The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
KirbyScam and abuse!

I was recently bombarded by a couple of Kirby sales people. They asked me if I wanted a room in my home to be shampooed for free. Of course, I said yes, thinking that they were a new carpet cleaning company in the area. I let them into my home, then they started a demo of the Kirby. I admit this is a good product but I don't think it is the ONLY product. The sales rep said that if he sells the most vacuums then he gets a Rolex watch and a trip to somewhere outside of the US. After about an hour and 40 coffee filters on my floor, I wanted the vacuum-it was a good cleaning product. He told me the price-$2499. I told him it was too much and he 'called' his manager, on my phone by the way!!! Very rude tactic.. The 'manager' took off $100. Then I told him that was too much. He called the manager back and offered me $2300.00. I told them that I had to shop and compare other models and price points. They told me that the price was the lowest and if I bought it later it would be for the 2499 price. I wrote a check, then the next day stopped payment and canceled my transaction.

The smarmy sales guy, the canvasser, tried to shame me for canceling the contract. He tried to shame me for causing his sales person to be eliminated from the contest. I say shame on you, kirby for teaching these people these underhanded, dishonest, and classless sales tactics. The reps must let people make up their own minds on their own terms. Because of this awful encounter with the Kirby people/products I will never consider a Kirby vacuum. I am also shocked that with the way your sales reps misrepresent themselves and the product that anyone has ever bought a Kirby!!!

Responses

  • Mi
    misskristin Aug 23, 2016

    I ordered a part for my vacuum on 9/27. The money was taken out of my account almost immediately, and I have yet to receive the part. I have made numerous calls, and I get a recording telling me the Person at this extension is not available."

    I have left many messages, sent many emails. Finally today, I googled them and found they are a scam company.

    I learned always google a company before you do any business with them. These creeps are thieves. DO NOT DO BUSINESS WITH THEM.

    0 Votes
  • Kayla_Jessica Aug 22, 2016

    I hear that every one hates Kirby, I'm just wondering if its really a scam? I had an interview the company and I want to know if I should take the job.. Any advice.. Please

    0 Votes
  • Me
    Messa072011 Jun 09, 2016

    The girl was here for 3 1/2 hours!! They kept pressing me to buy one after i said no 300 times i said yes to shut them up and lied snd told them i didnt have a checking acct so i couldnt get one. They tore up my carpet then said it wasnt their fault that it was the people who put it in. And worst of all i had 20 bucks on my table before they got there and when they left it was gone!!!

    0 Votes
  • No
    NOT STUPID EITHER Jun 09, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Well, the vaccum they shoved down my throat no matter how many times I said NO won't pick up pet hair. So my recommendation to everyone out there is don't feel sorry for the BS story about the grandfather that the salesman wants to take for vacation with him and they are having a contest in the company that will help him do so.

    0 Votes
  • Ke
    KELLY Jun 09, 2016

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  • Wi
    William R. Hulme Jun 09, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Within the 3 business day (5/13/09)I mailed the cancellation notice. On 5/20/09 4:40 pm salesman called and wanted to pick up the KIRBY, he came over but did not have my Dirt Devil to return to me. I told him to bring my Dirt Devil back tomorrow and I would complete the exchange. He tried to tell me he would return my vacuum tomorrow I told him no again just bring mine back. On 5/21/09 @ 9:12pm he called and told me he had mine and he would be by in 20 min. At 9:50 pm he came with a Hover vacuum, not my Dirt Devil. Again, I told him to bring MY DIRT DEVIL BACK and we can complete the return. All he could say someone put the Hover in this truck and he had to take the Kirby. I had to be firm with him and tell him again BRING MY DIRT DEVIL BACK AND MY DEPOSIT OF $59.40 AND THE RETURN WILL BE COMPLETE.

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  • An
    Anonymouslyanonymous Mar 11, 2016

    I was a Kirby "customer service representative" as the company that recruited me suggested. I love Kirby as the vacuum, but the distributors of Kirby are the real problems, not Kirby itself. Under a false pretense, the company is like "something" enterprise, but turns out it's a distributor. I was hired very an unethical reason, because I'm Asian. The hiring manager was an Asian, and he said he will hire me because he knows Asians work hard! Bull, just because I'm Asian, I know what's right and what's wrong. Put it this way, a car dealer, although gets paid by commission, is still able to sell because customers need cars. Living in SoCal, cars are necessities, so dealers can easily make money; plus, dealers don't walk to customers, but customers walk to the dealer. Imagine this, you are selling a vacuum at a price of an old car, and you're doing door-to-door! The moment you walk into the house, you're seen as trouble, not a solution! Nobody wakes up one day and say "I need a vacuum". How can I do that? I was supposed to present the potential customers a misleading flyer saying I'm giving them a free carpet cleaning service for one room (if not carpet then it is hardwood floor). But my main job was to do a demo of Kirby! The moment I walked into the house, I'm seen as a liar, and I can't live with that! On the night that I knew I'm going to quit the day after, I did my last demo, and I told my customer, I'll give you a cleaning service regardless of whether you buy the vacuum or not! I told them I'm no salesman, but a customer service rep. I even told my customers that if it sounds like I'm trying to sell something, it's because it's my job to sound like that. On my last demo, the lady I presented Kirby was pleased with what I did, and she even felt sorry for me because I did her carpet which she said she owned for 6 months and never washed it! I was happy just to see a smile on her face, and I told her I'm different from other salesman as I keep my promise! She was pleased with my service, and my manager thought I did a good job. But is lying to customers about free carpet cleaning gonna be a career for me? Not in a million years. There are jobs that pay you well without telling lies. I used to do Verizon Fios, but at least Verizon Fios doesn't lie to the customers! Kirby is a workplace for experienced con-artists, or very very advanced salesman. But just be aware, the company lies to you about the hour, and you lie to customers about the service, will you be happy working for such an unethical company like this? The vacuum itself is impeccably excellent, but the price is overmarked! One customer told me she only paid around $80 for carpet service and she only needs to do once a year. What's the point? Tips for job hunters: if you're getting hired by companies like Kirby and Vector, you really should just quit. If the companies introduce you to successful people in the company, they are probably either lying or those people just couldn't find any other job.

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  • Gg
    gggggggggggggggg Jul 23, 2015
    This comment was posted by
    a verified customer
    Verified customer

    how do i return a kirby just got one yesterday they got me wheni had to much to drink lol...any answers to this would be great im in oregon here is an [email protected] thanks in advance

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  • Gp
    gp431 Jan 23, 2015

    I agree with all the above I have called several times and got the dealer once he said he would have salesman call and take care of it. I have not heard from them and they wont take my calls goes to voice mail .I called sheriff and they said I would have to take them to court to try to get my trade in and money back as they cashed my check the day they got it.

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  • Cr
    Criss Dizick Dec 18, 2014

    I worked for Sea-Tac Distribution for about 2 and half months. I was very successful however I didnt play ball with how they wanted things done. I did not lie to anyone or try to trick anyone. However I left the company because it was eating my soul. This is my story about the Kirby team. The training was all about how to use the system not sales tactics or anything like that. I thought that was odd but I was in a tough spot and felt like I could be a good salesman which I was. During my first few weeks we hit the military neighborhoods pretty hard and being in the seattle are there was alot of navy. Lucky for me I use to be navy so I had common ground, In a morning meeting the boss told everyone to tell these people that they where former military which was a huge insult to me and im sure all the guys that got busted (one of our kids had the cops called on him for stolen valor) I spoke out during that meeting and said we should not say we are military unless we really are, I mean I have tattoos and ID for proof and I can answer all these questions vets have. anyways thats just one jacked up thing. In those morning meetings they would make us sing songs but with Kirby themes it was totally lame and felt like a cult. we would go out at noon and work till around 10-11. they did want us to knock on doors that said no soliciting, saying that most people with those signs have no control of spending and your odds are whatever(high) however I always respected that and let people have there privacy if you dont want to be bothered Im not going to hit you up. We worked hard and never had a lunch break or bath room breaks. I never complained once about this but one day I really had to pee and my manager who I became good friends with would not stop for me it was insane. If it was raining tough luck get out there. I was making decent money off my sales around 500-600 a week and on avg I was selling 4-5 a week. Lets touch on that subject for a bit. When we got in we would have to call the head boss and let him know we where starting, then we would have to pull 100 plus pads or you get talked to pretty tough every time I was like whatever you dont even know what im doing but anyways. they wanted you to do this outline and hit every key point. I was just friendly and never put any pressure on anyone after all we were selling these things for 3, 800. I would have to call after our mattress test and vac kill test which are all designed to make the system look great which to be honest the thing does kick ### in the vacuum world. It was a win win for us on these test we cant lose. So what really threw my flow off was I had to call the head boss and my manager would randomly come in and start throwing offers out on the table. Finally after I was tired of all this and was selling these things I had a conversation with the head boss and just told him I can do this better on my own without all the interruption. He agreed and my sells nearly doubled. So then comes the jacked up part. after working hard for about 3 weeks he gives out this offer. that who ever knocks them self into the most demos to sales would be able to become a team leader for a weekend to see how we would do for promotion consideration. I thought to myself this is my shot and worked even harder then I normally did to get that spot and on that day I went 2 knock in demos to sales. only one who made a sale from the office. Easy win right? nope. I came in and the second in charge told me I was not team leading I was like oh okay whatever thats jacked up its time to go to work Ill make it up. He gave the spot to this chick who barely wore anything low cut dress let her boobs hang out acted scandalous all the time at the office, also slept with alot of the management It kinda ticked me off but nothing I could do. Now we normally have Sundays off but my daughters birthday was coming up and I wanted to get her something really nice and most people are home on sundays compared to monday-friday where people are at work or tired from there work day. So this chick was the team lead. Long story short we stop for lunch for the first time ever working there at a safeway(vons) and me and my buddy went to the bathroom and when we came out she was going in with a little white bag. No Im a sailor I drink on my free time, I have bought booze from this same store. they put it in little white bags. she drank it and came back to van. I was like this is not right at all, just because she is having a tough day trying to be a leader does not mean she can get drunk and put me and my coworkers life in danger. Now im going to touch back on my navy past. I was a master at arms. which the Military police. I made the call to contact the head boss and let him know what was going on. He told me if im right she is gone but if i am wrong I am gone. I told him I would put my badge on the line and if im wrong i would never claim the title as MA ever again I mean you can smell it on her. Well I took the keys and we had a short day to say. the next day she was not there before the meeting people came up to me saying I did the right thing. then she walks in the door and causes all this conflict. never the less she still got to lead after all that. finally My time came however were i was getting promoted to a team lead. I was sat down and found out that these things cost only 325 to purchase and all this then the math started to go down in my head. I make a sale for around 3000(my avg price I sold them at compared to the asking 3800) I would make 100-150 on each sale compared to there credit background if Financed. well as you could tell The guy was making a ### ton of money over me. I was his troop in the battlefield and he reaped the rewards. I walked out of my meeting looked around. told my girlfriend who I met at the company that we are leaving and we are leaving now and we bounced out. I felt like I just ripped off a bunch of people that I was used. On top of all this the avg salesman only last 1-2 weeks so they try to get as much money out of them while they still can. they promise that you will make 2000 a month if you just do 15 demos a week. which one other guy and myself was able to do. see with me since I was able to sell I would not make anything because my month was around 2, 150 he only made 600. so he should have been paid out 1, 200 but he was not. However I did get my revenge I was well liked among my coworkers. So I threw a little party get together and invited everyone. they all asked me why I left and I told them the math and they were like holy cow man I knew something was jacked up when the top salesman just peaced and they shortly within the week left the company as well and now are making at least min. wage which was more then most would make a week. I was just one of the lucky ones. I would strongly urge anyone who has the chance to work for these guys to not do it. It is not worth 70-80 hours a week. the whole thing just sucked from start to finish. I do know at least the branch I worked for the crew had a good heart and everyone there was good people. Thank you if you read the whole thing. If you have any hate mail/questions about the work or anything like that to send me you can reach me at [email protected]

    0 Votes
  • Te
    TestImage Jan 17, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Thanks for the info

    0 Votes
  • Jm
    JMF37013 Jan 17, 2014

    When I returned the kirby, they kept my check, and have not issued a refund. Called three imes and no calls returned.
    This seems to be the third time this man David Wallace is involved in a Kirby scam, yet Kirby Keeps providing him with the product. He also keeps changing his company name so when you look it up it doesn't show up as a fraudulent company.

    0 Votes
  • Ch
    chad20 May 29, 2013
    This comment was posted by
    a verified customer
    Verified customer

    This past Saturday a young man came to my door offering free carpet shampoo for one room. I told the guy that I already have a Kirby cleaner which has a broken wheel. He was very persistent and offered to shampoo the room since I already have one and try to fix the wheel. I regretfully agreed. A few minutes later two gentlemen came and began to shampoo the carpet. After they were done one of the guys told me to show him the broken wheel on my kirby. I took him into the garage where my son has his workout equipment set up and had just finished working out. He asked for some tools, I turned my back on him for 2 minutes to find out he had TAKEN my sons iphone 4s off of the ihome where had been listening to music while working out. Unfortunately, we did not notice this until the two had left. I called the local office and let them know what happen. The gal called me back saying he has denied (of course) taking anything and it is his word against mine...she said there is nothing she can do about the situation. When I asked if they do background checks on their employees before sending them into peoples homes, her response was we will start to do this in the near future...UNBELIEVABLE!! DO NOT TRUST ANY KIRBY REPRESENTATIVES IN YOUR HOME!!

    0 Votes
  • Mu
    musicprincess042 May 15, 2012

    I work for kirby too ... let me just tell you know you dont get your appointments handed to you ... its hard work you get in a door but it can def . be worth it ... its a gamble for sure

    0 Votes
  • Zr
    Zr0w69 Mar 26, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Can you call me? I work for Kirby and am A D.D.S I can explain this for you in depth... let me know if you can call

    0 Votes
  • Ha
    Hazard Mar 26, 2012

    Ok if anyone who has worked for this company please answer this truthfully. I just got hired yesterday to clean the carpets. They said I get 500$ a week for doing 15 demonstrations.. Now do I have to make my own app or do they just hand me 15 apps a week? They said thy get me 15 apps.. But doing a lot of research it seems like they just drop you off in a random neighborhood .. Now I don't know what to believe.. How do I know the people complaining aren't x- employes who got fired and there trying to bad mouth the company?? How I know if they telling the truth. Anyone can ease anwer me truthfully I would appreciate it message me back privately thanks

    0 Votes
  • Al
    alienmartian Feb 27, 2012

    Just bought a kirby yesterday. Grew up with one many years and remember using the thing for YEARS. There is no doubt that it is a far superior machine than any other vacuum. Including the dyson. I go through a 200 vacuum at least once a year and to be honest, they are not comparable to the kirby. The financing allows me to finally own an awesome machine that will last for decades and work better than any other over priced piece of crap. The guys were a bit pushy, but they have a really ### job and I'm glad I was able to not be a waste of time for them.

    0 Votes
  • He
    Hell in Hinesville Aug 02, 2011

    Bought the Kirby last night after 2+ hours of pressure for a "deal" of 1700 + interest + sales tax+ finance charge=2300. The return form is going in the mail TODAY after reading all of this. My thing is, I've never had a Kirby before and been in good health so what you dont know about wont kill you. These annoying sales people act like the Kirby is a life or death situation. It's a freaking VACUUM. I can think of much better ways to spend my money. I hate all these ###s targeting military. Yes me and my husband are both in the army and just so happened to be outside while in our uniforms. Its ridiculous how often sales people come through neighborhoods of a military town. UGH

    0 Votes
  • Ch
    chris plant Jul 15, 2011

    my kirby nightmare.a couple of days before easter a woman came to my door offering a free carpet cleaning saying they were new to the area. next thing i know there are multiple people in my house trying to sell me a vacum. they were from DC distributers (KIRBY OF BILLERICA) after a 2 hour demo they told me you must see the most important demo of all. they told me how the kirby could remove the millions of bed bugs that lived in my matteress and left there feces in the corner of my eyes in the morning.during the demo the kirby put a hole in my new king size mattress.since then kirby blamed dc distributers and they blamed the sales rep and now i have a mattress with a 10 year warranty that is void and the so called family kirby company does not care.

    0 Votes
  • Do
    dontletthemin May 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Yes, I agree with everybody that complained. They came just the day I was thinking to hire a company to clean my tiles in the living room. I alaso have a small rug there. Wow, they are experts in making you believe that you can get a good deal. I the end I felt so tired after so many calls, it was like 11, almost 3 hours!!! I felt sorry for them. So I signed the contract for 1200 for 36 months but it actually added up to 1600 with the interest. Why didnt I use the calculator? why didnt I use the computer? I told myself I will never make a decision out of sorry or presure, And I even told him (the new one) that and he kind of understand it when the other guy came from outside and heard me the said. ok lets go, I was like finally but then we start talking again on how I would recommned this machine to someone that could afford it WHEN he made another call. So I gave all my infomation SS DOB PHONE # etc. I was so mad at myself the minute they walked out with my vaccum cleaner. I didnt touch the machine and I started calling all the numebrs possible to cancel that. I the end a girl call me back in the morning. She wanted to lower the price to and she said she would call her boss. I was still confused, I told her that a just wanted to cancel it so she said she will call back. Then I call many times but she never answer. Anywasy I left a message that I will cancel anyways and that I was calling the company that they were going through for the payments (it seemes a real one) so then the same guy called me and I told him to come to pick up the machine. They came the pushy guy and the boss. I was nice and polite so at the end I didnt felt for it (900) I told them no thanks, I just cant do this now maybe in the future. They were like mad i could see but I was being poilte and treated like they were professionals so they "tried " to act like that. They took the machine and gave me my machine back. When I asked the guy to sign the contract for the cancellation, he had no idea where to sign or what was that, he started reading and said ok, I have not idea what his name was, or if that his signature. I took some pictures of them leaving from my window. I wonder what they will do with all my information. does anybody know? I will call around to make sure they dont use it.
    Anyways...how sad people want to make money in a dishonest way. I dont want to say bad things baout them but to all the poeple out there, please do not let them in!! and to all the sellers, please get a real job. that just makes you a ### of person, where is your dignity!!! Kirby, your machine is great but please is not the wonder of the world!!!

    0 Votes
  • Me
    Megan2011 May 03, 2011

    I just left Kirby today. Brought back my moms kirby she baught and my friends. My mom used credit card. My friend used cash. They use your friends and family to push out the vacume.. I asked for my friends money back they told me they deposited in the bank they will mail him a check. I told them that dont fly cause what if lost in mail. they wrote me a check to give to him and told me "take the ###in check and get out of my ###in office" The boss Vess was in my face the whole time he did that. A inch too close to my confort zone. Peopkle are being black balled thinking they are going to get a new vacume when really you go back for the new one they are cleaning a used one in the back room. It was unnesercary and un called for. I didnt get paid a dime for working there. I wasted over 100.00 in gas to go there everyday and everywhere else. DONT WORK FOR J.P. Inderstries in Taftville. You will be SCREWED...

    0 Votes
  • Ki
    kirby opportunity Apr 21, 2011

    its sad that individuals whom are given a chance to improve their lives, enhance their incomes, and grow a career, lash out at those who tried to help them . its not kirbys fault some individuals fail and cannot acheive success in kirby . its no different than mary kay or any other direct sales type business. if you cant do it then grow up and admit it and move on. many offices have paid large amounts of money to help sales reps get out of financial hardships when they first get started . this is done to help... you never see this written. ive read that there was an physically challenged person that was working hard for an san diego office and failed . i know that individual and that guy was very successful for two years and was living a life that many who are on here complaining would dream about . he didnt make excuses about his disabilities or use them as a crutch to explain failure. he was inspirational to many for that. its sad that it ended badly but it had nothing to do with kirby, the office he worked for or dave beaumont who lent him thousands of dollars to help him out of a jam (to no avail). but whats your excuse? he is a hero and a testament to courage . what are you ? what do you see when you look in the mirror ? probably a guy who cant hold a job and likes to blame everyone else for their failures . who can get mad at anyone who is willing to work hard and do what they can to make something happen... its better than welfare. grow up and take personal responsability for yourself .

    1 Votes
  • Ma
    mary lou adams Mar 30, 2011

    The Kirby is one of the best vacuums available. It is such a waste for a dealership to hire the rude, right off the street low moral sales people. They are deceptive, any thing to make a sale. Salesman are so stupid, the Kirby has had a good name, but the mad salesman has made it a thing of the past. They take around six sales people in a van, one to canvass and knock doors, and the other to sell any way they can and it is a shame the dealer has given kirby a bad name.

    0 Votes
  • Ma
    mary lou adams Mar 30, 2011

    Kirby hires the [censor] of the earth to sell the vacuums, they are theives, liars, felons who could not get a real job. They love the quick money and love how they get it, they do not have back ground checks, they are out on parole or fresh out of prison, they do not do drug test on these [censor] buckets and just let me say and do what ever they like as long as they are selling nothing matters. They attorney General of each state should be notified of their horrible tactics and be ware to let any of them in your home. They are sex offenders, thieves, and anything else [censor] is associated with.

    0 Votes
  • Er
    Eritz Feb 03, 2011

    This Kirby offices are all a SCAM! They are not honest about the job opportunity, they waist your time and they don't ever deliver there promeses. Please if you are looking for a job! Move on! Not Kirby, they will not paid you. BUT FOR SHURE THEY WILL WAIST YOUR TIME!!!

    0 Votes
  • outfctrl Jan 06, 2011

    A couple of days ago, a good looking woman came to my door and asked me if I could have a kirby worker come into my home and clean my carpet for free. She said all I had to do is tell people about how great this vacuum works.
    Well, I have a top notch security system with cameras. I said ok. He showed up about 15 minutes later.
    This was at 6 pm. He unpacked the unit, put it together and started cleaning my living room. Then he cleaned my mattress, couches and ceiling (around the vents). He then shampooed my carpet.
    Well, around 930 pm he was finishing up and made a call. The salesman came by and tried to sell me the unit.
    I smiled and thanked him for cleaning all these items and I didn't want the unit. Needless to say, he wasn't happy, but I sure was...LOL
    All in all, it is a great unit, but too pricey. I actually saved money, since I didn't have to hire someone to do all that work. THANKS KIRBY!!

    0 Votes
  • Tr
    trustyourguts Sep 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    WATCHOUT FOR CRAIGSLIST ADS, and every other online employment opportunity that:
    1. Does not clearly state what your job responsibilities and commision/hour is.
    2. Asks for a "sample" work /"training" period/"trial" assignment/"screening" test, etc, that's UNPAID.
    3. Has VAGUELY SHADY office, paperwork, sign-in sheet, group meetings...and at last...
    4. Offers generous benefits for "young people", "vacations", "having fun".

    Went to a job appointment at Kal-B enterprises. at 10 AM yesterday, one of the off-/odd- choices on my appointment list... "manager" liked me enough to offer a slot in his training session at 12.
    Returned to a room-full of sad saps like me who are obviously going to waste their time here, which otherwise could've been spent looking for another legit job elsewhere. Saw posters on the wall about the top three distributors from different years, top sellers, top recruiters, etc. The final blow was a written slogan on a whiteboard that says "recruit 3 per month"... enough hints, I stood up, looked at everyone else, who stared back at me all puzzled. Then simply walk out of the room before the "training session" even begins. All in all, I spent less than 4 minutes.
    My message to everyone, follow your guts feeling. If it smells fishy, it probably is.

    0 Votes
  • Ci
    C.I.F Sep 21, 2010

    I just started working for kirby and your all right its bullcrap i just took it because i needed a job i have to girls i have to feed but i feel so bad traying to sell this kirby by the way im quiting after hearing all this

    0 Votes
  • Mp
    mpwatts15 Sep 12, 2010

    I just bought a kirby sentria model last week, and have to say I am more than satisfied by my purchase. I paid full price minus 200 dollars for the trade in of my dyson. i think the total was 2950 plus tax.
    I think most of the comments on here are people who have been misinformed. the salesman who came to my door and sold me the machine was very respectful the whole time of me and my family, and I beleive the machine i bought is worth every penny. shame on anyone trying to put down the kirby vacuum. they showed me everything fair and sqare, showed me all the differences between a kirby and a regular vaccum, there was no sneakiness or lying involved.

    the sneaky liars are the dyson and bissel vacuum companies who sell a $700 vacuum with a ball on the bottom, knowing you will have to buy a new one in a couple years when it breaks down.

    anyone who's OWNED a kirby will agree wiht me that they are the most reliable machine out there, unlike dysons orecks bissels and hoovers that break down every 3 years and have to be replaced over and over.
    thank you kirby!

    0 Votes
  • 1e
    1eyehaventgot Aug 13, 2010

    Okay, so look at this. The Kirby Cleaning System pays you Jack Didley. When you first get to orientation they tell you you are going to make $2600 (and most people assume that's a month) even without a sale, as long as you have appointments to go do the demo. Once everyone there is in a WOW state over that, they start changing their story. Turns out the people who do demos aren't the Appointment Setters, so that's what the appointment setters do. And the appointment setters are door to door solicitors. So it turns out that as a Dealer Rep (you, who does the demos) without a sale for the week simply get $200 if you have done 15 demos, or you only need 10 demos if you make them yourself without an appointment setter doing it for you. So basically you get nothing for your labor, only for the sale. No base pay. You use/wear down your own vehicle. You were tricked into thinking there was this huge base pay from the beginning, then they sprung it on you when they felt they had you. Well, I know what you're thinking. You're thinking, hey, that's what its like working in Sales. Maybe so, but I'm thinking this ain't where I'm gonna go (<-rhymes). I think I'm going back to my plan of volunteer tutoring at the library, and settling for a part time job along with it, or maybe even just work full time and hope to schedule the volunteering around it. The choir needs me as well, and I think I need a party bus. Please continue this discussion thread; tell me what you think.
    Reminds me of a cd I have called Hive - Working with sound, when I say "Spring it ON ya" and maybe I'll take a listen to that cd again. Don't get me wrong, those who make sales do very well, so I'm still considering staying with this, but, I think I'd be happier with my weekends back even if I'm not super rich.

    0 Votes
  • Mr
    mrskjh Aug 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hello out there everyone.
    I actually work for the Kirby Company, and after a fair amount of prompting from family and friends (and after making a very decent amount of money), decided to research complaints about Kirby. I would first like to explain the reason behind "a free carpet shampooing". We DO...and I repeat...DO...shampoo a carpet for free...provided you are willing to commit to watching us introduce our product...that is, demonstrate what it does. We show you for about an hour or so (longer if you express interest or excitement about a certain feature or benefit) what the system does and how dirt affects us, all based on facts, and then at the end of demonstration, we shampoo the carpet/buff the floor in question. It may seem dishonest, and to an extent it may be, but that is what our telemarketers do to get us in your doors. The reason behind that is that someone you know either bought one, or thought that you PERSONALLY would benefit from it, gave us your name, because we do NOT and have NEVER since Kirby has been around (1906, btw), used any advertising other than word-of-mouth.
    Another issue I would like to address is that of discounts. The retail value of a Kirby varies depends on what country and even what part of the country you live in. I happen to live on the East Coast of the United States, and here they retail for $2295. There is a discount for trade-ins on your old vacuum and there are discounts for contests. The contests are very real and we, as employees, appreciate it very much! We get incredible bonuses for just SHOWING you our product. The product sells itself, it has more than 20 patents, and we feel that it is worth $2295, compared to some other vacuums that sell at $3000. The reason we give discounts is that we, as salesmen, make anything over a certain amount. Here, we make anything over $1100. I personally sell for about $1300, because I would rather make a small amount of compensation off a lot, than a large amount off a little. The more sales I have, the closer I get to my contest goal. We will make whatever discounts we feel we are willing to pay for to get our sale to help us with our contest. We are all basically independently contracted, meaning we are our own bosses and disciplinarians, so experiences vary greatly. I was NOT taught to do anything other than give FACTS, show the equipment, offer different prices, and shampoo the carpet (regardless of the decision to purchase or not). Different offices are run different ways. I am very sorry for those of you that have experienced pushy or dishonest salesmen, and for those of you that have had terrible experiences with bad distribution. Some people have not been trained properly to sell, to display, to explain; what-have-you...and there are also some people who have not given Kirby and honest try. My trainer put it to me this way, : "Some people have tried Kirby and had bad results. If that's the case, you didn't try Kirby: Kirby tried you. And you failed."

    0 Votes
  • Aj
    ajmike Jul 27, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I remember these guys. Back in 2001, they tried to deceive me into allowing them to come to my house and do their stupid demo (none of this is made up or exaggerated). But anyway, I got a call from someone claiming to be on a "prize wagon, " saying I had won a free 50 piece toolkit. I was a bit surprised, but we agreed they would deliver my "toolkit" a few days later, so I gave them my address. I was actually pretty excited, until I talked to my best friend, who claimed to have gotten the same exact call, from the same exact person, only to have a "kirby" rep come out to his house and pester him for an hour, with no toolkit. On the night the "toolkit" guy was supposed to come, I simply shut the lights off, and pretended not to be home. After knocking on the door, leaving, driving around the corner, and coming back again, the guy finally gave up. The next day, I got a message claiming from Kirby claiming they had tried to keep our appointment, but there was no one home. Just for kicks, I called back and said I was unaware of any appointment, or even of Kirby for that matter. They still wouldn't admit it was them offering me the "toolkit"

    0 Votes
  • Sb
    sbretzius12 Jul 27, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i dont know where you worked as to which kirby but my fiance works for them currently and it was clearly stated in the contract that you must do 15 appointment demos a week to get a bonus pay of $500. other than that it's all commision. when you sign up to work there you should know that you are a single business man working for yourself. it is not an hourly job. it's the same as real estate or Avon. if you don't make the sale then you don't get the pay. if you aren't intelligent enough to read your own contract before starting the job then you don't deserve the pay anyways. we are nicely financially settled with rent, food, and providing for our newborn son.
    and as for the methods you are talking about, my fiance was never asked to spread the dirt back on the floor, be "agressive" or "threatening to the customer" and he was always asked to finish the cleaning job where he vacuumed a 4 foot peice of carpet, one mattress, and shampoo one room. they are told before they leave that they are not trying to sell the vacuum, only to show the customer what it's capable of and if they chose to buy it then great. if not then they move to the next house. they were told to make friends with the customer. not make them feel like they are being forced to buy some crap from a heartless salesman.

    -2 Votes
  • Wa
    wangatang Jul 25, 2010

    hi guys, your comments have amused me greatly. i am a kirby dealer in the uk and have been for the past 2 years, i appreciate the anger that certain people may feel if they have, unfortunately, been subject to what most would refer to as a high pressure sales pitch. however, in defense of the company, let me state clearly and without bias that there are plenty of hardworking genuine people who sell kirby homecare systems. i pride myself on being one of them. the product is fantastic and me and my family have one in our home, which my partner adores. FACT, it is far superior to any other machine on the market, and due to the savings it creates on electricity, replacing carpets and short lived vacuum cleaners it is a wise investment for anyone WHO CAN COMFORTABLY AFFORD ONE! Which is something, i hasten to add, i say to any potential customer who's home i have the honour of being in. finally in terms of the price, who has ever bought a car for the price on the windscreen?very few i would imagine. and why should the kirby company be criminalised for selling machines for less than the rrp? when supermarkets everyday sell products half price? the answer my friends is because its a sales business, exactly the same as ASDA, Wallmart or your local mercedes garage. so next time your looking for justification of a discount, open your eyes and look around, and you will see. thanks for reading and best of luck for the future

    1 Votes
  • Mi
    Micah712 Jul 25, 2010

    I just purchased a Kirby. The demonstrator cleaning the carpet was knowledgeable and the vacuum did clean very well. But I wasn't going to buy it for picking up a few specs of dust in(and under) my carpet. It wasn't until he used it on my bed(which I thought was weird seeing a big power vac used ontop a bed) that I realized what I was sleeping on and or breathing. I knew before they came that besides a lack of exercise their are mainly 3 things that are killing me(people) right now...food(bad food I mean), radiation(look it up, just trust me, I feel bad for people living at high elevation and don't know whats going on)...but FIRST AND FOREMOST...BREATHING! I can't tell you everything about it but absent any drug habit or natural biological handicap...what you breathe plays the biggest and or a major role in your overall health. The salesmen were a lil pushy. The unit started out at a high price. They even used the sales pitch that I had already made major purchases (3 piece couch, lazy boy, bed)and now needed their vac to upkeep them. They had a point, it would add years onto the furniture and also make them a lot cleaner for each of those years but I didn't really care. What I wanted to add years onto is my life. What I was interested in making better was my health and thats what made the vac worth it. So I purchased it. It does really suck(no pun intended) that so many people have had bad experiences. There's nothing that can be said to justify and or reconcile what has been done, just remember... unforgiveness is and has many times been likened to drinking poison and waiting for the other person to die.

    0 Votes
  • Li
    Liam Tyler Jul 19, 2010

    I saw an advert online about a sales delivery agent, rang the number and a lady told me to come down for the interview, i drove down, spoke to the manager about five minutes and he said hopefully he is going to get back to me, frankly i thought i wasn't going to get a call back, about 4'oclock i received a call from the receptionist saying i was successfully and i have been invited for a second interview, i got there with 4 other and we sat down, the stupid so called manager took us to the training and he started demonstrating how the equipment works, he said that all we have to do is present 60 demos each week to get £1600 a month, i started thinking how would we get the customers, luckily the guy next asked the question how they get the customers and he said what happens is we spend 2 hours knocking on peoples door telling them that we have got a fantastic price that they can win a car, immediately alarm bells started ringing, and i thought ok, i carried on listening, and he said when you get to the door with the card saying that we have got a fantastic price about the car, all you need to do is get their name and number and once you do that, the other people in the office would ring them saying that they are through to the next round and they have been selected to receive a complimentary carpet clean and i thought NO. but the thing is i am not a quitter, i stayed through the three days of training listening to how we are going to go round peoples houses selling them over inflated Hoovers, make no mistake, the hoovers are nice, they do the job, however it is the whole that just makes me want to cringe, they tell you that it is not s sales job, that the kirby would sell itself, we were told that a lady would carry on the other training, we were promised that she was going to be this beautiful woman, i was getting excited, she finally came in and i was shocked with what i saw, anyway i am not going to continue how she looked like, but i would leave the imagination to you readers, but she is no where near what the so called manager hyped she was going to look like, they gave us a kirby each and the end of the training, saying we should take it home and practice with our friends and family and i mean practice, one would think that once you get home all you need to do is practice, however they said we should try and book as much appointment as we can, so i came in the next day and the lady trainer asked me how much i booked and i said 4, i saw the look in her eyes and i thought NO, this is definitely not for me, after the training that day, she said that i should go home and book as much appointments and i was thinking if it is just practice why am i being pressured to book appointment, anyway as i am not a quitter, i managed to book reasonable amount, we went home over the weekend and i managed to go for my first appointment, spent about 2 hours and one of the managers tried his best, to flog the kirby to my friend, he was actually interested in the machine funny enough, the manager i am talking about is a good guy though, went for my second appointment and the lady trainer was managing the control, what we had to do was when we were about to start the so called "demos" we had to ring in with the customers telephone, during training, i asked this question that why cant we use our own phones and the response i got was, that why would i want to use my phone, what about if there isn't any reception, that was the reason the manager gave me, that i should keep my phone in the car and use theirs, again i started thinking wow, is this really happening to me, anyway back to my second demo, i rang control and the lady trainer picked and i advised her that i was about to start my second demo, i finished the demo 2 hours later rand control informing them i have finished and she was trying to flog him the kirby machine, what my friend told me was that after speaking to her, he felt like shoving the money down the phone for her to shut up, and i thought if this is my practice weekend, why all this, there and then i decided i was going to quit, i have always been in sales all my life, did not want to get myself involved in hard core direct sales, lying to innocent people and making some so called manager rich who claims he has got a business whilst all he does is ripping people off, while i do the handwork going from door to door, so be warned, it just all scam, i am happy i quit. I hope they get caught.

    0 Votes
  • Fk
    fks1103 Jul 01, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Day I
    I just graduated high school and was looking for a full time job for the summer before college to help support my family as my dad was laid off by GE and the possibility arose that we may lose our house. I responded to a carpet cleaning job ad I saw on craigslist. I went to the interview dressed nice, shirt and tie, overall presentable knowing that impresses management in the trades of carpet cleaning and where it's frustrating to find reliable help because of the druggies and alcoholics are the main workforce in these areas. I had the interview with an older gentleman who was very energetic and actually kind. He talked about how I was dressed for success and he could tell I was motivated. He compared me to the dregs that came in there looking for work and how I was a go getter. He told me I started the first thing tomorrow morning. This further reinforced that it was a legitimate carpet cleaning agency manager frustrated with the pieces of crap that overrun his trade. I was wrong!

    Day II "Training"
    I went in for "corporate training" when I saw the exact dregs I was expecting. Almost all of them were smoking outside of the building. We walk into the training room where they had loud music and and a light system set up that looks like it would be in a cheap strip club at which point my mind screamed "NOOOOOO!!!" However, desperate for an opportunity, I stayed and kept an open mind. At one point of the training the CEO of the business stood up to speak and asked all of the applicants to stand as he called out their names. Then he asked who has a GED which half the room raised their hands, then no degree which resulted in the other half of the class. I was the only one who raised my hand for high school diploma only to be scoffed at and called a "f**king idiot" by one of the people behind me. They then introduced the top sales representatives and everyone introduced themselves lost their credibility with me as soon as they were three sentences in. (Not to mention the fact I am specifically not looking for a sales position based entirely off commission which made me downright mad and at this point gave me an untrustworthy view of these people.) Each and every one of them had to make up for their lack of vocabulary by filling in adjectives, adverbs, and nouns with f**k, s**t, [censored] bag (not to bad but do I take that seriously in a professional setting???) or once c**ksuckers. I don't mind some foul language among friends or close family but I'd rather my superiors not talk that way and they act in a professional manner. It's just good business. Anyways we then had training given to us by another foul mouthed salesman who told us all of the brutal sales tactics employed by Kirby vacuum salesmen. Everyone of them in these comments. He then demoed the vacuum and then gave us all Kirby's to practice on. My family has had Kirby vacuums ever since my grandmother bought them in the 60's. So putting it together was a cinch for me and was very redundant. Then anytime he would quiz us on the vacuum itself, I would say the answer 10 times sitting right next to him, but for some reason he never acknowledged my responses and instead asked the other poor suckers for responses. Disgusted by the people, the training, and the research I did, I am happy to say that I will crap on this dealership's credibility with anyone who was led there with false promises of a real job.

    Just to let everyone know that Kirby Vacuums are legit. It sucks when I've used vacuums at other peoples houses or workplaces and am not able to clean simple messes with them. Go to the right dealer or better yet call for an in home appointment and if they use high pressure sales then kick them out of your house and find another dealer. It seems like their organization is infected with these pieces of crap they call salesmen. Tip, just keep saying you really like the vacuum but it's too pricey. He'll pretend to call his manager several times and come back with a lower price each time. (Another one of their insidious practices.) They are great, however incredibly marked up and they know it. Instead of you paying, make them pay.

    0 Votes
  • Ga
    gam3rganxsta Jul 01, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I started the free training today for Kirby and they are liars, alcoholics, drug users n they are pieces of fat warm smelly [censor]!!! The job posting said 9am to 5pm, we went in and were told "don't be surprised if you get home around 10 or 11 pm, we all have to work hard n what you put in is what u get out blah blah blah..." [censor], I cant believe I quit my job for them n now stanfd unemployed a single father with bills to pay, but i am very lucky to not have signed any papers. I wish a Kirby salesman would come to my door, I would beat the living [censor] out of them. And to the 2 ppl who left comments who said that we are fabricating these stories, choke a fat dick you high class turds. And Gus in the city of El Monte is the smelliest piece of [censor] of them all.

    0 Votes
  • Ca
    canton girl 07 May 18, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Wow all of these comments have definitly put this Kirby job Iwas considering into perspective. I left my good job in the middle of my shift with permission from my ever so understanding supervisor who wished me luck to travel 30 mins for a interview with the Kirby company. I was given the address to find the location but when I arrived I was in a run down plaza where the only cars were at the outlet furniture store that was closing. I walk into the "office" and to my surprise the "head honcho" for that region was the only person there and I am a female so i immediatly thought I was in danger. I was ready though. I sat down and listened to him ramble about how much money I could make and to me it sounded good because I am a 21 yr old colege student with no kids and I just purchased my own home:) so the income was looking pretty nice, he explained that I would eventually come to make about $2150 a montha at the least and after I move up I would make about 75k a yr (more than what my sports psych degree would pay starting out after college). Now gratefully my dad, when I was younger had a prob with me always asking a million question. I didnt care, i kept on asking if I didnt understand. Thankfully I still have that habit and I asked the guy a ton of questions and all he kept telling me was that I could make a lot of money but I would need to schedule appointments and drive my own car. Sorry! I wnt! i refuse to put hundreds and thousands of miles on my car to demo a vacum or whatnot and not get paid. So for all of you out there, thanks for your comments. some were very helpful. If this was sucha good job and company than y do we stil have an unemployment rate that is still sky rocketing???

    1 Votes
  • 46
    463326 May 02, 2010

    I agree with all these complaints. Long story short, I worked 10 hours a day, 6 days a week, for a month as a trainee. I quit because I needed to find a job closer to my place of residency. I called the owner of the office to let him know I'll be picking up my check for the month that I've been working. He told me that my check would be placed outside under the rug since he stepped out of the office for a few minute. I get the envelope from under the rug, open it up, and all I see is a measly $50 check. I worked 250 hours and received $50. No wonder he didn't want to face me and give me the check in person. This wasn't the end of it. I deposited my check and I received it back in the mail a few days later with a side note that reads "Insufficient funds". I'm sure they did this on purpose. So a month of my life was wasted. My advice: DON'T WORK FOR OR BUY FROM KIRBY!!!

    1 Votes

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