are threatening me so we fix your refrigerator. I disagreed with him and then told him that I have no interest in having my KA appliance repaired for free. I then asked him if I was still threatening him. It was quiet for a couple seconds. I then told him that I will be writing a letter to management to discuss how I was treated by their CUSTOMER SEVICE DEPARTMENT. He told me that KA documents everything and he will be waiting for my letter. I then told him then you should have record of my previous calls years ago regarding this issue. I then ended the phone call.
I am sorry I have to write this letter and I hope that someone at Kitchen Aid cares enough to write me back with an apology for the treatment of a customer by the Customer Service Department.
Thank you
Thomas J Flynn CPA
[protected]@aol.com
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
i bought a kitchen aid fridge and freezer in 2008 and the insurance that went with now i am see rust or durithane on the freezer door had two service man come and check one said it was rust the other says its d;urithane and all im am get is the run around please call me back or i am going to fill a complaint with the small claims court or going to the tv because know one wishes to help me thank you G. gero
We purchase a KitchenAid wall over ($2, 000), used the self cleaning feature for the the first time just out of the 1 year warranty period and the glass exploded. Whirlpool wouldn't stand behind their product and now we have a $400 repair. Don't trust this brand - KitchenAid sucks!
I had a similar conversation today with Kitchen Aid customer service. They DO NOT stand buy there products. We have only had our refrigerator for 2 year and all three drawers inside have cracked. I purchased an extended warranty but of course it does not cover the drawers. They would not stand by there product to replace the drawers and would not even give a discount to buy the drawers. I have a Maytag as a 2nd refrigerator that I have had for 10 plus year which is drawers have never broken on it is in better condition that the $2000 Kitchen aid i purchased two years ago. I agree Kitchen Aid has horrible customer service and does not stand by there products.
Hi, I have same issue with my fridge of 1 yr old. Please contact me @ noorbeerm@yahoo.com We cannot accept their answer as cosmetic, because good stainless steel should not rust and furthermore it's not because of misuse of cleaning agents, because I have 3 other kitchen aid appliances still good. Please contact me, we should take this further for them to replace .
Thank you
Noor.
would not honor rebate
I bought a Kitchen Aid mixer from Kohl's on 11/27/2010. There was a $30 rebate for these mixers bought between 11/18/10 and 12/12/10. I live 70 to 80 miles from the store, so I do my purchasing online. I sent Kitchen Aid all required information, including the only receipt Kohl's sent me. My rebate was rejected. I called the Kitchen Aid rebate center and was told not enough information was on the Kohl's receipt. What am I supposed to do? Part of my purchasing this mixer was counting on the $30 rebate. I am being penalized for something I cannot help. If the Kohl's receipt for online purchases is not good enough, then Kitchen Aid and Kohl's need to fix this. Or, make it PERFECTLY clear that for people making purchases online, Kitchen Aid rebates won't be honored.
The complaint has been investigated and resolved to the customer’s satisfaction.
slide in stainless steel range
Purchased range 5 years ago from Kitchenaid. Have had the control panel to work the oven, 3 times. 6 months ago 2 of the burners stopped working and now the control panel is out again. After 5 years and multiple service calls, only 2 burners left on the range...it will cost almost as much to fix or just get a new one...have had other ranges, that have lasted over 15 years...Kithenaid will do nothing...their customer service is unconcerning. Don't need to do business with a company that makes inferior products, but spends alot of $$ on marketing only to not stand by their poor quality.
The complaint has been investigated and resolved to the customer’s satisfaction.
KitchenAid - rebate scam
I would like to speak to someone who can help redeem my Rebate. Here is some history for you 1. I sent in my Rebate form and receipt to you and it was returned because I did not provide the UPC code 2. I called Kitchenaid and spoke to a representative and asked her what the UPC code was. She told me it was on the box. While on the phone with the rep she...
Read full review of KitchenAid and 30 commentsfaulty heating element
We built our home using entirely Kitchenaid appliances because they were touted as being "top of the line" appliances. To our dismay, our Kitchenaid micro/oven combo, (I'd be exaggerating if I said I used it 20 times) is now unuseable. The night of my Christmas party, I put the lower oven on 350 to heat up two cookie sheets of rolled tacos. All of a sudden there were sparks, smoke, and fire. The heating element shorted out and burned a hole in the bottom of the oven and ruined it. There was nothing on the bottom of the oven. I have never even had to clean the oven. Luckily we were right there in the kitchen or it would have burnt down the house! Of course because it is ten years old, no warranty or parts. I figured it cost us $250 per year to have a "high end" oven. I had a Majic Chef drop in that is still working in a house we sold in 1987. Kitchenaid did offer a 15% discount on a new one...really? I wouldn't buy Kitchenaid if it was the last oven made.
The complaint has been investigated and resolved to the customer’s satisfaction.
We've had the same problem with our microwave door spring. We bought the "superba"model in 2001 and have to replace the spring every 1.5-2 years which costs $200.00 (including labor) each time. I would not recommend the Kitchen Aid combination micro/oven to anyone.
This oven is junk. Ours is only 3 years old and the spring in the microwave door only last 1.5 years. It has just broken the second time. KA won't own up to the fact that the design s flawed. Won't pay for repairs or parts. Won't even replace the whole door. You can only buy the spring and then try to install it. Very difficult and expensive when all said and done. So I'm trying to spread the work that the company doesn't stand buy their products. I wish I had come across complaints before we bought this appliance.
double oven
I too have had to put over $1, 000.00 into repairs of my Kitchenaid Convection Double Ovens. We cannot use the self-cleaning as it trips a sensor, we thought it was a fluke until we had to have the sensor replaced for the third time. In addition, the lower oven door hinges are engineered poorly. We have replaced them 8 times. We have begged for a solution to both, however, Kitchenaid response is, sorry. They won't recall or replace if it isn't a health hazzard. Why won't large companies stand behind their products?
I am considereing filing a class action lawsuit. Would anyone like to join me?
The complaint has been investigated and resolved to the customer’s satisfaction.
poor design causes service problems
Have a KitchenAid Superba microwave and convection combination built in unit. High end - all stainless steel in and out. Bulb burned out on microwave.
Called Kitcheaid help line to learn how to replace bulb because it wasn't obvious. Learned it had to be done by an authorized technician and they would book an appointment - $75 house call, at least $75 service cost, and over $20 for the bulb.
Ended up hiring local authorized agent and paid $100 service and $15 for the bulb. Turns out that to change the bulb one has to take trim off, pull the entire unti out of the wall, take a few wires off of the control panel and then move it aside, then reach in to replace the bulb.
Should have been able to buy the bulb for $8 and replace myself, but poor design doesn't allow. KitchenAid was not sympathetic and even tried to overcharge for the repair. Very disappointed.
mixer split in half
I purchased a Kitchenaid Bowl Lift Stand Mixer in 2007. A few weeks ago the beater shaft housing separated from the main part of the unit and fell into a bowl of cake batter I was mixing. No warning, no indication there was a problem with the unit.
Long story short, I called Kitchenaid, was told sorry the repair is on you. I asked to file a complaint. The CSR said that's fine but no one will call you back - and they didn't. I filled out the online contact submission on Kitchenaid's website.
Audrey A. replied with a glib e-mail saying it is unreasonable to expect mechanical units not to wear out or experience a "breakdown".
I don't know about you, but having a large factory press fit part of a mixer drop out of the main unit sounds more like a manufacturer's defect to me!
Bottom line, repair will cost $80 - $100 with no guarantee it will hold and the authorized repair center says he sees this a lot. Kitchenaid refuses to acknowledge a defective design or manufacturing process so I am stuck with a split in half mixer.
Audrey A. was well trained to buffalo her way around the fact that the machine was defective and skirt the main issue. So it appears Kitchenaid's idea of customer service is to pretend that spending $300 on a defective mixer and having it "breakdown" after three years of occasional use is just fine and making the consumer feel like they are idiots for complaining.
Like so many others, I’m done with Kitchenaid products.
The complaint has been investigated and resolved to the customer’s satisfaction.
new defective refrigerator
Inferior products and lousy customer service - raleigh nc - do not buy anything from this store (Capital blvd). I purchased a brand new refrigerator and it was delivered to my brand new house. It has not worked properly since it was delivered. Unfortunately, the frig was delivered and I had to leave town plus not being told of the 10 day return policy, upon returning 14 days later I discovered the non-frost freezer side of the refrigerator was frosting and forming ice. I contacted the store and they referred me to a&e repair. After 3 a&e failed repair attempt they declared my frig... Non-repairable but failed to put down a reason, thus, kitchen aid sends a local repair company for a second opinion. The local repair rep said the frig needed to be replace but kitchen aid corporate refused and said to replace the gaskets for yet a second time.
No help from the local hhgregg whom sold me the frig. It's a consumer against a corporate giant. Customer no service... Do not by from hh gregg... Still a defective frig sits in my house with no satisfaction yet.
12/28/10 We purchased stainless steel Kitchen Aid appliances July of 2006. Top of the line double oven, microwave, dishwasher and side by side refrigerator. All were installed when the kitchen in our new home was finished a month later. I'd asked that the dishwasher be removed immediately after I'd washed all boxed items only to find the dishwasher would not drain. I was told all parts were exchangable a replacement was out of the question. The dishwasher has been fixed eleven times and the refrigerator five. Each and every time the appliance was down for a month. Two days before Christmas I was told by a Kitchen Aid rep they would do nothing about my dishwasher that would not drain AGAIN. I refused to purchase yet another extended warranty ($900 dishwasher and $300 in additional warranties - enough!) Kitchen Aid failed to tell me the dishwasher required the following accessories: A turkey baster, an ice cream pail and kleenex. The kleenex comes into play if a consumer expects Kitchen Aid to stand behind their appliances. I am livid. Today a Kenmore dishwasher was delivered and we paid $10 to haul their 'lemon' away. A kick in the teeth. I urge all readers to avoid purchasing items from Kitchen Aid.
warranty service
A few months after purchasing the piece of metal that connects the Microwave motor to the turntable broke. A&E has not been able to fix it:
For appointment 1 I took off work. At appointment time the service technician called, saying that he was backlogged and would be a few hours late. In mid-afternoon he called again saying that he would not be able to make it that day and that we had to set up a new appointment through Kitchenaid's 800 service number.
The next appointment was a week later. Even though we had described the problem clearly, the service man could not do anything about the problem other than confirming that the part was indeed broken and that a new part needed to be ordered.
About two weeks later (instead of the promised one week), A&E servicemen showed up to fix the Microwave oven. They did not know how to do it. They called there support department several times, but were never able to talk to anybody who could help them. They were often on hold for 20+ minutes and when they got through the support staff would hang up on them. So, they said that they had to take the whole unit out, but only after we signed a waiver clearing them of any damage they might cause with the removal and reinstallation of the Microwave-Oven Combination. We refused to sign this waiver and the servicemen left without fixing the problem. Now, about a month later, we are back to square one calling the KitchenAid 800 number.
To be continued ... but beware of KitchenAid's warranty and its service provider A&E Factory Services.
The complaint has been investigated and resolved to the customer’s satisfaction.
overall quality
We have the Kitchenaid KEMC308KSS01 convection microwave/oven combo. Had to replace the microwave light bulb and now the magnetron and high voltage rectifier. The quality of this product is the worst that I've seen. As an engineer, I can tell you that the design is a failure and unsafe as well. If I had children, I'd remove this unit immediately because the microwave door design is faulty and unsafe to say the least. The only good news is that I can fix this pile of [censored] myself so we've only spent $400 on parts so far; had we used a repairman, it would have cost over $1K! Half of the screws came stripped from the factory, seven were missing and a ground wire was not connected which could be extremely dangerous. The materials that comprise this unit and the terrible design and manufacturing, in no way justify the cost of this product. We will never buy Whirlpool or Kitchenaid again---NEVER! Good luck to all that are experiencing the same thing.
The complaint has been investigated and resolved to the customer’s satisfaction.
KitchenAid Customer Reviews Overview
One of the most significant advantages of KitchenAid products is their durability. Many customers have reported that their KitchenAid appliances have lasted for years without any issues, even with regular use. Additionally, KitchenAid products are known for their efficiency, with many customers reporting that they are able to cook and bake more quickly and easily with KitchenAid appliances than with other brands.
Another advantage of KitchenAid products is their versatility. The brand offers a wide range of appliances and accessories, including stand mixers, blenders, food processors, and more. This allows customers to find the perfect appliance for their specific needs, whether they are looking to bake bread, make smoothies, or prepare large meals for their family.
KitchenAid products are also known for their stylish designs. Many customers appreciate the sleek and modern look of KitchenAid appliances, which can add a touch of elegance to any kitchen. Additionally, KitchenAid offers a variety of colors and finishes, allowing customers to choose a product that matches their personal style.
Overall, KitchenAid has received overwhelmingly positive reviews from customers. The brand's products are known for their durability, efficiency, versatility, and stylish designs, making them a popular choice among home cooks and professional chefs alike.
KitchenAid In-depth Review
Product Range: KitchenAid offers a wide range of kitchen appliances and products, including mixers, blenders, cooktops, refrigerators, and more. The variety and quality of products available are impressive, with unique features and innovations that set them apart from competitors.
Performance and Durability: Based on user experiences and expert reviews, KitchenAid products are known for their exceptional performance and durability. The appliances are reliable and long-lasting, thanks to factors such as powerful motors, sturdy build quality, and positive customer feedback.
Design and Aesthetics: KitchenAid products are visually appealing and compatible with various kitchen styles. The range of color options and finishes available allows customers to find the perfect match for their kitchen decor. The overall design coherence across different product lines is commendable.
Ease of Use: KitchenAid appliances are designed with user-friendliness in mind. Intuitive controls, clear instructions, and ergonomic design make them easy to operate. The inclusion of additional features and technologies, such as programmable settings and smart connectivity, further enhances the user experience.
Customer Service and Support: KitchenAid's customer service and support are highly regarded. The company is responsive, helpful, and readily available to assist customers. Warranty policies, return/exchange processes, and online resources like FAQs and user manuals are provided to ensure customer satisfaction.
Price and Value for Money: When compared to competitors, KitchenAid products offer excellent value for money. The pricing strategy is competitive, considering the features, quality, and performance provided. The durability, performance, and customer support offered contribute to the overall value for money.
Environmental Sustainability: KitchenAid demonstrates a commitment to environmental sustainability. The company employs eco-friendly manufacturing processes, incorporates energy-efficient features into their products, and participates in recycling initiatives. Certifications and partnerships with environmental organizations further showcase their dedication to sustainability.
User Reviews and Ratings: User reviews and ratings from various sources indicate a positive sentiment towards KitchenAid products. Common strengths mentioned include performance, durability, and design, while weaknesses are minimal. These reviews help potential customers make informed decisions.
Overall Recommendation: Based on the evaluation of different aspects of the business, KitchenAid receives a comprehensive and positive recommendation. The wide product range, exceptional performance and durability, appealing design, excellent customer service, and competitive value for money make KitchenAid a reliable choice for kitchen appliances.
Most discussed KitchenAid complaints
us refrigerators sucksRecent comments about KitchenAid company
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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about KitchenAid. Discuss the issues you have had with KitchenAid and work with their customer service team to find a resolution.
Hi I am a KitchenAid representative and you can purchase appliances directly from us over the phone. Please contact us at [protected].