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KFC review: Cold food, rude customer service 464

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Author of the review
12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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464 comments
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Di-Annee Jenna Tofolux-Tafene
, US
Oct 23, 2022 8:34 pm EDT

AM delux meal chicken was dry tasted old and dry

Streetwise 3 Pap half cooked and pieces did not include what I asked for (Breast) instead 2 wings and drumstick. Mash was very watery

Location New Market Alberton

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Priyanka gowdar
Mumbai, IN
Oct 22, 2022 9:04 am EDT

Thé burger was found with less ingredients for the price you paid and not fresh in nature ! The taste of chicken pop corn was very poor !

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debbie khan
, US
Oct 23, 2022 5:16 am EDT

I did not receive my mash potatos. KFC store # W750040 at 11302

S. Orange Blossom Trail Orlando on 10-14-22.

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Greg Routley
, US
Oct 16, 2022 3:52 am EDT

I may as well have taken the $ 8.00 and thrown it away.

I ordered hot wings they arrived dry, cold and tasteless.

Very disappointed in your product.

Check 858 Oct 8/22 9:14 PM

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Garry059
, US
Oct 10, 2022 9:52 pm EDT

customer service was really bad in drive thru at both windows they slamed it twice on me and we ask 2 secret receipe chicken and they gave us chicken orignal piece and there was no salt on chips bad bad bad service.. never going back to kfc colombo street.

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Charles Schwable
, US
Oct 10, 2022 5:06 am EDT

I was at KFC Villa Rica Georgia store yesterday at 10:20 am and at 10:30 am I went to drive through to order my food and after 8 minutes the employees told me they’re not open for at least another 1/2 hour I am disgusted with that store always waiting for my orders

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Plainviewtx
, US
Oct 02, 2022 1:14 pm EDT

I ordered a 10 piece meal with all white meat. I ended up with 7 wings! Didn't leave much chicken to eat. A few larger pieces would have been nice especially since you pay more for all white meat. This order was placed on Friday around 4pm. This was 9-23-22.

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John Youkhanna
Modesto, ca 95356, US
Sep 20, 2022 9:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This Location has NO running water, Restrooms closed.

It does not meet Restaurants code.

Please fix this issue

I hold ticket $ 1546. I was there. om [protected]

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jarentosi5
Dubai, AE
Sep 14, 2022 10:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

FAHIDI - DUBAI branch all staff bad very bed I'm not satisfied

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Posyh
Southampton, GB
Sep 10, 2022 5:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have just been to kfc and ordered a rice box with original chicken. Just got home opened the box and there is no chicken just salad so I have had to take a picked of chicken from my daughters meal. This is not the first time it has happened. The kfc at hedge end is diabolical. I don’t think I have had a correct orser yet

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tb321
INDIANAPOLIS, US
Sep 04, 2022 3:42 am EDT

Ordered a mac and cheese bowl and it ws only filled half way. I order this alot and have not be shorted like this before. 8/24/2022 at 1:28pm

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Alisha Winston
Detroit, US
Sep 04, 2022 2:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had been food poison and I need to to too some one no one has contacted me about this urgent matter is very important if no one reaches out to me by Monday I will be forced to go on the news the location was on West Grand boulevard another location Davidson and Wendy's on livernois food poisoning all three restaurants

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shiju cshiju
, US
Aug 06, 2022 5:56 am EDT

3 boneless only

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Angela80
Crumlin, GB
Aug 07, 2022 2:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got meal for my sons today in kfc In marmaris the chicken was raw pure pink My son ate some of this I have photos to prove

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Widura Weerasinghe
, US
Aug 02, 2022 11:17 am EDT

Today my parents visited KFC Galle, Sri Lanka today. They didn't had Ice Cream and Soft Drinks. Therefore, we had to bring it from outside. KFC should cancel such franchises. They are a disgrace to the brand.

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dom r
, US
May 06, 2020 3:17 pm EDT

On more than 2 occasions I have noticed a problem with the chicken leg drum sticks in the bucket I received from a KFC niagara falls ontario. The drum sticks are split exposing the long leg bone. Why and how does this happen please and how often? Here are some photos-

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Margot Janse van Rensburg
, US
Mar 01, 2020 3:16 pm EST

The worst service ever! We arrived at the kfc elarduspark in pretoria at 6:40 am on 25 february 2020. After waiting in the queue of 1... Our order was taken 6:45 am... By 7:20 am I had to walk out with no food after we complained.

And to top it all I had to wait from 7:10 am just to get my refund 10 minutes later!
Bad bad bad bad!

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gil harger
, US
Feb 05, 2020 7:44 pm EST

Have enjpyed KFC bowls in the past, tonight puchased two bowls on brundage lane in Bakersfield. The food was covered in a sauce making them soggy, and not tasty. Couldnt eat them and pretty much wasted the money paid for them, if they had put a little sauce in the bowl instead of soaking everything might have been edible .

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Gordon petrash
, US
Feb 01, 2020 9:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered through drive through.

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Motyl
, US
Jan 20, 2020 4:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

long waiting times for food and very disgusting behavior of employees

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GFRobinson
, US
Jan 18, 2020 1:13 pm EST

We can go to the Kentucky fried chicken in Fort Oglethorpe Georgia several times during the day and they're always out of extra crispy chicken breast. It looks like a chicken place would keep their extra crispy chicken cooked up ahead of time.

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Heinrich Goliath
, US
Jan 12, 2020 5:35 am EST

4 visits to Kfc Kabega Park, Port Elizabeth in a 6 week period. If they do not have any garnish, they do not have something as simple as an ice-cream with flake, then, human hair fried between the chicken & batter, hot chips that are un-done & fried in old oil, not to mention the slow drive-thru service. This is completely unacceptable!

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Jake812589
, US
Jan 07, 2020 6:59 am EST

They don't put any spices in the original fried chicken...,

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SVAnu
, IN
Jan 01, 2020 1:18 pm EST

As per the adv. At the order counter 15percentage off no axis bank card payment, attached order for the same. We order for 1475 but the offer was not considered.

When asked the manger said that it was effective only for al carte orders.

But the adv. Showed 15 percentage off for purchase of 850 inr .

Kindly look into the matter and resolve.

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Jake812589
, US
Jan 01, 2020 11:06 pm EST

For 6 months

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Kaitl'n Potter
, US
Dec 26, 2019 12:22 am EST

My sister in-law has been Throwing up since have the double tenders burger at 1:30-2 pm on the 16/12/2019 and had dyaria is well and a temp of 39 and would like a refund

This has happened before due to a different product and she has been like this since then

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shakkkkeeb
, QA
Dec 26, 2019 2:26 am EST

half cocked kfc gived also not hot like old chicken and not taste smel not good

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Micheal Shaw
, US
Dec 14, 2019 8:32 am EST

I love KFC but am turned off by the cleanliness of all the stores in the Waco area. It seems to be the standard because they are all the same. I've been trying to determine the least dirty one to continue purchasing but am having a hard time. It must be a way to raise the bar for cleanliness.

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Michael benson
, US
Dec 08, 2019 1:26 pm EST

They have very slow service don't get your order right very often and there attitude sucks!

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Scott19881690
, GB
Dec 09, 2019 3:16 am EST

There was a sue out the door of kfc. But very very few places to sit. When myself and my fiance sat upstairs the security guard threatened us and phoned police. 12 officers escorted us out of the premises. The most ridiculous thing iv ever been involved in. Something needs to be done about the way customers are treated at 1 of your stores

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baskar sridhar
, US
Dec 04, 2019 9:17 am EST

I will order Delivery is very bad and waiting for more than time 1 :40 minutes waiting and I will calling At the time not responding so very bad condition and is KFC

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Nichole Olivier
, US
Dec 03, 2019 2:58 pm EST

The music is so loud in the lobby you the cashier can't hear to take anybody's orders. I can't hear anything. I've asked 3 times to turn it down and all the staff said they don't know how to turn it down. Surely there are instructions to turn it down.

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bob fosco
, US
Nov 30, 2019 3:31 pm EST

Store manager said to cancell online order and rebook at pick-up to get sen=
Ior discount. Could not cancell on line order and asked he do so-was to;d he=
Could not. Asked for sr discount but he could not allow any? Additionally si=
De was omitted from packages

Rjfosco=20

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Hildavelez209@gmail.com
, US
Nov 30, 2019 5:08 am EST

ordered the $20 fill up meal legs and thighs did not get legs & thighs got breasts, wings was old& cold I drove almost 6 to7miles just to go to kfc was very unhappy with a my meal

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P. Alexander
, US
Nov 25, 2019 12:24 pm EST

Your attempt at making wings really did fail worst wings I have ever eaten anywhere. I have never seen anything that is as badly made as the chicken wings from KFC'S.

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Abdoul
, US
Nov 20, 2019 8:35 pm EST

This after ordering one order we get half of it, it is not delievery btw, then we get the next half boiling and extremly hot after waiting 15 minutes which really awful and not acceptable. We always get either cold chicken or extremly hot. This is land mark branch kfc in Qatar.

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Ms Marie
, US
Nov 18, 2019 8:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purrchased two (2) full up box meals at approximately 17;00 at the drive thru window. When I got home at 17:30 I saw that the meat was completley dried out as if it was cooked much earlier in the day rendering the meal unedible. I do not see myself returning to that establishment anytime soon. Product like I received should have been discarded.

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Annie Driggers
, US
Nov 18, 2019 5:53 am EST

It's ashamed how school kids are up there after 11:30 during school nights they should not be up there that late they have school the next morning at 8am I have talked to a manager about a month ago about this and the same is still going on this needs to be fixed kids in school should not be up there no later than 11 pm.

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joshhall5494
, US
Nov 13, 2019 2:41 am EST

There was a roach in my grannys food the burnt looking spot is the bug

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Paula Heitner
, US
Nov 12, 2019 7:45 pm EST

My family and I ordered a 16 piece family meal and when we got the sides they were the size of small. I have 7 people to feed and they hardly got any potatoes coleslaw or Mac and cheese. This is the second time I have had a problem with the kfc in clermont fl on Hwy 27. Please make it right or stop doing the sides