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KFC review: Cold food, rude customer service 465

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12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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465 comments
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Muhammad Aziz Hassan
, PK
Sep 10, 2018 10:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

KFC-f10 branch have always delivered me unfresh and cold food. I requested kfc helpline to examine kfc-f10 branch for quality assurance but nothing happen. Still, today, its 10th time, i am getting cold food. So, i decided to leave kfc for forever. Because, KFC is failed in maintaining food standard.

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Rebecca Mears
, US
Sep 10, 2018 4:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm Rebecca Mears Stephanie fired me cause I ask for a break where they do that at KFC Litchfield Illinois. We work 7 or 8 hour shifts with no breaks..Store manger horseplay all time throwing water getting people wet, one girl failed her drug test still didn't get fired what kind of company is this

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Jescyqa
, MY
Sep 11, 2018 4:48 am EDT

I jescyqa..
Pekerja beri saya sudu yg patah..
Sy order snaker box n pekerja bg sy cheese sikit..terlalu sikit..
Beratur terlalu panjang..kaunter hanya buka 3saja..sedangkan kaunter ada 6.. pekerja ramai..
Pekerja xmesra..manager xmesra..
Tq..

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Karen Banks
, US
Sep 10, 2018 1:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My chicken was raw inside and it was take out and the service was very bad. I love KFC but this was a nightmare. My soda was flat and I didn't receive the condominium that I asked for.

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Terry Chatman
, US
Sep 10, 2018 8:27 pm EDT

Ive stop in the kfc in Greenville Nc twice this week and order a 10 piece hot wing both timed they gave me a 5 piece call store manager and she told me to start checking my box 4 i leave unacceptable thats there job not mines

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Min Khant Htoo Cruz
, US
Sep 10, 2018 3:01 pm EDT

Is KFC officially halal in Bangkok?

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tra flo
, US
Sep 10, 2018 11:19 pm EDT

I had a coupon for a free go cup when I got my food it was old, now this was at lunch 12 pm there is no reason why my food being old. This is lunch time I got to eat a few of my wedges. Just because it was free doesn't mean you can give people old stuff.

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Kaitlynn Parker
, US
Sep 11, 2018 1:48 am EDT

The food was cold, drinks were bad ( I tried every single one) the customer service was some of the worst I have seen here. I am a member of the US Military and they save they give free small sides which we asked for but did not receive.

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Andrea2017
, US
Sep 05, 2018 7:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have placed various orders at ur restaurant and I have not one time got my order right. This time I didn't receive my biscuits and paid for them. I call and I get no response! Please fix this bc I love KFC and eat their all the time. I believe they need more experience staff

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robert n saddlemire
, US
Sep 05, 2018 10:57 am EDT

The person at the register was rude and the employees were arguing with each other in front of the customers very very unprofessional also the chicken I received was raw. store numberj580047. 11/16 2017 this is not the first time this has happened but today was way over the line

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Ramy Maarouf
, EG
Sep 05, 2018 9:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have ordered 2 zinger supreme meals and it was supposed to be delivered at 06:45 pm as mentioned on the attached mail but I didn't receive the order till now 07:20 pm and when i called kfc egypt complaint, they told me that there is a problem in the site and we start the order all over again and you don't have the right for any compensation.

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Sandra Harrison cato
, US
Sep 04, 2018 7:48 am EDT

Refund and my name is Sandra harrison cato Cato sandra599@gmail.com I live at Georgia king village apartment 9e 3:49pm Friday November 24 and 27 KFC store number g135 334. 125 bergen street Newark new Jersey ticket number $$$ 2138 with tax number [protected]. Call me .@[protected]

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Phyllis Patterson-Milton
, US
Sep 02, 2018 4:50 am EDT

Ordered original discovered I had crispy, hard fried and dry. I did not receive a receipt. I had a $5 coupon. I will not go back to this particular KFC. Not requesting compensation.

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Sean1231
, KR
Sep 01, 2018 1:37 pm EDT

I found this feather from my order in bundaberg hinkler kfc so i asked them what u guys do for it and they just said can replace just one piece of that chicken i found it while I eating i feel so bad and disgusting but u guys just try replace only that one? They don't had an apology as well

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Blaqphame
, US
Sep 01, 2018 12:28 pm EDT

I recently visited your Shreveport location on Mansfield Rd and was told they were out of chicken. That was the 3rd time it happened. I feel horrible wanting chicken from your establishment now. I feel like I'm bothering people.

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Donna Shove
, US
Sep 01, 2018 9:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The majority of the time this store does not have what is on menu. At 730pm on December 11th they had no breasts. Other times they can't fulfill with crunchy or original. You can place order thinking they will fulfill to wait 15 minutes and be told sorry they sold out. This store needs training.

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Ertnjs
, US
Sep 01, 2018 7:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to KFC on south main in 610 in Houston Texas yesterday around 8pm threw the drive threw I ordered 2 family specials 8 pieces the meal both meals were not done when I got home the chicken was slimmy omg just a horrible experience I served dinner to a family of 6 no one ate there chicken the breast in thighs had blood in please look into this

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Lexis Marie (Lexis_Marie97)
, US
Sep 02, 2018 6:02 am EDT

We found a piece of the spine in one of the $20.00 fill up. We have a 2 year old. What if he are it and could have choked. We called the manager. He was so nice about it. I stressed it wasn't his fault. It's the chicken company's that send them the chicken.

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Malikee
, US
Sep 01, 2018 9:40 pm EDT

I ordered a 7 wing special the manager whose name was Martin I believe made a comment " if you want free food go to the shelter" what type of customer service is that ? ! I will be calling corporate that is not the first time ! A young girl stood up for me I heard her at least you have someone who cares about your customers !

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Muhammad Uzair
, US
Sep 02, 2018 2:40 am EDT

I have dropped mail twice on the company site but they are not responding.

Mail Matter:

Effected By: Shahra e faisal branch
Date: 20th Dec 2017
Time: 12:10 PM

Tel: 92-21-[protected]-79 / Ext: 140
Cell: [protected]
Email: muhammad.uzair@waterdivision.com.pk

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Luckystar2
, US
Sep 01, 2018 11:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband bought a 20 piece original bucket of chicken from your Litchfield illinois store tonight. It was bad before it was worse tonight. I had to get the salt out it was so dry & flat not to mention overcooked. Plus you had to overlook the hair i found in my chicken. Will not set foot in there again

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mistyrowe75
, US
Sep 02, 2018 3:51 am EDT

I bought 2 famous bowls and there was no chicken in it!

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Adam Aguilar
, US
Sep 01, 2018 9:11 pm EDT

Its just filthy KFC is disgusting and the people are rude I hate it there I can't eat there no more

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Stephanie Perez
, US
Sep 02, 2018 4:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had ordered 3 meals and 2 were missing wedges a wing and 2 biscuits. I Called first and manager was rude, went into the store again and was told by the manager that "I can wait" then was never attended to The entire meal had to be discarded because it was stone cold by time I got back to eat it. Manager/staff were very unprofessional. Plz help..

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Vaughn Church
, US
Sep 01, 2018 1:29 pm EDT

I have Been Coming to this kfc many of time the food have been horrible chicken dried out over cook hard to bite down on not fresh at all like it has been sitting there all day old pieces of chicken I've have never complain I had family come from out of town spent close to $60.00 on my order to have the food taste this awful

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Sansah
, US
Sep 01, 2018 6:34 pm EDT

The Unprofessional way this store is handle is ridiculous. The whole team needs to be re-trained on customer service from the managers to the cashiers and those taking order through your car service. The managers are always frustrated and the attitude is unbecoming of a professional who is supposed to be in charge of a crew of 5-10 people

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PbrTym
, US
Sep 01, 2018 7:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wondering why no one has contact my wife and I about becoming the next Colonel and Mrs Sanders.
Yes... people are tired of celebrities taking a shot at the Title.
So why not select a permanent replacement and get back to making the best chicken in the whole damn world?

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Imtiyaz Bobat
, US
Sep 02, 2018 1:37 am EDT

At YAS MALL KFC, ordered a zinger burger. ZB.

The ZB doesn't look like the one in the picture, the chicken is half the size of the one in the picture. The chicken is also lighter. The tomato is frozen, and not fresh.

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Salvador99
, US
Sep 01, 2018 9:51 pm EDT

Went by one morning before they opened up an a worker was smoking a cigarette while cleaning the windows in the lobby then later drove around the other side store an 3 other employees were standing by the drive thru window smoking too very un sanitary

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John R. Ayala
, US
Sep 01, 2018 9:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On [protected] we order 16 piece chicken
It was so nasty we did not finish it, it tasted stale, dry, and real. Bad
Store number
#E791069
Ticket number
#3230

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beth purdy
, US
Aug 29, 2018 7:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please have someone call me after 4pm too much to type. The kfc/taco bell in 5890 kingstowne ctr, alexandria, va 22315.
The customer service here and employees and managers are terrible they all need to be fired and hire a whole new group...No manners/rude

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Bentley Wherry Jr
, US
Aug 29, 2018 6:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The customer service was poor and the food was cold very unpleased with the service I was at the drive thru I had a question to ask the cashier she waved me off then got an attitude when I address her being rude they didn't complete my order on top of that cookies was hard and food wasn't warm

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Katherine247
, US
Aug 28, 2018 1:21 pm EDT

Wasnt even told that they were out of tenders for the chicken littles. Instead they just put some popcorn chicken on. I understand it was before closing time but alls you had to do was tell me you were out of tenders and I wouldn't of even got it.

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John R. Ayala
, US
Aug 26, 2018 10:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Riverside, CA, United States
Add a Comment
On [protected] we order 16 piece chicken
It was so nasty we did not finish it, it tasted stale, dry, and real. Bad
Store number
#E791069
Ticket number
#3230

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Caroleen
, US
Aug 21, 2018 3:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are on vacation in Florida and decided to have a relaxing chicken dinner. Went to KFC in Kissimmee. Ordered the $20.00 special. What a mistake we made. The chicken was burned and stale. Must have been left over from last night. We ordered original but what we got was crispy even though it was dried out original. Worst KFC we have ever been to.

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Adasykes
, US
Aug 21, 2018 5:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have went to KFC Monday to order chicken livers they said they didn't have any that they would have them later that day when truck ran well I went back three days later to order same thing they told me same thing I feel like its poor management skills they never have what the customer wants

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beatrice ward
, US
Aug 21, 2018 3:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This complaint happen last year I gave all the information about costomer service and not only that but it was another costomer that came in the the store. And showed me a better deal for my food and get more at the sametime but soon as i told the cashier i wanted to change my order.She went on to tell me wont mess up my drawer.

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Cja1976
, US
Aug 21, 2018 6:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Chickasha KFC needs to be closed down you can't even get good service you go there they don't give you all your order they give you piece of burn up chicken it ain't nothing but some slop. The bathrooms are nasty and stink I am never going back there again .

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Prajwol
, AU
Aug 21, 2018 8:48 am EDT

There was original tenders instead of grill tenders.Previously KFC PARRAMATTA WESTFIELD didn't gave me a discount on my staff discount card too .

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Paul Hoye
, US
Aug 20, 2018 9:24 am EDT

i consistently get short changed 1 cent here, might not seem much.. but if i didnt have it i wouldnt get the food.. something needs to be done here... and they need trained in english.i feel very unhappy with this and it can spoil my experience.. can you please get back to me.. regarding any changes made to how things operate at this store..