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CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 465

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Author of the review
12:00 am EDT
Review updated:
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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465 comments
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customer45629
, US
Aug 20, 2018 3:27 pm EDT

i visited the new boston, ohio store on 2/18/2018 and was surprised to see how dirty it was where they stored the lids for the drinks. everything else in the store looked clean but was disgusted to see this.

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Kelly chris
, US
Aug 20, 2018 6:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I stopped by the Kentucky fried chicken on hwy 5 Douglasville ga
Last night ordered 3 pc and a Pepsi with biscuit ..
After I ate it about 30 min I started feeling concipated
All night long and this morning...please be careful ..

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Foxdiab
, KW
Aug 21, 2018 3:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Everytime the order is not complete and thr food is not well done. Customer service is not good and their is no support from the staff.

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krystal84
, US
Aug 20, 2018 4:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

employee wouldn't correct wrong order and was rude. I was catering for my son's bday and guest and needed my order to be correct. yes I apologize for the short notice at the store but it's no excuse for rudeness and short mannered employees

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Kurt J. Denmon
, US
Aug 21, 2018 8:07 am EDT

Address: 590 E, South Hwy 50, Clermont, Fl 34711

1. Cannot take a food order properly, gave the incorrect order. I was given significantly less food than I paid for.
2. Many of the items on the list were not cooked or prepared.

I went there around 2000 hrs, on 18 March 2018

Kurt Denmon

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Leej2
, US
Aug 20, 2018 9:50 am EDT

03-22-2018
11:19 am
I was dining at the KFC in Del city, Ok today for lunch, got the $5.00 meal and it comes with a biscuit, I took one bite out of the biscuit and it tasted like it had dishwashing soap in it, left that tingling taste in my mouth, and of course I brought it to the attention of the manager.

Lee J

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Kimberly Sue Mills
, US
Aug 20, 2018 7:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Never answered phones telling me they don't sell hot wings. Food is never fresh and there attitudes and they customer service is unprofessional and uncalled for. Dont think i will ever eat there again.

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Iamjasmine Monae
, US
Aug 20, 2018 2:07 pm EDT

I went into store J625110 located at 2111 S. Staples st. Corpus Christi TX. I had a coupon that read at the bottom that additional charges may apply for breast substitutions. Nashville hot or gold may apply. The manager Ashley would not honor making the chicken Nashville hot or gold even tho the coupon clearly states it. She wanted to charge me.

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MaryAnn Goulden
, US
Aug 20, 2018 8:43 pm EDT

Went to KFC on Nellis Blvd in Las Vegas.! To get your five dollar all white meat box. They told me they don't carry it. Why ? They have it available, they just don't honor the ad

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Levi Carson
, US
Aug 20, 2018 10:05 pm EDT

On March 31 2018 ordered a fill up meal from the drive thru window once home I had all thighs and a breast that was cold ticket # 1234 I am asking for a full refund of the amount I paid or store credit for that amount

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Olive vigno
, US
Aug 20, 2018 4:59 pm EDT

Its very bad, service is not good! They don't give you what you order. Most of the time it's wrong! They say they will make it up to you. But generally give you half of what you spend. It's time to put other posting saying same thing! I remember kFC food be special treat. Now is nothing more then waste of money.

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Lafayette
, US
Aug 21, 2018 5:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Driving through the drive through the PA system was terrible when trying to explain to the manager she was very nasty

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Lucyperez
, US
Aug 20, 2018 6:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to the KFC on west vine and everytime I go there they have hard chicken it's not eatable they over cook the. Hockey they don't even give receipts.

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Hmitch
, US
Aug 20, 2018 7:15 pm EDT

I pull up here and order 5 chicken littles. 1 large potatoe wedge and 3 chicken legs. And Then not only did I have to pull to the side of the building and wait 14 minutes for my food half of the order was ice cold and I'm told they don't even have hot sauce or ketchup to offer.

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Tasha Reyes
, US
Aug 21, 2018 4:58 am EDT

The chicken in the famous bowl was so old that I couldn't even chew it. Had I not driven away I would have returned it immediately! I feel like money was stolen from me, because I didn't pay a discounted price, I paid full price for old food.

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Laila Green
, US
Aug 20, 2018 11:37 pm EDT

Rude employees, no food ready, no cash due to them not having change, no tissue in bathroom, filthy bathroom, nasty dining floor, trash swept under the trash can, prep area floor nasty and one employee stated they weren't cleaning anything after she knocked an entire sleeve of cups in the floor

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Chief-Ruzani Adrian Tafadzwa
, US
Aug 20, 2018 6:29 pm EDT

I complained about slow service at KFC Wale St Capetown and the lack of Toilet facilities to the customers as the security guard had told me the toilets are not working.
The Manager, Andiswa actually told me to [censored] off and she exchanged words with me. I tried to take a video but managed to take the last part of the argument.

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Katiemorgan
, ZA
Aug 20, 2018 7:34 am EDT

I spent over R200 tonight at kfc northcliff for dinner, everything I received was below average, the order was wrong but how am I meant to sprinkle a solid peice of spice over my sprinkle pops ? I Tried to hit it with a spoon to try break up a bit, it didn't even crack! How old is the stuff you are serving ? And how do you expect us to eat this ?

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Suzanne Phillips914
, US
Aug 20, 2018 8:16 pm EDT

Very disappointing visit to this store. Food items and paper products left on tables and floors. Restroom beyond unsanitary

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Darnley Edgehill
, US
Aug 20, 2018 9:47 pm EDT

Those damn potholes in that parking lot. Everyone knows the local employees cant do anything. Shows how lazy the above leaders actually are. Literally it takes a phone call to do it. I want a call from the OWNER. Not some dumb bass.

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BettyJackson18
, US
Aug 21, 2018 12:37 am EDT

i was on front counter waiting on my food and i watched her make my sandwich with no gloves on and she didnt even have the decency to wash and sanitize her hands first. this is not my first time seeing her do this i am a regular customer and i see this all the time the sandwich was the last straw!

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JacksonMichelle
, US
Aug 20, 2018 5:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I find your commercial with the man on the boat saying that the chicken is extra crispy just like me offensive to African Americans and if it is not pulled I will file a class action suit against KFC that's like saying black people are extra crispy my name is Michelle Jackson [protected] email mjacksonmrsjm66@gmail.com

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Jessicatom
, US
Aug 20, 2018 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please change your Cole Slaw. It is dry and lacks flavor. Thanks.

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Christine Howlett
, US
Aug 21, 2018 3:41 am EDT

I purchased ten original recipe wing from LCD in Fulton, BY today. They were overcooked and completely dried out. By far the worst OFF chicken I have had.
Made me feel embarrassed I had worked for KFC in accounting the 70s.

Chriselainehowlett@gmail.com

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marie1122
, US
Aug 20, 2018 6:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to KFC to buy me a chicken pot pie I am a when I got home but I was full of vegetables but no chicken that is not good for me I called back and they said sorry so I won't be going back to that KFC anytime soon $5.49 is a lot to spend for a cup of vegetables

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Debbie Valdivia
, US
Aug 20, 2018 1:47 pm EDT

https://www.facebook.com/aimediaAUS/videos/10156076885719220/

I want you to watch this post. It is a sad day when your employee would laugh at deaf people

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CTP86
, US
Aug 20, 2018 4:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Went there to get food and the person taking my order was very disrespectful. I got my food and my order was wrong i take it back to fix it and the manager comes out and starts yelling at me as i explain myself. I have never been to a taco bell like this one its always dirty in the lobby and every employee is disrespectful and im not going back..

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Timtherrien
, US
Aug 20, 2018 8:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Every time I buy KFC I feel cheated.

The pieces are small with not very much meat.

Wal-Mart has better chicken than KFC.

I'm not eating anymore KFC. Your commercials show that you have big pieces, and that just isn't the truth in Edmond Oklahoma on2nd st.

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Fallyn
, US
Aug 15, 2018 8:42 pm EDT

You never put enough gravel in them. And it is to dry.

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Jenny2018
, US
Aug 15, 2018 10:18 am EDT

I bought food and my biscuits were undercooked I called and guy answered phone said he noticed they were but still put in my order, he asked if I wanted a biscuit? And mashed potatoes were old and dry like if they were prepared and sitting there. Never will I go again

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NeAunderia Noel
, US
Aug 15, 2018 1:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a 5 dollar fill up today my order was wrong. I went inside to correct it your cashier was very rude and very unprofessional I'm located in Nashville Tennessee

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MHunt84
, US
Aug 15, 2018 11:10 am EDT

I came across this video via Facebook about employees at a KFC in Byram, Mississippi. Employess at this location were making fun of a deaf couple and were being disrespectful. Something needs to be done take a look at this video thank you

http://m.msnewsnow.com/story/38330420/deaf-couple-claims-they-were-mistreated-by-employees-at-kfc

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Jamie1676
, US
Aug 15, 2018 3:56 pm EDT

I went through the drive-thru Tuesday morning and the assistant manager whose name I don't remember told me to go [censored] myself and told me he did not need my business.

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DLamb214
, US
Aug 15, 2018 7:09 am EDT

After placing my order and paying, they delay delivering the order by 10 minutes, they forget the condiments, and give me the wrong side dish. After going back in to get the right side-dish, they were less than friendly at the bother I was asking. Disappointing service.

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Debbie jaynes
, US
Aug 16, 2018 12:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The last 5 times I went to KFC they didn't have livers! They never have livers. Are they doing away with them? Is there a shortage of livers? They act like they don't care, like they don't want to cook them! Take the off the menu if you're never going to have them! It's so disappointing & frustrating!

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Courtney Porter
, US
Aug 15, 2018 11:58 pm EDT

Opened my box to find my mashed potatoes turned sideways and dumped out.

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Canderson87
, US
Aug 16, 2018 2:05 am EDT

I ordered a NH Ckn Little without pickles because they make me sick. I received a plain Ckn Little with extra pickles. I didn't know it until I got home.

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SWhite06
, US
Aug 15, 2018 3:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to KFC June 22 at 11:47 am CST Ticket #1021 I ordered Fill up Box with Breast, Potato Wedge, biscuit, MED Pepsi and Cookie. The Chicken Breast Tasted old, dry and the potatoe wedges were old too. When I go to this location 828 Greens Springs Highway Birmingham, AL it is usually good, but not today. The employees were very nice today. Thanks

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Yy675
, US
Aug 15, 2018 7:24 pm EDT

The batter on the chicken is uncook so I imagine that the chicken is also uncooked.

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Brannick
, US
Aug 15, 2018 1:57 pm EDT

I had a coupon for 12 pieces legs and thighs for 14.99 I only got 10 pieces and the thighs were incredibly small. Saying that by time I got home and NOTICE that everything was not what I ordered it was too late as on the receipt the time and date it wasn't no need for me to go back because they were closed. This is why I came to the KFC site.