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KFC review: Cold food, rude customer service 464

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Author of the review
12:00 am EDT
Review updated:
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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464 comments
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PegCo
, US
Nov 11, 2018 5:58 pm EST

Let me first just say that I am a 50+ white female. I personally love KFC and growing up saw nothing wrong with using Mr. Sanders as the mascot. But, time has changed and many people are afended by the company using a plantation owner selling fried chicken. The company should really consider changing its mascot to attract more people.

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Edoylesc171
, US
Nov 05, 2018 7:13 am EST

I received to worst service at the drive through at the Carolina Forest kfc in Myrtle Beach. I set in line for 15 to 20 minutes for 2 chicken little sandwiches. Then the employee takes her slow time walking out to hand me my food and never appologize for the wait.

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Jonathanp
, US
Nov 04, 2018 6:44 pm EST

I went too kfc with my family today spent 35 dollars jus too find hair in my food.

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Vanessarbrown44@gmail.com
, US
Nov 05, 2018 5:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

The kfc is on Hartley Bridge Road Macon Ga 1st

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juliamillikin01
, US
Nov 05, 2018 2:34 am EST

We went to the KFC at 8:30 pm on 4/20/17 in Morton, IL and asked for an 8 piece bucket, half crispy half grilled. They said they had no chicken! Really? Was it because they didn't want to make any or because the freezer was empty? Either way, how is the chicken place not going to have any chicken?

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Tammy Vinton
, US
Nov 05, 2018 3:48 am EST

What does a drive-through today to get your finger licking good chicken which I absolutely loved and was not given any napkins how do you eat Finger Lickin Chicken with no napkins can you correct the problem this was Elk Grove off of Laguna Boulevard and Highway 5

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Austen Haynor
, US
Nov 04, 2018 11:40 am EST

My question is why aren't you guys selling BBQ sandwich anymore? First the BBQ chicken and now the sandwich.

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Nathaliebell
, US
Oct 31, 2018 6:35 pm EDT

At the Atascadero California KFC on Tuesday, May 2nd I ordered the 8 piece bucket listed as being part of the $20 fill up ... a special advertised offer. When I got home with the package and opened it I discovered 4 legs and 4 thighs in the bucket. Certainly this was not what I had anticipation. I feel KFC was less than reasonable.

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Pat Longwell
, US
Oct 31, 2018 11:28 am EDT

I have enjoyed your chicken fried steak many times. The coleslaw was one of my favorites. The dinner I ordered tonight was subpar. The coleslaw tasted as though somebody had dumped disinfectant into it I have refrigerated the uneaten portion in the event I get sick. I am so disappointed.

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Jasmine82
, US
Oct 31, 2018 8:07 pm EDT

I picked this up in KFC Northport Alabama 35406. It's a purple tab of some sort just sitting in the bottom of my bucket of chicken. This is unacceptable! My child ate from this bucket!

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Micheal robinson
Memphis, US
Oct 31, 2018 8:46 pm EDT

Manager name was Tiffany . At the KFC on Elvis Presley blvd Memphis, Tennessee . She was rude, aggressive and disrespectful

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Cellivia
, US
Oct 31, 2018 1:40 pm EDT

The chicken tasted old ..buscuit was hard... macaroni was runny...I want get reembirse..I'm not happy with the food so I hope someone can check that place in aramingo n castor ave

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Tyreka mcelveen
, US
Nov 01, 2018 1:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They forgot my corn on my mash potatoe bowl.

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Tammy Wilmoth Shepherd
, US
Nov 01, 2018 12:13 am EDT

I was at your restaurant#J433019 to get some food and I noticed that one of your employees wiped their nose with their hand and proceed to get some food for a customer without any gloves on or they did not even wash their hands, I feel that your employee did not take into consideration of the customer.

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Wanda Rucks
, US
Nov 01, 2018 1:22 am EDT

Just got a potpie "meal" and didn't even get a cookie! Plus, my pie was full of bones & cartilage! What a let down! Not to mention this location is a franchise & the owner refuses to honor kfc coupons. Will never visit another kfc again!

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Cotterell
, GB
Oct 27, 2018 11:40 am EDT

I orders boneless deluxe family meal and hot zinger tower meal from junction 9 KFC I got home which was only 3 minutes away my boneless family meal was cold my zinger meal was the wrong one thay gave me normal tower burger not zinger what a waste of 20 pound that was thay always getting things wrong there.
It was Tuesday around 6 0clock.

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Patience9921
, US
Oct 27, 2018 3:10 pm EDT

At the store on 432 central avenue I come into this store and there's always menu items missing. The store closes at 12 and there's no famous bowl or hot wings. People wait on line to get this information. I've come mid day and this has occurred also.

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Tirthankar Kanti Dey
, IN
Oct 27, 2018 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered mingles bucket the half bucket of chicken was provided in Siliguri Sevoke Road counter. When we complained we were totally ignored. We said we have had in other counters across India but this was never done. But they gave a deaf ear. If we don't get the value for our money we will never visit again.

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Brianna Gentry
, US
Oct 27, 2018 12:33 pm EDT

I just waited for 15 minutes to order and was ignored by all employees working because they were to busy talking to each other in the back. I also just watched 3 people back out of the drive through because of the outrageous wait. Will not be back.

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Mad1566
, US
Oct 27, 2018 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to the KFC in Uhrichsville Ohio and they r very disrespitful ! The MANGMENT is a JOKE! There was a family that came in and the manger gave the people FREE FOOD I feel that was very wrong! I had to pay for mine! They r a very bad place to eat don't waste your money there!

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April Ausby
, US
Oct 27, 2018 4:27 pm EDT

There was a portion of a plastic bag in my coleslaw. I found it in my mouth! I returned to the store with the item and the manager apologized. I'm so not happy with that.

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Linda. C Perkins
, US
Oct 28, 2018 3:38 am EDT

KFC Richmond rd lex ky worst chicken tenders we ever had. small, thin, hard, crispy, not like any other KFC I ever had. Poor quality...nothing like other locations. Nothing like we have eaten at other locations. No similarity to KFC chicken...tasteless.

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Anc19892008
, US
Oct 28, 2018 5:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to the KFC on arsenal St. Watertown ny... And the chicken was greasey, hardly any coating on it but the legs were over cooked and dry the potato's were watery they just poured out and corn was dry and brown...the gravy was cold and lumpy ... The only thing that was any good was the biscuits. For 3o dollars that was not worth 5 dollars.

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Sasha-lee De Vries
, US
Oct 27, 2018 5:27 pm EDT

Good day I would like to know why the dunked burger was taken off the menu... And can't be made if dunked wings can still be made

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Iceman 1957
, CA
Oct 27, 2018 11:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We bought some chicken the batter was not good it was crunchy. We always buy KFC we like the hot wings popcorn chicken. The bucket we buy for the family sending you pics of the day we had bad batter!

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rashidi ali
, US
Oct 22, 2018 10:41 pm EDT

To many accused to sent the package i'm oder... Now need to wait a few day for refund my money back... Ur staff force me to make cancel... Because them dont have raincoat... The rain is not heavy... Desa jaya kfc will give -10star

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Dakodah
, US
Oct 22, 2018 8:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to the kfc on Vineyard In Rancho Cucamonga California and I order through the drive through 20 fill up they told me it would be a 10 minute wait so I pulled to front waited for 20 my fiance needed to use the restroom and they had no soap and no paper towels when our food was ready they said they had no breast so I didnt get what I payed for

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Kfc blows
, US
Oct 22, 2018 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Chicken is dry and small . they are nasty to customers. it needs to be closed or someone else needs to too take over.I don't eat at any kfc anymore. They are always running out food. They always short of workers. Got to wait for 10 to15 mins just for your food. If you say something they get smart back to you.

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Kevin McGinley
, US
Oct 22, 2018 10:24 am EDT

I recently purchase hot wings at Hazlet New Jersey there were two hot wings that had no chicken in it it was terrible it was only bread crumbs I don't believe there was any quality control thank you even though the service was excellent this product is inferior and should have been noticed

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Olgu Ibrahımogulları
, US
Oct 22, 2018 8:50 am EDT

Good day
I had a restaurant before but nowadays i am working for qatar airways as a pilot. I am living in doha qatar and i just want to tell you that your branch in doha is doing very bad. They are blaming the name of KFC. They are very very slow. It takes for them 3 hours to bring our food and its always same.
Place take care about it
Sincerely

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Neil Dobro
, US
Oct 22, 2018 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a Zinger combo at your restaurant in Glendale, Colorado. I think the street is Alameda.
The person taking my order was nice and very efficient in doing two tasks at once.
My complaint however that the bun was so stale even though toasted, that the top half crumbled away and the sandwich fell apart. The chicken patty was tasty however.

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Marguerite Smoote
, US
Oct 21, 2018 10:07 pm EDT

The wings was so full of grease and they was old and nasty I try to take them back but they said they where close and remind you we ate there so I had to leave witbout eating and went to Popeyes for my meal I am so mad right I really liked kfc but now . Feeling Sick

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Beth Odom
, US
Oct 22, 2018 7:40 am EDT

I've ordered tacos, chalupa, etc. this summer. I am sending a photo of what I received. Two different visits, same problem. Very little meat, lettuce, etc. on each item! Why can't this problem be addressed?

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Debrajeff Pierce
, US
Oct 21, 2018 10:55 am EDT

We go to KFC at least three times s week .It seems like they never have what we want .They didn't have extra crispy or grilled breast tonight.we went to Arbys

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yannllo
, US
Oct 21, 2018 11:16 am EDT

the Paris tn KFC chicken tenders were nothing but batter the lady preparing my food wasn't wearing gloves and was completely rude . I thought when they remodeled that it would be better but it got worse not to mention the buffet is shorter! they do not have as good food anymore I was a all the time customer at KFC and now I'm just disgusted...

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neverKFC
, US
Oct 21, 2018 8:38 pm EDT

02/03/17 Lincoln/Magnolia, Anaheim CA

I ordered $10 Wings Bucket at the drive through and when I got home the wings were only an inch big. I really felt like was scammed. What a big waste of waste money, never again! I'm so glad Popeye's just opened down the street on Magnolia.

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Horriblechickenstripa
, US
Oct 22, 2018 5:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The chicken is paper thin and chewy the wedges did not have any potato inside.

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Someone's Care
, MY
Oct 21, 2018 9:42 pm EDT

Mohon pihak atasan datang ke restoran KFC Pekan Pahang, bagi melihat sendiri tahap kebersihan restoran ini. Juga keadaan restoran yang sangat tidak selesa apabila sentiasa mengalami masalah penghawa dingin, kucing liar masuk ke dlm restoran dan org kurang siuman sentiasa mengganggu pelanggan makan.

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1234sss
, MY
Oct 21, 2018 10:53 pm EDT

If will send out delay about 1 or 2 or 3 hours, please do not notice any delivery approximately 30 mins on your website !

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Brenda Hitt
, US
Oct 21, 2018 1:03 pm EDT

I ordered a #5 in the drive thru, which is a leg, thigh, mashed potatoes, biscuit, cookie and drink. I get home to find 2 legs, a bowl of gravy, and a biscuit. How does a standard order, with no special requests get messed up?